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Windows 7: unable to download google drive

23 Oct 2013   #1

Win 7 home premium 32 bit
 
 
unable to download google drive

i have tried many times over the past 2 weeks to download google drive but failed

see the attach file



Attached Images
  
My System SpecsSystem Spec
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23 Oct 2013   #2

Win 7 home premium 32 bit
 
 

i have also provided the error log to google 2 weeks ago but have not heard back from them
My System SpecsSystem Spec
23 Oct 2013   #3
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi kf10,

From this link, please the following suggestion:

Quote:
If you encounter one of the following error messages when you install Google Drive on Windows, first download the Microsoft Visual C++ 2008 Redistributable Package and then finish installing Google Drive for desktop.
Windows error messages
  • The application has failed to start because its side-by-side configuration is incorrect. Please see the application log for more detail.
  • Module C:\Program Files\Google\Drive\googledrivesync32.dll failed to register. HRESULT -2147010895. Contact your support personnel.
Step-by-step instructions
  1. Download and open the Microsoft Visual C++ 2008 SP1 Redistributable Package.
  2. Install the package.
  3. Open the Google Drive for your PC installation file that you downloaded.
  4. Complete the Google Drive for your PC installation and setup process.
My System SpecsSystem Spec
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24 Oct 2013   #4

Win 7 home premium 32 bit
 
 

no it didnt help. i downloaded the Microsoft Visual C++ 2008 Redistributable Package and then after installation restart the computer still same problem..............
My System SpecsSystem Spec
24 Oct 2013   #5
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Is this the link where you are trying to download google drive?

I would also suggest to clear your browser's cache if you have not done this yet. Might as well try a different browser (IE9, FF or Chrome).

Go through these steps as well if you have not done it yet.
My System SpecsSystem Spec
25 Oct 2013   #6

Win 7 home premium 32 bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Is this the link where you are trying to download google drive?

I would also suggest to clear your browser's cache if you have not done this yet. Might as well try a different browser (IE9, FF or Chrome).

Go through these steps as well if you have not done it yet.
the above steps didnt help

thanks anyway 2xg
My System SpecsSystem Spec
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 unable to download google drive




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