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Windows 7: Network disconnects when computer sleeps & wont reconnect

15 Jan 2014   #11
GrantEkert

Windows 7 64 Bit
 
 

I went under the "Optional updates" under Windows Updates and it said nothing about an Intel Wireless Adapter.


Sorry if I'm making this difficult, but since I had a difficult time finding where my Network Adapters were, I went ahead and saved a list of my devices: (It's a really extensive list, so I'll edit it out of the post if you find the correct one. This forum doesn't seem to have the "spoiler" feature where you can put large bodies of text into a particular box that you click to expand the text.)

Device Information Listing for Admin@GRANT-HP - 1/15/2014 8:35:47 PM

Radeon (TM) HD 6490M
Chip: ATI Technologies NI Seymour [AMD Radeon HD 6470M]
Detail
PnpID
VEN_1002&DEV_6760&SUBSYS_1659103C&REV_00
Vendor
Advanced Micro Devices, Inc.
Device
Radeon (TM) HD 6490M
Chip Vendor
ATI Technologies
Chip
NI Seymour [AMD Radeon HD 6470M]
Renesas Electronics USB 3.0 Host Controller
Chip: NEC Electronics Hong Kong uPD720200 USB 3.0 Controller
Detail
PnpID
VEN_1033&DEV_0194&SUBSYS_1659103C&REV_04
Vendor
Renesas Electronics
Device
Renesas Electronics USB 3.0 Host Controller
Chip Vendor
NEC Electronics Hong Kong
Chip
uPD720200 USB 3.0 Controller
Realtek PCIE CardReader
Chip: Realtek Semiconductor PCIE CardReader
Detail
PnpID
VEN_10EC&DEV_5209&SUBSYS_1659103C&REV_01
Vendor
Realtek Semiconduct Corp.
Device
Realtek PCIE CardReader
Chip Vendor
Realtek Semiconductor
Chip
PCIE CardReader
Realtek PCIe GBE Family Controller
Chip: Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
Detail
PnpID
VEN_10EC&DEV_8168&SUBSYS_1659103C&REV_06
Vendor
Realtek
Device
Realtek PCIe GBE Family Controller
Chip Vendor
Realtek Semiconductor
Chip
RTL8168/8111 PCIe Gigabit Ethernet Adapter
2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101
Chip: Intel Core i7/i5/i3 PCIe Port
Detail
PnpID
VEN_8086&DEV_0101&SUBSYS_1659103C&REV_09
Vendor
Intel
Device
2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101
Chip Vendor
Intel
Chip
Core i7/i5/i3 PCIe Port
2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104
Chip: Intel Core i7/i5/i3 DRAM Controller
Detail
PnpID
VEN_8086&DEV_0104&SUBSYS_1659103C&REV_09
Vendor
Intel
Device
2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104
Chip Vendor
Intel
Chip
Core i7/i5/i3 DRAM Controller
Intel(R) HD Graphics Family
Chip: Intel Core i7/i5/i3 Integrated Graphics Controller
Detail
PnpID
VEN_8086&DEV_0116&SUBSYS_1659103C&REV_09
Vendor
Advanced Micro Devices, Inc.
Device
Intel(R) HD Graphics Family
Chip Vendor
Intel
Chip
Core i7/i5/i3 Integrated Graphics Controller
Intel(R) Centrino(R) Wireless-N 6150
Chip: Intel WiFi+WiMAX 6050 Series Gen2
Detail
PnpID
VEN_8086&DEV_0886&SUBSYS_13158086&REV_67
Vendor
Intel Corporation
Device
Intel(R) Centrino(R) Wireless-N 6150
Chip Vendor
Intel
Chip
WiFi+WiMAX 6050 Series Gen2
Intel(R) Mobile Express Chipset SATA AHCI Controller
Chip: Intel 6 Series Chipset Family 6 port SATA AHCI Controller
Detail
PnpID
VEN_8086&DEV_1C03&SUBSYS_1659103C&REV_05
Vendor
Intel
Device
Intel(R) Mobile Express Chipset SATA AHCI Controller
Chip Vendor
Intel
Chip
6 Series Chipset Family 6 port SATA AHCI Controller
