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Using Windows Remote Assistance with Windows 7 Home Premium
I was unable to use Windows Remote Assistance to connect my Windows 7 (32-bit) Home Premium to a distant computer running Windows 7 (64-bit) Home Premium. After several failed attempts, I switched to Avast Remote Assistance and was able to connect with no problem. I can't explain why Avast worked and Windows did not. Except for bit versions, the two operating systems are the same. For purposes of Windows Remote Assistance, are 32-bit and 64-bit systems known to be incompatible?