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Windows 7: Computer Randomly Disconnects From The Internet For A Few Seconds.

18 Oct 2013   #1

Microsoft Windows 7 Ultimate 64-bit SP1
 
 
Computer Randomly Disconnects From The Internet For A Few Seconds.

I hope this is a place where i am suppose to post this.

But I have been battling my ISP for 2 years now and just needed a second thought from an outside source. Sometimes randomly my computer will disconnect from the internet for like 3 seconds and reconnect. This give my computer enough time to display the "No Internet" yellow triangle aswell kick me off of any active logged in website.

I have replaced cables, the ISP as came out and replaced my modem and even installed a new cable line into my apartment. But it still happens. I can be just sitting at my desktop reading emails and it happens.

The ISP says it is my computer but I don't think it is because every other device on the network loses internet aswell. The best part is the ISP can't see it on their end.

I just wanted to see if i could pick some peoples brains.

Vaughn


My System SpecsSystem Spec
.

18 Oct 2013   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

Have you tried to start up in safe mode with networking or a clean boot? It's about the only way to track down these strange 3 second disconnection problems.

If the problem goes away in safe mode you can be sure the problem is caused by something installed on the system which can be fixed by process of elimination.

Troubleshoot Application Conflicts by Performing a Clean Startup

Safe Mode with Networking - Add to Windows Boot Manager Screen
My System SpecsSystem Spec
18 Oct 2013   #3

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by chev65 View Post
Have you tried to start up in safe mode with networking or a clean boot? It's about the only way to track down these strange 3 second disconnection problems.

If the problem goes away in safe mode you can be sure the problem is caused by something installed on the system which can be fixed by process of elimination.

Troubleshoot Application Conflicts by Performing a Clean Startup

Safe Mode with Networking - Add to Windows Boot Manager Screen
Yea, I tried that with the ISP tech that came to my apartment. he spent 2 hours here while we was in safe mode and it didn't do anything. So he left.... then an hour later it happened.

I even did a format and didn't install any 3rd party software or devices for a week and it still happened. But like it said, it also kicks my laptop (wireless) and my cell (wireless) offline for a few seconds.

It's at complete random. It could be fine for a month then happen 3 or 4 times in a weekend. I have "Green Ethernet" turned off aswell.
My System SpecsSystem Spec
.


11 Nov 2013   #4

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Not to come back to an old thread of mine but the issue is still happening even after replacing all cables and the modem. It happens to both my laptop and desktop. would a static IP be abit better and maybe disable some of these ethernet settings?
My System SpecsSystem Spec
11 Nov 2013   #5

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Vaughn Whynot View Post
Not to come back to an old thread of mine but the issue is still happening even after replacing all cables and the modem. It happens to both my laptop and desktop. would a static IP be abit better and maybe disable some of these ethernet settings?
Is your ISP Comcast by any chance?
My System SpecsSystem Spec
11 Nov 2013   #6

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by Vaughn Whynot View Post
Not to come back to an old thread of mine but the issue is still happening even after replacing all cables and the modem. It happens to both my laptop and desktop. would a static IP be abit better and maybe disable some of these ethernet settings?
Is your ISP Comcast by any chance?
No Eastlink. I live in a very small town in Canada.
My System SpecsSystem Spec
11 Nov 2013   #7

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

i called my ISP like 4 times today and one rep said "your laptop is making your internet drop" can this happen? or are they just playing the blame game.
My System SpecsSystem Spec
12 Nov 2013   #8

Windows 7 Ult, Windows 8.1 Pro,
 
 

The advice to run in safe mode would eliminate that possibility.

If this happens on more than one machine even in safe mode then the problem is on their end or the modem is messed up.

If you can give me the model numbers of the modem I can look around and see what I find.
My System SpecsSystem Spec
12 Nov 2013   #9

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Will do

model number is Motorola SBG6580
My System SpecsSystem Spec
12 Nov 2013   #10

Windows 7 Professional 64bit
 
 

My SBG6580 was doing this but only the wireless part. There was too much interference and had to manually set the channel to 9.
My System SpecsSystem Spec
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 Computer Randomly Disconnects From The Internet For A Few Seconds.




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