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Windows 7: Notebook wifi works at home but not at hotspots

05 Oct 2013   #11
UsernameIssues

W7 Pro SP1 64bit
 
 

In post #5, you provided a nice screenshot of the Xirrus app.
That app shows that you have a "169...." IP address.

In post #10, you state: "I get no ip address at all, not even a 169 type."

Did post #5 and post #10 happen while visiting the same hotspot area?



In the screenshot in post #5, you show to be connected to a Wireless Access Point (WAP) made by an unknown vendor. That row of information shows:
Default Encryption = None
Default Authentication = Open.

Now look at the row for the WAP vendor named Senao.
The information for that WAP is about the same:
Default Encryption = None
Default Authentication = Open.

You should be able to connect to the Senao WAP. You might not be able to surf the web without a username and password, but you should be able to connect to that WAP and get a good IP address. The same is true for the WAP made by the vendor named Trapeze.

However, looking at the screenshot in post #1, there are three Wireless Access Points listed with:
Default Encryption = None
Default Authentication = Open.
You should be able to connect to one of them without a username and password. Just as a test. Just to see if you get a good IP address. (You might need to move the laptop a bit closer to one wall or window to get a better signal strength.) To prevent your computer from connecting to the WAP that you normally connect to at home, you might want to turn off the power to that WAP. That way, you have not changed anything on your laptop that lets your W7 OS connect to Wi-Fi while at home.


You might also want to remove any old connection info that you have for Wireless Access Points other than your home one. This can be done via:
Control Panel >
Network and Internet >
Network and Sharing Center >
Manage wireless networks.
Right click on each old entry and select Remove network from the context menu.



When I follow the steps mentioned by dsperber, the window that pops up for me shows a lists of WAPs that are in range. It is the same window that I get if I click on the network icon in the notification area by the clock. Here is a image of that window published by a university. Is that the window that you see? Is that the window that never populates with a list of WAPs that are in range? Is that the window that shows that you are connected to the hotspot and also tells you that you have "No Internet access"? Or are you using a 3rd party app to control these connections?


My System SpecsSystem Spec
.
10 Oct 2013   #12
indexwheel

Windows 7 Professional 64 bit
 
 

Been back to my local hotspot and once again, no luck. I can connect to other networks that are available, but as I don't have passwords for them I can't check if there is any access. (even the wap's that are "unsecured" still ask for a password. My home network is still working fine. I have 2 wifi modems at home, both connect and have no problem accessing the internet. After having tried every combination of everything I could think of, I am out of ideas now, so I have done some more screencaps of the various setup windows in the hope someone can see a problem.

Also, I did a new ipconfig /all for the windows 7 system that doesn't work, and also another one from my XP boot drive that does work. And I did a screencap of a manual ipconfig /release and ipconfig /renew so you can see the error messages. The network I am trying to connect to at the hotspot is called @ TRUEWIFI, a very large wifi provider here in Thailand. The other 2 you can see on the manage wireless netwoks screen are my 2 home wifi's.

Do you think there maybe some component service that should be running that isn't? I went into admin tools/component services and enabled everything I thought might be ntework related, and that didn't help either, so I am at a loss to understand.

BTW, I am not running any 3rd party software to manage the firewall or anything, but....wait on a minute... I just realized I am running Peerblock, I wonder if that could be confusing things. I'll try to get back to the hotspot tomorrow and try that.

Regards, Rob


Attached Thumbnails
Notebook wifi works at home but not at hotspots-wifi-networks.jpg   Notebook wifi works at home but not at hotspots-wifi-unidentifed-nw.jpg  
Attached Images
Notebook wifi works at home but not at hotspots-wifi-connected.jpg Notebook wifi works at home but not at hotspots-wifi-adapter-settings1.jpg Notebook wifi works at home but not at hotspots-wifi-status2.jpg Notebook wifi works at home but not at hotspots-wifi-status.jpg Notebook wifi works at home but not at hotspots-ipconfig.jpg 
Attached Files
File Type: txt ipcfg-win7.txt (2.3 KB, 1 views)
File Type: txt ipcfg-xp.txt (1.4 KB, 1 views)
My System SpecsSystem Spec
10 Oct 2013   #13
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by indexwheel View Post
Been back to my local hotspot and once again, no luck. I can connect to other networks that are available, but as I don't have passwords for them I can't check if there is any access. (even the wap's that are "unsecured" still ask for a password.)............
Once you connect to one of those other networks, you should have an IP address.

Can you get an IP address from any of these other hotspots?

I'm not sure what the problem is or if something is not running... but it really would help us to know if you can get an IP at a hotspot. It does not matter if you need a password to surf the internet. We only care about getting an IP address from any hotspot.
My System SpecsSystem Spec
.

11 Oct 2013   #14
indexwheel

Windows 7 Professional 64 bit
 
 

Problem Solved!! ....and I feel like a bit of an idiot for not realizing what was wrong before. It was Peerblock that was stopping Win 7 from getting an IP address all along. I have peeblock set to run on startup, and its icon was in the hidden part of the systry so I didn't see it blinking. So I set the exceptions it needed to run on this hotspot and everything works perfectly now. As to why I didn't have to do this at home, I have no idea...I certainly can't recall having had to do that before.

Anyways, thanks to all for your help, I certainly have learnt a lot more about setting up wifi access now so all wasn't wasted.

Best Regards,
Rob
My System SpecsSystem Spec
11 Oct 2013   #15
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Glad you got it fixed, we all learned from it. Sometimes the simplest things cause the biggest problems.
My System SpecsSystem Spec
11 Oct 2013   #16
UsernameIssues

W7 Pro SP1 64bit
 
 

Glad that you got it working.

A clean boot just did not come to mind since W7 Wi-Fi worked at home.
Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
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 Notebook wifi works at home but not at hotspots




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