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Windows 7: Router does not have a valid IP configuration

09 Oct 2013   #1
Unid Network

Windows 7 Home Premium 64
 
 
Router does not have a valid IP configuration

My computer wouldn't wake from sleep mode a few days ago so I hard rebooted it. When it booted I no longer had internet access.

My local area connection was listed as an unidentified network with no network access. I used the troubleshoot tool on the connection and it returned "the router does not have a valid IP configuration". I could not change the network from public to home/private.

I am able to connect to the internet using the same router and cable on this laptop. The wireless is also working fine.

I have tried:
disabling and enabling the network adaptor, DHCP and the local connection
updating the network card drivers
disabling ipv6 in local connection
Resetting the router to factory settings
I disabling bonjour (I do not have and have never installed mcafee)
clearing the TCP/IP stack with netsh int ip reset
using ipconfig /release /flushdns /renew
system restoring to before the issue occurred
doing a clean install of windows (it saved my old files under windows.old - I assume this is still a clean install)

I am running windows 7 home premium 64, my network card is an Intel 82567LF-2 Gigabit, the router is a Thomson TG782T and I am using Bigpond ADSL2+.

It's been a couple of days and I'm well out of my depth. I didn't expect the issue to continue after a clean install. Any help would be really appreciated. Attached is the ipconfig I get. Attachment 288972


My System SpecsSystem Spec
.
09 Oct 2013   #2
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

If you could attach your ipconfig please because I can't see it

This can help us determine possible causes

Josh
My System SpecsSystem Spec
09 Oct 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try "system restore" . System Restore
Go back in time to a date/time when everything was fine.

Sorry...you already did.

Please post ipconfig.txt
My System SpecsSystem Spec
.

09 Oct 2013   #4
Unid Network

Windows 7 Home Premium 64
 
 

Windows IP Configuration


Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::21b4:16ac:ae30:2c2%11
Autoconfiguration IPv4 Address. . : 169.254.2.194
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{E7127574-8BCC-4572-999C-BCE024DD3AEC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{A08FA6AB-051B-4640-9AE0-BCFBD52E41AD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

config.txt


My System SpecsSystem Spec
09 Oct 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Post ipconfig/all
output instead
My System SpecsSystem Spec
09 Oct 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Disconnect network cable from desktop and put in laptop. Be sure the laptop is NOT connected wirelessly! Does that work and you can access internet? If so networkcable is fine and connected fine in router.

Connect it in desktop again as usual.

BTW ipconfig output showed me tcp/ip is working. LAN adapater is working (driver is most likely fine).

Only problem so far.... DHCP can't get an ip address from router
My System SpecsSystem Spec
09 Oct 2013   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Do you know the ip address of your router? If not do ipconfig on working laptop and look at "default gateway" line. Give me that address please
My System SpecsSystem Spec
09 Oct 2013   #8
Unid Network

Windows 7 Home Premium 64
 
 

The router's IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138

I don't think it's a problem with the connection, cable or the router because I've been posting using the ethernet on this laptop. I wasn't using ipconfig /all. I've attached the results.


Windows IP Configuration

Host Name . . . . . . . . . . . . : XwangIII
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1E-4C-CC-8B-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82567LF-2 Gigabit Network Connection
Physical Address. . . . . . . . . : 00-24-E8-0E-72-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::21b4:16ac:ae30:2c2%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.2.194(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 234890472
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-E5-A6-09-00-24-E8-0E-72-1D
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{E7127574-8BCC-4572-999C-BCE024DD3AEC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A08FA6AB-051B-4640-9AE0-BCFBD52E41AD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
My System SpecsSystem Spec
10 Oct 2013   #9
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Have you checked for recent drivers on the ethernet NIC or a firmware update for your router? If you did a clean install these should be the culprits in my opinion.

Just as a precaution, disable any firewall applications that may be installed as they can block DHCP offers

Josh
My System SpecsSystem Spec
10 Oct 2013   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82567LF-2 Gigabit Network Connection
Physical Address. . . . . . . . . : 00-24-E8-0E-72-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::21b4:16ac:ae30:2c2%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.2.194(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 234890472
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-E5-A6-09-00-24-E8-0E-72-1D
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

looks all fine to me.
Is service "DHCP-client" started, and is service "DNS server" started?. You can check by running services.msc
if they are not running: "Network Store Interface Service" is running? If they are not running try to start them manually there and post error message

All services described above have startup type "automatic"?
My System SpecsSystem Spec
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 Router does not have a valid IP configuration




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