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Chip: Intel 6 Series Chipset Family PCIe Port 1
Detail
PnpID
VEN_8086&DEV_1C10&SUBSYS_1659103C&REV_B5
Vendor
Intel
Device
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 1
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Chip: Intel 6 Series Chipset Family PCIe Port 2
Detail
PnpID
VEN_8086&DEV_1C12&SUBSYS_1659103C&REV_B5
Vendor
Intel
Device
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 2
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Chip: Intel 6 Series Chipset Family PCIe Port 3
Detail
PnpID
VEN_8086&DEV_1C14&SUBSYS_1659103C&REV_B5
Vendor
Intel
Device
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 3
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Chip: Intel 6 Series Chipset Family PCIe Port 4
Detail
PnpID
VEN_8086&DEV_1C16&SUBSYS_1659103C&REV_B5
Vendor
Intel
Device
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Chip Vendor
Intel
Chip
6 Series Chipset Family PCIe Port 4
Intel(R) 6 Series/C200 Series Chipset Family High Definition Audio - 1C20
Chip: Intel 6 Series Chipset Family High Definition Audio Controller
Detail
PnpID
VEN_8086&DEV_1C20&SUBSYS_1659103C&REV_05
Vendor
Intel
Device
Intel(R) 6 Series/C200 Series Chipset Family High Definition Audio - 1C20
Chip Vendor
Intel
Chip
6 Series Chipset Family High Definition Audio Controller
Synaptics SMBus Driver
Chip: Intel 6 Series Chipset Family SMBus Controller
Detail
PnpID
VEN_8086&DEV_1C22&SUBSYS_1659103C&REV_05
Vendor
Synaptics
Device
Synaptics SMBus Driver
Chip Vendor
Intel
Chip
6 Series Chipset Family SMBus Controller
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Chip: Intel 6 Series Chipset Family USB EHCI Controller #1
Detail
PnpID
VEN_8086&DEV_1C26&SUBSYS_1659103C&REV_05
Vendor
Intel
Device
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Chip Vendor
Intel
Chip
6 Series Chipset Family USB EHCI Controller #1
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Chip: Intel 6 Series Chipset Family USB EHCI Controller #2
Detail
PnpID
VEN_8086&DEV_1C2D&SUBSYS_1659103C&REV_05
Vendor
Intel
Device
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Chip Vendor
Intel
Chip
6 Series Chipset Family USB EHCI Controller #2
Intel(R) Management Engine Interface
Chip: Intel 6 Series Chipset Family HECI Controller #1
Detail
PnpID
VEN_8086&DEV_1C3A&SUBSYS_1659103C&REV_04
Vendor
Intel
Device
Intel(R) Management Engine Interface
Chip Vendor
Intel
Chip
6 Series Chipset Family HECI Controller #1
Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Chip: Intel HM65 Chipset LPC Controller
Detail
PnpID
VEN_8086&DEV_1C49&SUBSYS_1659103C&REV_05
Vendor
Intel
Device
Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Chip Vendor
Intel
Chip
HM65 Chipset LPC Controller
Logitech Logitech HID-compliant Cordless Mouse
Vendor: Logitech
PnpID: VID_046D&PID_C52F
Device: Logitech HID-compliant Cordless Mouse
Samsung Electronics Galaxy Portal/Spica Android Phone
Vendor: Samsung Electronics
PnpID: VID_04E8&PID_681D
Device: Galaxy Portal/Spica Android Phone
Apple Apple iPod USB Driver
Vendor: Apple
PnpID: VID_05AC&PID_1266
Device: Apple iPod USB Driver
Apple Apple Recovery (iBoot) USB Driver
Vendor: Apple
PnpID: VID_05AC&PID_1281
Device: Apple Recovery (iBoot) USB Driver
Apple USB Device
Vendor: Apple
