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Windows 7: Dell Optiplex 3010 Internet Issue

22 Oct 2013   #1
jshix

Windows 7 Pro 32 Bit
 
 
Dell Optiplex 3010 Internet Issue

Hi forum members,

I have a Dell Optiplex 3010 desktop running Windows 7 Pro, 32Bit in my office. This morning I was unable to access the internet though I was able to print and access other network drives. I did a troubleshoot and found out that networks status changed from work to public. Error on network icon is "Unidentified network, no internet access". I did ping our router but timmed out. I can ping other servers & PC's on the same network but cannot ping the router or default gateway. I did the following

1. ipconfig /release or renew-did not work
2. ipconfig /registerdns/flushdns - did not work
3. Disabled network card or enabled it - did not work
4. Changed IP address from DHCP to Static - did not work
5. Updated, uninstalled, repaired network driver - did not work
6.Changed Speed/Duplex settings to 100Mbps, 1TB or Auto - did not work
7. Removed other networking services - did not work
8. IPReset All - did not work
9. Removed all Antivirus softwares -did not work
10. Disabled firewall

I am not sure about this issue. If anyone can assist me here. I will really appreciate him or her. I have been working on this issue for almost a day now.

Thanks in advance
jshix


My System SpecsSystem Spec
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22 Oct 2013   #2
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Hello jshix and Welcome to the Forums, try some of the fixes in this article first. There are a couple you have not tried yet: Windows 7 DNS server not responding
If still not resolved, we can try other things. post back results please.
My System SpecsSystem Spec
23 Oct 2013   #3
jshix

Windows 7 Pro 32 Bit
 
 

Thanks Yard Dog, I have tried all the threads however same issue still exists. I really need help here..
My System SpecsSystem Spec
.

23 Oct 2013   #4
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Try running this to see if you have a file corrupted : option 2 : SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
23 Oct 2013   #5
jshix

Windows 7 Pro 32 Bit
 
 

Hi Yard Dog, I have run the command SFC /scannow without errors. Refer log file attached. Anymore ideas


Attached Files
File Type: txt sfcdetails.txt (46.8 KB, 4 views)
My System SpecsSystem Spec
23 Oct 2013   #6
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

K.. great.. restart computer. Retry internet access.. post back if unable please.
My System SpecsSystem Spec
23 Oct 2013   #7
jshix

Windows 7 Pro 32 Bit
 
 

Hi Yard Dog,

I just restarted the computer but same issue still exists..I cannot access internet.
My System SpecsSystem Spec
23 Oct 2013   #8
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Most odd.. but.. still things to try. Go to start button, then go to Control Panel. then Internet options, open that. Open the connections tab. press Lan Settings. , In that window. make sure auto detect is checked. and do not use proxy is showing as.. do not use proxy . press ok.. then retry to access internet..
Post back please.
My System SpecsSystem Spec
23 Oct 2013   #9
jshix

Windows 7 Pro 32 Bit
 
 

Done that. It is already set to "Automatically Detect Settings". Still no internet access
My System SpecsSystem Spec
23 Oct 2013   #10
jshix

Windows 7 Pro 32 Bit
 
 

Also I cannot ping the router/default gateway and DNS servers.... It is timing out..
My System SpecsSystem Spec
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 Dell Optiplex 3010 Internet Issue




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