Hello,
the speed our customers receive, depends on the connectivity of their Internet
Provider to the global Carriers RapidShare.com is directly connected to.
In simple terms Carriers are the backbone of the Internet, providing the
infrastructure for the world wide web (for example deep-sea
fibre-optic-cables, connecting continents).
With RapidShare.com customers have the possibility to choose the Carrier which
has the best connectivity to their ISP (this can not be determined by
RapidShare.com).
The different Carriers are listed as Server Systems. The random selection will
automatically redirect the data through the Carrier which is detected by
RapidShare.com to have the lowest usage at that moment.
Kindly note that not every ISP is connected to all of our supported Carriers.
For information to your ISP's supported Carriers, please contact your ISP.
If you are not happy with the speed you are receiving please try another
Server System (Carrier) like Telia Sonera, Level 3, Cogent, etc.
If possible even try another PC or Browser and compare the configurations of
both systems.
In general the random option is the best option for non IT professionals.
Speed issues can also be caused by:
- Limitations by Network Administrators
- Settings of Security Software
- ISP limitations or bottlenecks
- Browser settings (Cookies/Cache handling)
Unfortunately these points can not be supported by RapidShare.com
We have enough bandwidth capacities to handle all customer requests with high
speed.
We do not have any filters applied to reduce the bandwidth usage for Premium
Users.
Weh hope this information will help you resolve the problem you are having.
Best regards,
Thomas
RapidShare Support
RapidShare AG
Gewerbestrasse 6
6330 Cham
Switzerland
Tel: +41 41 748 78 80
Fax: +41 41 748 78 99
Web:
http://www.rapidshare.com
Email:
support@rapidshare.com
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"The Progen" wrote:
> Hi there, I've been a Rapidshare premium user for a few years now and noticed
> that my download speeds have dropped to less than 10kb/s after I started using
> Windows 7. Whether I'm going through a download manager (Orbit), browser
> (Internet Explorer and Firefox) or Rapidshare Manager, the speed is always
> very slow. I am on a 2mbps line so usually get an average of 180kb/s for
> transfers. Was ok with Windows XP Professional. All downloads from other hosts
> and sites are at full speed and torrent downloading is also fast. Only
> Rapidshare. I have noticed on forums that other users are having the same
> problem. Can you advise?
>
>