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Windows 7: Windows 7 Dell Laptop: Problem with wireless adapter or access point

28 Oct 2013   #1

Windows 7 Home Premium 64bit
 
 
Windows 7 Dell Laptop: Problem with wireless adapter or access point

Hello, I'm having a problems connecting to my wireless internet. At first it was working, then since the electric went out for a few secs. Most of the time this problem pops up when i try to connect. My Desktop PC still connects with no problems. Recently if I restart the laptop it can 'sometimes' connect. Its getting a bit annoying on having to restart my router every time i turn on my laptop and i don't like the idea of keeping it on all the whole time.
I have a Dell Studio 1555 Laptop, with Windows 7 Home Premium 64 Bit, I also have Itunes and Norton anti virus 360.

****
When I tried to troubleshoot, it gave me these details:
Windows Network Diagnostics Publisher details
Issues found
Problem with wireless adapter or access point
Problem with wireless adapter or access point
Investigate router or access point issues Failed
Reset the wireless adapter Completed
****

Description . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

Please give me any details of how to solve this problem.

My System SpecsSystem Spec
.

30 Oct 2013   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

You may try to disable the Power Management mode of your Wi-Fi adapter from Device Manager, see attached image.
If that didn't help, I'd download your Wi-Fi's latest driver from the Manufacturer's site.


Attached Images
 
My System SpecsSystem Spec
04 Nov 2013   #3

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by vickins View Post
Hello, I'm having a problems connecting to my wireless internet. At first it was working, then since the electric went out for a few secs. Most of the time this problem pops up when i try to connect. My Desktop PC still connects with no problems. Recently if I restart the laptop it can 'sometimes' connect. Its getting a bit annoying on having to restart my router every time i turn on my laptop and i don't like the idea of keeping it on all the whole time.
I have a Dell Studio 1555 Laptop, with Windows 7 Home Premium 64 Bit, I also have Itunes and Norton anti virus 360.

****
When I tried to troubleshoot, it gave me these details:
Windows Network Diagnostics Publisher details
Issues found
Problem with wireless adapter or access point
Problem with wireless adapter or access point
Investigate router or access point issues Failed
Reset the wireless adapter Completed
****

Description . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

Please give me any details of how to solve this problem.
Hi vickins,

Welcome to Seven forums.

In addition to what 2xg suggested you could also check this link below:

http://dell.to/10oaHss

NOTE: Steps suggested are for Vista but it would be similar for Windows 7 as well.

Also, let us know the model number for the wireless card installed on the system. Keep your wireless drivers updated:

Updating Dell Drivers

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.


05 Nov 2013   #4

Windows 7 Home Premium 64bit
 
 

Hello, Thank you for the reply's. I did what 2XG suggested but sadly it hasn't solved it. I find it happens mostly when my other PC is turned on.... Most likely a coincidence. Also I have kept my driver updated. This is the info i have on my wireless card ...find attached image. Again thank you for the reply's.


Attached Images
 
My System SpecsSystem Spec
05 Nov 2013   #5

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by vickins View Post
Hello, Thank you for the reply's. I did what 2XG suggested but sadly it hasn't solved it. I find it happens mostly when my other PC is turned on.... Most likely a coincidence. Also I have kept my driver updated. This is the info i have on my wireless card ...find attached image. Again thank you for the reply's.
Hi vickins,

Thanks for your reply. Please download the latest wireless card drivers from here:

1397 wireless driver

Then check the system and let us know. If the issue still persists then check the system under safe mode with networking and let us know how it operates there:

Safe Mode

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
12 Nov 2013   #6

Windows 7 Home Premium 64bit
 
 

Ive been checking my connection this week and every time it's been working!!! Thank you for the Help!
My System SpecsSystem Spec
12 Nov 2013   #7

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by vickins View Post
Ive been checking my connection this week and every time it's been working!!! Thank you for the Help!
Hi vickins,

Its great to hear system is working fine now. Please mark the thread as solved so other users can also benefit from it.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
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 Windows 7 Dell Laptop: Problem with wireless adapter or access point





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