New
#11
Well I have stayed on the phone while it kicked me off... and then they asked me to plug it back in all while still on the phone. When I was disconnected, they couldn't receive any signals whatsoever... and when I restarted the modem, all was perfect.
It's also affecting another modem account in the house, so now I really doubt it has to do with my computer and modem.
This has been elevated from level 1 tech to senior tech, now to maintenance and to a higher dept.
This is frustrating as heck.