New
#1
Internet drops while downloading stream vids, but ok when just surfing
Since yesterday, my internet keeps dropping whenever I download some movies or live streaming. It will disconnect after 30 mins, however the stream download will continue, but I cannot surf the internet.
I'm wired with my laptop which is where I do all the downloading and I have an Ipad, which loses connection too.
Only way for me to get back up is to unplug the cable modem and plug it again and I'm good to go. Everything was fine until yesterday, and I haven't done anything to change the settings or download any other programs that might have changed stuff on the computer.
I called tech support and everything is fine with my line and there is nothing wrong with the modem. The problem continued so they sent out a tech. He changed the modem and again, still happening.
I have no router, just connected directly to the cable modem.