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Windows 7: Wireless network adapter not working


03 Nov 2013   #1

window 7 home premium 64 bit
 
 
Wireless network adapter not working

I've followed some on the steps provided on here, but I still can not connect to the internet via wireless option error message appears as "there might be a problem with the driver for the wireless network connection adapter" I've downloaded the latest version from the Dell support site and it still doesn't work. please help. I'm available to connect if I plug in the Ethernet cable directly to my laptop.

My System SpecsSystem Spec
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03 Nov 2013   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome jeccajo2013

Is there a button on the laptop that turns the wireless ON/OFF ? My step-daughter forgets to check this all the time.
My System SpecsSystem Spec
03 Nov 2013   #3

window 7 home premium 64 bit
 
 

yes it's on, I've clicked it on and off, still not working.
My System SpecsSystem Spec
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03 Nov 2013   #4

window 7 home premium 64 bit
 
 

please someone help
My System SpecsSystem Spec
04 Nov 2013   #5

Windows 7 Profession x64
 
 

Did something change to cause this? Can you try doing a restore point or roll back the driver?
My System SpecsSystem Spec
04 Nov 2013   #6

window 7 home premium 64 bit
 
 

I have clue what changed...turn the laptop on the other day and was not able to connect via wireless nor with the Ethernet cable plugged in. I did the restore point and that didn't work...I was able to download the drivers from the Dell support site and can connect using an Ethernet cable, but can not connect via wireless....I'm not to familiar with the IT aspect of computers how do I roll back the driver? any help is greatly appreciated!!!!
My System SpecsSystem Spec
11 Nov 2013   #7

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by jeccajo2013 View Post
I have clue what changed...turn the laptop on the other day and was not able to connect via wireless nor with the Ethernet cable plugged in. I did the restore point and that didn't work...I was able to download the drivers from the Dell support site and can connect using an Ethernet cable, but can not connect via wireless....I'm not to familiar with the IT aspect of computers how do I roll back the driver? any help is greatly appreciated!!!!
Hi jeccajo2013,

Please let us know the model number of the system and wireless card you have on the system. If you are aware of the same then you can update the driver using this video below:

Updating Dell Drivers

Otherwise let me know the same and I would provide you with the correct link to download the driver.

Check the system under safe mode with networking and let us know if it works fine there:

Safe Mode

Kindly update your system specs here by following this.


Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
Reply

 Wireless network adapter not working




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