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Windows 7: Problem with wireless adapter or access point.


30 Sep 2013   #1

Microsoft Windows 7 Home Premium 64-bit
 
 
Problem with wireless adapter or access point.

I will be online and click on a page and it won't load. I do the troubleshooter and it says that there is a problem with the wireless adapter or access point. It will fix it in that moment, but it happens multiple times in a day. I have reset the router, doesn't help. I think it may be my computer because when it happens I can still visit sites on my phone. I have a HP laptop (HP G61), and I have tried uninstalling and reinstalling both network adapters in the device panel. I really need this fixed because I have an online class and I keep getting disconnected.

Also, I'm not the best with computers, so please try to be specific with any solutions.

Thank you.

Also, the router has been changed multiple times and the problem has persisted.


My System SpecsSystem Spec
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30 Sep 2013   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You'll have to provide more inforamtion, such as the router model and mfgr, as well as the model of your HP laptop (see the link in my signature: Ez systems specs )

Details on what the trouble shooter finds/fixes would also be helpful. Once armed with details, members can begin to provide suggestions.
My System SpecsSystem Spec
01 Oct 2013   #3
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

Yes, some info and output will be helpful in order for us to assist you, please start here and we'll be glad to help.
My System SpecsSystem Spec
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01 Oct 2013   #4

Microsoft Windows 7 Home Premium 64-bit
 
 

Wireless LAN.
ISP is rogers.
Rogers Adds New WiFi Modem & Several LTE Markets : Digital Home
this is the router we have.
Kapersky.
My laptop is HP G61.
Attached a picture of what comes up when troubleshooting. Though it usually just says the access point one.


Attached Images
 
My System SpecsSystem Spec
01 Oct 2013   #5

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

any chance you might show the detailed information to me?

Thanks


Attached Images
 
My System SpecsSystem Spec
01 Oct 2013   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Run through this form Rogers ISP site:
Help Index - Rogers Yahoo!

It's a fairly good checklist, the only difference I'd offer is to untick LMhost in step 4.5... unless of course you use LanManger. I particularly like the fact that they tell you to disable NetBios - most don't but it's a very old protocol that simply isn't need in most cases.
My System SpecsSystem Spec
01 Oct 2013   #7
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Thanks for the info provided. Can you also post the Xirrus screen capture by following the instruction from the link that I gave you?
My System SpecsSystem Spec
04 Oct 2013   #8

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Run through this form Rogers ISP site:
Help Index - Rogers Yahoo!

It's a fairly good checklist, the only difference I'd offer is to untick LMhost in step 4.5... unless of course you use LanManger. I particularly like the fact that they tell you to disable NetBios - most don't but it's a very old protocol that simply isn't need in most cases.
Tried it, seems to be about the same.

Quote   Quote: Originally Posted by 2xg View Post
Thanks for the info provided. Can you also post the Xirrus screen capture by following the instruction from the link that I gave you?
It all looks to be normal on the screenshot.

A lot of the times the wifi doesn't fully disconnect. By that I mean that I will be loading pages, and it will take forever to load. Then finally comes up as saying I'll have to reload the page. When I do the troubleshooter those times, by the time it is done, the page has finally loaded. This happens more often than the wifi fully disconnecting. When it does, and I run the troubleshoot, the screenshot I posted earlier is what comes up, or it will reconnect by itself. The wifi has fully disconnected a couple of times since then, but I haven't been able to reach the screen where it says 'access point fixed.' When that occurs I will click advanced information and post.


Attached Thumbnails
Problem with wireless adapter or access point.-osgfhdfsghdfh.png  
My System SpecsSystem Spec
04 Oct 2013   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks,

I tried to divine the model number based on your system specs, but a few too many matched.

Could you please identify which model HP laptop you have? Put that in your system specs so others don't have to troll the thread.

I'm asking so that I and other members can look up technical information about your machine and compare that to what you're running.

Bill
My System SpecsSystem Spec
04 Oct 2013   #10

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Thanks,

Could you please identify which model HP laptop you have? Put that in your system specs so others don't have to troll the thread.
Updated the model number.
My System SpecsSystem Spec
Reply

 Problem with wireless adapter or access point.




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