PnpID: VID_05AC&PID_12AB
Device: USB Device
SanDisk Cruzer U3 4gb SDCZ36
Vendor: SanDisk
PnpID: VID_0781&PID_5530
Device: Cruzer U3 4gb SDCZ36
DigitalPersona Fingerprint scanner
Vendor: DigitalPersona
PnpID: VID_138A&PID_0018
Device: Fingerprint scanner
Acer USB Device
Vendor: Acer
PnpID: VID_5986&PID_02AC
Device: USB Device
Intel Integrated Rate Matching Hub
Vendor: Intel
PnpID: VID_8087&PID_0024
Device: Integrated Rate Matching Hub
Intel Intel(R) Centrino(R) WiMAX 6150 Function Driver
Vendor: Intel
PnpID: VID_8087&PID_07D7
Device: Intel(R) Centrino(R) WiMAX 6150 Function Driver
WDKMD
Vendor: Intel Corporation
PnpID: {034f6fb2-1bcc-41c9-9fd2-dbb357de0838}\intelwidi
Validity Sensors (WBF) (PID=0018)
Vendor: Validity Sensors, Inc.
PnpID: usb\vid_138a&pid_0018
USB Root Hub
Vendor: Microsoft
PnpID: usb\root_hub20
Generic USB Hub
Vendor: Microsoft
PnpID: usb\class_09
USB Composite Device
Vendor: Microsoft
PnpID: usb\composite
Renesas Electronics USB 3.0 Root Hub
Vendor: Renesas Electronics
PnpID: nusb3\root_hub30
USB Mass Storage Device
Vendor: Microsoft
PnpID: usb\class_08&subclass_06&prot_50
Unknown Device
Vendor: Microsoft
PnpID: usb\unknown
Apple iPod USB Driver
Vendor: Apple, Inc.
PnpID: usb\vid_05ac&pid_1266
Apple Mobile Device USB Driver
Vendor: Apple, Inc.
PnpID: usb\vid_05ac&pid_12ab
Apple Recovery (iBoot) USB Driver
Vendor: Apple, Inc.
PnpID: usb\vid_05ac&pid_1281
CD-ROM Drive
Vendor: Microsoft
PnpID: gencdrom
ACPI x64-based PC
Vendor: Microsoft
PnpID: acpiapic
Disk drive
Vendor: Microsoft
PnpID: gendisk
IDE Channel
Vendor: Microsoft
PnpID: internal_ide_channel
Standard PS/2 Keyboard
Vendor: Microsoft
PnpID: *pnp0303
IDT High Definition Audio CODEC
Vendor: IDT
PnpID: hdaudio\func_01&ven_111d&dev_7605&subsys_103c1659
Microsoft Streaming Clock Proxy
Vendor: Microsoft
PnpID: sw\{97ebaacc-95bd-11d0-a3ea-00a0c9223196}
Microsoft Streaming Quality Manager Proxy
Vendor: Microsoft
PnpID: sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Microsoft Streaming Service Proxy
Vendor: Microsoft
PnpID: sw\{96e080c7-143c-11d1-b40f-00a0c9223196}
Microsoft Streaming Tee/Sink-to-Sink Converter
Vendor: Microsoft
PnpID: sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Microsoft Trusted Audio Drivers
Vendor: Microsoft
PnpID: sw\{eec12db6-ad9c-4168-8658-b03daef417fe}
Intel(R) Display Audio
Vendor: Intel(R) Corporation
PnpID: hdaudio\func_01&ven_8086&dev_2805&subsys_80860101
CyberLink WebCam Virtual Driver
Vendor: CyberLink
PnpID: clwvd
Generic PnP Monitor
Vendor: Microsoft
PnpID: *pnp09ff
Synaptics PS/2 Port TouchPad
Vendor: Synaptics
PnpID: *syn1e47
HID-compliant mouse
Vendor: Microsoft
PnpID: hid_device_system_mouse
WAN Miniport (SSTP)
Vendor: Microsoft
PnpID: ms_sstpminiport
WAN Miniport (IKEv2)
Vendor: Microsoft
PnpID: ms_agilevpnminiport
WAN Miniport (L2TP)
Vendor: Microsoft
PnpID: ms_l2tpminiport
WAN Miniport (PPTP)
Vendor: Microsoft
PnpID: ms_pptpminiport
WAN Miniport (PPPOE)
Vendor: Microsoft
PnpID: ms_pppoeminiport
WAN Miniport (IPv6)
Vendor: Microsoft
PnpID: ms_ndiswanipv6
WAN Miniport (Network Monitor)
Vendor: Microsoft
PnpID: ms_ndiswanbh
WAN Miniport (IP)
Vendor: Microsoft
PnpID: ms_ndiswanip
RAS Async Adapter
Vendor: Microsoft
PnpID: sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
Microsoft Teredo Tunneling Adapter
