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Windows 7: DLink DIR 835 Router - Browsers on one computer can't connect to inter

28 Feb 2014   #1
HStoddart

Windows 7 64 bit Professional
 
 
DLink DIR 835 Router - Browsers on one computer can't connect to inter

We just upgraded to a DLink DIR 835 Dual Band Router. All devices can connect to the WiFi channels and all devices but one work fine. I have one desktop that says it is connected to the WIFI with internet access but none of the browsers (Chrome, Firefox, IE) can connect. I can see the MAC address of the computer in the router admin. I have tried all the usual - power down/up on PC, Router, Windows Troubleshooting, ipconfig /release /renew /flushDNS

Windows Firewall is turned OFF. I took all security off the network.

AVG Free is the a/v. It's firewall is OFF and gives the message "Internet is blocked or not connected" when I try to turn it on.

Any thoughts?

Here's the Xirrus screenshot:

DLink DIR 835 Router - Browsers on one computer can't connect to inter-wifi-capture.png


Here's the ipconfig /all of the computer with the issues:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all


Windows IP Configuration

Host Name . . . . . . . . . . . . : Harrison-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : i-zoom.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : i-zoom.net
Description . . . . . . . . . . . : D-Link DWA-160 Xtreme N Dual Band USB Ada
pter(rev.A2)
Physical Address. . . . . . . . . : 84-C9-B2-80-9A-BE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5148:bf4:fd9c:7ac%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : February-27-14 7:46:41 PM
Lease Expires . . . . . . . . . . : March-01-14 9:27:17 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 243583410
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-5F-81-CE-84-C9-B2-80-9A-BE

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.i-zoom.net:

Connection-specific DNS Suffix . : i-zoom.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.105%20(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:18d1:2747:3f57:ff96(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::18d1:2747:3f57:ff96%19(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\system32>


Here's the ipconfig /all of another computer on the network without issues:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DellLaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : i-zoom.net

Ethernet adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS Adapter
Physical Address. . . . . . . . . : 00-FF-D7-D7-C7-BB
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : i-zoom.net
Description . . . . . . . . . . . : Intel(R) WiFi Link 5300 AGN
Physical Address. . . . . . . . . : 00-21-6A-96-D4-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::51d6:c71a:62bd:fa92%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : February 28, 2014 7:38:07 AM
Lease Expires . . . . . . . . . . : March 1, 2014 7:56:58 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 218112362
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-C5-5D-61-00-26-B9-15-72-45

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-26-B9-15-72-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:c8d:3a63:e776:da80(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::c8d:3a63:e776:da80%24(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{D7D7C7BB-5263-4887-B09A-9F4BC8D44DA5}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.i-zoom.net:

Connection-specific DNS Suffix . : i-zoom.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.109%26(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{2FDDA01F-3008-4398-A47C-D0352926BB19}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>




My System SpecsSystem Spec
.
28 Feb 2014   #2
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

You are showing a valid IP for this connection, with the connection showing as good yet the browser can't go anywhere it's usually a winsock or TCP/IP problem.

To fix these types of problems unzip and run the file below, it will reset the entire network stack and reboot your machine automatically. Let me know if the browser change their behavior after this.

You will definitely want to turn the Windows firewall back on and add the security back to the wireless network.


Attached Files
File Type: zip IPResetALL.zip (33.6 KB, 3 views)
My System SpecsSystem Spec
28 Feb 2014   #3
HStoddart

Windows 7 64 bit Professional
 
 

Unfortunately, no change after running the IPReset file.
My System SpecsSystem Spec
.

28 Feb 2014   #4
HStoddart

Windows 7 64 bit Professional
 
 

Not sure if this clue will help but my kids Minecraft client has no problem connecting on that machine.
My System SpecsSystem Spec
28 Feb 2014   #5
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by HStoddart View Post
Not sure if this clue will help but my kids Minecraft client has no problem connecting on that machine.

I can only advise that you remove AVG using the special removal tool which you can download from the link.

Something is blocking the connection and it's showing a valid IP.

http://www.avg.com/us-en/faq.num-5172
My System SpecsSystem Spec
28 Feb 2014   #6
HStoddart

Windows 7 64 bit Professional
 
 

Removed AVG. No change. Considering a sledgehammer.
My System SpecsSystem Spec
28 Feb 2014   #7
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

You can even see the connection there with a valid IP showing so something is still blocking the connection. I started with the most likely solution but this machine is well beyond that.

Maybe I should ask if the wired connection works at all? You may want to consider resetting the new router or updating the firmware on the DIR-835 via the following link.
http://support.dlink.ca/ProductInfo.aspx?m=DIR-835

If the router adjustments don't have an effect on the problem I would consider starting up in safe mode with Networking, if you can connect in safe mode then you can be sure that something installed on this machine is causing the problem.

Safe Mode
My System SpecsSystem Spec
28 Feb 2014   #8
HStoddart

Windows 7 64 bit Professional
 
 

Behaves exactly the same in Safe with Networking mode. And yes the wireless is working - all other computers connected have no problems and the kids Minecraft client lets them connect to a multiplayer server. But no browsers will connect - Chrome, Firefox or IE. Seems like it's something with the IP protocols.
My System SpecsSystem Spec
28 Feb 2014   #9
HStoddart

Windows 7 64 bit Professional
 
 

Misread your questions. I disabled the Wired connection because at one point I thought it was the problem - the computer connected to it first and the drivers were never installed (this computer isn't sitting where a wired connection is possible.
My System SpecsSystem Spec
28 Feb 2014   #10
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by HStoddart View Post
Misread your questions. I disabled the Wired connection because at one point I thought it was the problem - the computer connected to it first and the drivers were never installed (this computer isn't sitting where a wired connection is possible.
It's acting more like a DNS problem. Have you entered a proper DNS server into the routers settings for DNS servers? Google's DNS is a good place to start at 8.8.8.8 and 8.8.4.4

Have you tried updating the firmware on the new router to the latest version?

I posted a link to the new firmware in my last post.

If this problem is now solved I'm sure we'd all like to know what fixed it.
My System SpecsSystem Spec
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 DLink DIR 835 Router - Browsers on one computer can't connect to inter




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