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Windows 7: Bluetooth adapter issue - it exists but it doesn't work

18 Oct 2013   #1
nyler

windows 7 home premium 62bit
 
 
Bluetooth adapter issue - it exists but it doesn't work

I have a Dell vostro 1220. I recently upgraded from XP 32 to 7 64. Everything is working fine except the bluetooth adapter. The drivers are installed, it appears in the device manager but not in Control Panel > Network and Internet. I've tried different bluetooth stack software but the problem seams to be with the hardware. It just won't switch on.

I did some hardware upgrades as well more ram and HDD to SSD, all working fine. OS install went well, back up was fine. I'm out of ideas other than I broke it when opening up the laptop. I hope this isn't the case.

Suggestions?


My System SpecsSystem Spec
.
18 Oct 2013   #2
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by nyler View Post
I have a Dell vostro 1220. I recently upgraded from XP 32 to 7 64. Everything is working fine except the bluetooth adapter. The drivers are installed, it appears in the device manager but not in Control Panel > Network and Internet. I've tried different bluetooth stack software but the problem seams to be with the hardware. It just won't switch on.

I did some hardware upgrades as well more ram and HDD to SSD, all working fine. OS install went well, back up was fine. I'm out of ideas other than I broke it when opening up the laptop. I hope this isn't the case.

Suggestions?
Hi nyler,

Welcome to Seven forums.

Please let me know which wireless/bluetooth network card you have on the system. You need to update the application and driver for the system.

Let us know the model so we can provide you the exact link to get it updated. Check this video which would be helpful in updating all the drivers:

Updating Dell Drivers

Kindly update your system specs here by following this.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
18 Oct 2013   #3
nyler

windows 7 home premium 62bit
 
 

The device manager says Bluetooth PAN network adapter. The dell website says 365 Bluetooth Module, v.6.2.0.9600, A02-1.

I've been to the dell update centre and downloaded any upgrade I could but nothing to do with my bluetooth.

When I go to bluetooth icon in the tray and my device it says hardware not found
My System SpecsSystem Spec
.

18 Oct 2013   #4
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by nyler View Post
The device manager says Bluetooth PAN network adapter. The dell website says 365 Bluetooth Module, v.6.2.0.9600, A02-1.

I've been to the dell update centre and downloaded any upgrade I could but nothing to do with my bluetooth.

When I go to bluetooth icon in the tray and my device it says hardware not found
Hi nyler,

Thanks for your reply. Please update the drivers and application from the link below:

Bluetooth driver

If the issue persists then kindly post a screenshot of the device manager:

Screenshots and Files - Upload and Post in Seven Forums

And also provide us with the hardware id of the device:

Hardware Identification

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
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 Bluetooth adapter issue - it exists but it doesn't work




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