Vendor: Microsoft
PnpID: *teredo
Microsoft Virtual WiFi Miniport Adapter
Vendor: Microsoft
PnpID: {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp
Intel(R) Centrino(R) WiMAX 6150
Vendor: Intel Corporation
PnpID: {12110a2a-bbcc-418b-b9f4-76099d720767}\bpmp_8087_07d7
KODAK OFFICE HERO 6.1 AiO XPS
Vendor: Eastman Kodak Company
PnpID: usbprint\eastman_kodak_compane09f
Plug and Play Software Device Enumerator
Vendor: Microsoft
PnpID: root\swenum
UMBus Root Bus Enumerator
Vendor: Microsoft
PnpID: root\umbus
Terminal Server Mouse Driver
Vendor: Microsoft
PnpID: root\rdp_mou
Terminal Server Keyboard Driver
Vendor: Microsoft
PnpID: root\rdp_kbd
Composite Bus Enumerator
Vendor: Microsoft
PnpID: root\compositebus
Volume Manager
Vendor: Microsoft
PnpID: root\volmgr
File as Volume Driver
Vendor: Microsoft
PnpID: root\blbdrive
Microsoft Virtual Drive Enumerator Driver
Vendor: Microsoft
PnpID: root\vdrvroot
Microsoft System Management BIOS Driver
Vendor: Microsoft
PnpID: root\mssmbios
Microsoft ACPI-Compliant System
Vendor: Microsoft
PnpID: *pnp0c08
Microsoft Windows Management Interface for ACPI
Vendor: Microsoft
PnpID: *pnp0c14
ACPI Thermal Zone
Vendor: Microsoft
PnpID: acpi\thermalzone
Motherboard resources
Vendor: Microsoft
PnpID: *pnp0c02
ACPI Fixed Feature Button
Vendor: Microsoft
PnpID: acpi\fixedbutton
PCI bus
Vendor: Microsoft
PnpID: *pnp0a03
System board
Vendor: Microsoft
PnpID: *pnp0c01
ACPI Power Button
Vendor: Microsoft
PnpID: *pnp0c0c
System CMOS/real time clock
Vendor: Microsoft
PnpID: *pnp0b00
Intel(R) 82802 Firmware Hub Device
Vendor: Microsoft
PnpID: *int0800
Numeric data processor
Vendor: Microsoft
PnpID: *pnp0c04
Intel(R) Watchdog Timer Driver (Intel(R) WDT)
Vendor: Intel
PnpID: acpi\int3f0d
ACPI Lid
Vendor: Microsoft
PnpID: *pnp0c0d
Programmable interrupt controller
Vendor: Microsoft
PnpID: *pnp0000
High precision event timer
Vendor: Microsoft
PnpID: *pnp0103
System timer
Vendor: Microsoft
PnpID: *pnp0100
Direct memory access controller
Vendor: Microsoft
PnpID: *pnp0200
UMBus Enumerator
Vendor: Microsoft
PnpID: umb\umbus
Microsoft ACPI-Compliant Embedded Controller
Vendor: Microsoft
PnpID: *pnp0c09
HP Mobile Data Protection Sensor
Vendor: Hewlett-Packard Development Company, L.P.
PnpID: acpi\hpq0004
Intel Processor
Vendor: Microsoft
PnpID: acpi\genuineintel_-_intel64
Generic volume shadow copy
Vendor: Microsoft
PnpID: storage\volumesnapshot
USB Video Device
Vendor: Microsoft
PnpID: usb\class_0e
KODAK OFFICE HERO 6.1 AiO Scanner WIFI
Vendor: Eastman Kodak
PnpID: netscan&vid_040a&pid_4062&mi_00
Generic volume
Vendor: Microsoft
PnpID: storage\volume
Microsoft AC Adapter
Vendor: Microsoft
PnpID: acpi\acpi0003
Microsoft Composite Battery
Vendor: Microsoft
PnpID: composite_battery
Microsoft ACPI-Compliant Control Method Battery
Vendor: Microsoft
PnpID: acpi\pnp0c0a
USB Input Device
Vendor: Microsoft
PnpID: generic_hid_device
HID-compliant device
Vendor: Microsoft
PnpID: hid_device
HID-compliant consumer control device
Vendor: Microsoft
PnpID: hid_device_up:000c_u:0001
Logitech Driver Interface
Vendor: Logitech
PnpID: logitech_raw_pdo
WPD FileSystem Volume Driver
Vendor: Microsoft
PnpID: wpdbusenum\fs
G:\
Vendor: Microsoft
PnpID: wpdbusenum\fs
Apple iPad
Vendor: Microsoft
PnpID: usb\class_06&subclass_01&prot_01


