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Windows 7: Using Windows Remote Assistance with Windows 7 Home Premium

29 Oct 2013   #1
Highway7

Windows 7 Home Premium, 32-bit
 
 
Using Windows Remote Assistance with Windows 7 Home Premium

I was unable to use Windows Remote Assistance to connect my Windows 7 (32-bit) Home Premium to a distant computer running Windows 7 (64-bit) Home Premium. After several failed attempts, I switched to Avast Remote Assistance and was able to connect with no problem. I can't explain why Avast worked and Windows did not. Except for bit versions, the two operating systems are the same. For purposes of Windows Remote Assistance, are 32-bit and 64-bit systems known to be incompatible?


My System SpecsSystem Spec
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29 Oct 2013   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Have a look at the red box at the top of this tutorial,

Remote Desktop Connection (RDC) - Network

Basically your host has to be Seven Pro or above to host.
My System SpecsSystem Spec
29 Oct 2013   #3
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

The Windows PC needing assistance must first check that incoming Remote Assistance is enabled, see screenshot below. Only then can an invitation be sent to you and you can connect to this remote computer using Easy Connect or an invitation file and password. On your invitation simply click Use Easy Connect.
-2013-10-29_115858.png
@ Derek: Remote Assistance is possible from Home Premium, Remote Desktop not. Remote Assistance does not use RDP.

Remote Assistance - Use in Windows

Kari


My System SpecsSystem Spec
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29 Oct 2013   #4
johnsmith45jock

Windows 7 Home Premium 64-bit
 
 

My System SpecsSystem Spec
29 Oct 2013   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Kari View Post
@ Derek: Remote Assistance is possible from Home Premium, Remote Desktop not. Remote Assistance does not use RDP.

Kari
Thanks Kari, I should have read that closer.
My System SpecsSystem Spec
29 Oct 2013   #6
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

No probs, Derek. Although based on RDP the Remote Assistance does not directly use it, allowing also the lesser Windows editions to use it.
My System SpecsSystem Spec
29 Oct 2013   #7
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

As we didn't have a tutorial on Remote Assistance, I decided to make one. Got it ready just now: Remote Assistance - Use in Windows

Kari
My System SpecsSystem Spec
29 Oct 2013   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Kari View Post
As we didn't have a tutorial on Remote Assistance, I decided to make one. Got it ready just now: Remote Assistance - Use in Windows

Kari
Top notch Kari, nice work!
My System SpecsSystem Spec
29 Oct 2013   #9
johnsmith45jock

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Kari View Post
No probs, Derek. Although based on RDP the Remote Assistance does not directly use it, allowing also the lesser Windows editions to use it.
Nice job on the new tutorial! Will certainly save time not having to search the Internet for this. Appears EightForums could benefit from this, as well.

John
My System SpecsSystem Spec
29 Oct 2013   #10
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

It's marked as valid for Windows 7, 8 and 8.1 so according to existing standards our admins will include it on the tutorials list on Eight Forums.
My System SpecsSystem Spec
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 Using Windows Remote Assistance with Windows 7 Home Premium




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