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Windows 7: Using Windows Remote Assistance with Windows 7 Home Premium

30 Oct 2013   #11
Highway7

Windows 7 Home Premium, 32-bit
 
 
Windows Remote Assistance Compatibility Issues

Thanks much to all for your help with this question. As I understand it, different bit versions (i.e., 32 vs 64) do not preclude Remote Assistance; but certain other settings and conditions are known to be essential. In the instant case, an error message indicated the computer requesting assistance did not support Remote Assistance (in this particular configuration). However, the error message provided no specific information as to what needed to be fixed. Is there something akin to an online Windows utility or "tool" that could be used to diagnose and resolve Remote Assistance compatibility issues?


My System SpecsSystem Spec
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30 Oct 2013   #12
Kari

Microsoft Community Contributor Award Recipient

 

Easy Connect is the part of the Remote Assistance that often fails as it requires that both assisted and assisting computer use the same Windows version and that the routers on both ends support Peer Name Resolution Protocol. The error message you describe sounds like a typical Easy Connect issue.
Using Windows Remote Assistance with Windows 7 Home Premium-ra_easy_connect_not_available.png
In most cases the Remote Assistance works with invitation file even when Easy Connect is not available. read more: Remote Assistance - Use in Windows

Most easy to use and practical (my personal subjective opinion) third party alternativies are LogMeIn and TeamViewer.

Kari


My System SpecsSystem Spec
30 Oct 2013   #13
AmericanPharaoh

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Kari View Post
It's marked as valid for Windows 7, 8 and 8.1 so according to existing standards our admins will include it on the tutorials list on Eight Forums.
Yeah, I see it now.

How to Use Windows Remote Assistance in Windows 7, 8, and 8.1

Thanks,

John
My System SpecsSystem Spec
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 Using Windows Remote Assistance with Windows 7 Home Premium




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