Not getting internet speeds provided on an Asus G73SW through Charter

omegakai · 30 Nov 2013

Thanks in advance for any help.

I'm here due to a long standing issue of not getting the reported speeds by Charter in my household. Basically I'm paying for a 30mb plan and I'm only getting around 10-15mb verified through Ookla. The hitch is that while the computers in our household report only 10-15mb (2 separate laptops, and even the first tech Charter sent out), the final techs came out with their laptop and were able to get a 50mb connection with no troubleshooting. This leads me to believe that either a wireless card or driver is having problems but I'm just not sure where the problem truly lies due to multiple computers having the issue and the problem occuring both hardwired into the modem and through wifi. I actually get 15mbps through wifi and only 10 hardwired to the modem for some reason.

Here's my rundown.

1. Wired and Wireless issue

2. ISP - Charter

3. Connection - Cable

4. Router - DLink WBR-1310 Firmware 1.04 , Modem - Motorola SB6121 (has been switched out by techs)

5. No antivirus installed. Malware bytes as a cleaner. (has been run, I'm clean)

6. See 3 attached files.

I am unsure of my wireless card's serial number but the only driver I had found to kick start my wireless after reinstalling windows was an Atheros driver. It shows Atheros AR9285 Wireless Network Adapter but that may be due to installing that driver. I'm unsure on that side of things due to Asus having different wireless LAN downloads on their site here.

https://www.asus.com/Notebooks_Ultra...G73SW/#support

There was also an older thread mentioning this same problem that was left unresolved found here.

Vastly inconsistent bandwidths across multiple Windows 7 machines

Any help with getting up to the speed that last tech reported would be great. While this is milled over and answers come through I'm going to verify my wireless card and try running through some of the separate drivers again on the Asus website. I personally think it may be an issue with some software throttling the connection in the laptops but I can't pinpoint what. Thanks.

Eric

chev65 · 01 Dec 2013

Ok, using outdated wireless G will be like a bottle neck on the connection speed. You should really try measuring with a wired connection to get a true reading. If you don't have a wireless N router then consider upgrading the router as it's the only way to improve the connection speeds for the wireless.

If you want better speeds get an N router set to 802.11N only and not mixed using WPA2 personal security with AES encryption. The mixed wireless settings will hold you back on connection speeds limiting you to 54Mbps "network speeds not ISP".

This old router is a relic and using WEP security is not reliable, fast or safe.

With this nice of a laptop you really are holding it back with this old router. I'm surprised the connection even works with a router this old and the LAN speeds being slower than the wireless just isn't right and I doubt it's a problem with the Asus laptop. You should only need to update the laptop via Windows Update Center, this will fix most every problem if there is one.

If you want better speeds you need to update your router/hardware.

Other than that it's all on the ISP and everyone complains they aren't getting the advertised speed. Too many variables to mention here and there isn't a single solution that can fix this but updating that router would be my first move.