My System SpecsSystem Spec
.
16 Jan 2014   #12
2xg

Win7 & Win8 64bit
 
 

I hope that you did all the Windows Updates. Can you please give us a snip of the Optional Updates?

I'll find the driver for your Intel Wi-Fi adapter while awaiting for your reply.
My System SpecsSystem Spec
16 Jan 2014   #13
GrantEkert

Windows 7 64 Bit
 
 

Here is the optional updates section:


I'll do the Windows Updates today. Also, my computer just blue screened and it said "driver_power_state_failure." I restarted it and the network problem seems to be fixed for the time being, I'll keep you posted.

EDIT:
This happened. (I go through that about 5 times a day.)
The network dropped again.

If this helps at all, my sister and I share a power cord for our laptops, so my computer is often on battery power.
My System SpecsSystem Spec
.

16 Jan 2014   #14
2xg

Win7 & Win8 64bit
 
 

Sorry if took me forever to reply.... busy...busy....

Anyway, I was able to locate the driver for your Wi-Fi adapter, the first one is a 32 bit, second is a 64 bit driver.
https://downloadcenter.intel.com/Det...20Applications

If updating the driver didn't fix your issue, I'll find a BSOD expert to help you with your issue.
My System SpecsSystem Spec
16 Jan 2014   #15
GrantEkert

Windows 7 64 Bit
 
 

Thanks. I downloaded it and ran it. A loading box appeared in the middle of my screen as if it was loading. No installer came up or anything, but when I put my computer to sleep this last time and turned it on, everything seemed normal. I also installed the Windows Updates. I'll restart my computer and let you know what happens.
My System SpecsSystem Spec
21 Jan 2014   #16
GrantEkert

Windows 7 64 Bit
 
 

I am not currently using my home network, but the issue continues to present itself.
My System SpecsSystem Spec
21 Jan 2014   #17
2xg

Win7 & Win8 64bit
 
 

Are you still encountering BSODs aside from disconnection when you put your computer to sleep mode?
My System SpecsSystem Spec
22 Jan 2014   #18
GrantEkert

Windows 7 64 Bit
 
 

I haven't had a BSOD recently, no.
My System SpecsSystem Spec
23 Jan 2014   #19
2xg

Win7 & Win8 64bit
 
 

This time we might have to try changing the Channel, although I don't see any interference, we can still give it a try. If no one is using Channel 11, please use that one. Do you have the LogIn credentials for your router?
My System SpecsSystem Spec
24 Jan 2014   #20
GrantEkert

Windows 7 64 Bit
 
 

I apologize, I'm not sure what a channel even is. No need to explain it, but if you could just tell me how to use Channel 11. I have my router password, if that's what you are talking about.
My System SpecsSystem Spec
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 Network disconnects when computer sleeps & wont reconnect




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