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Dell laptop won't connect to network
I've been cleaning up a friends Dell Inspiron N7010 Win7 64bit laptop. The main problems were an unwanted copy of Chrome pounding the hard drive and loads of malware (not viruses). I was in the process of deleting unneeded programs (like Java) when I realized the network had quit working - via wireless or ethernet.
I get an IP address and everything else expected when I do ipconfig /all but I can't connect to anything including my router via IP address. Firefox says Server not found. It's a problem with my network - works fine from other devices. I've tried everything I can think of including a system restore to an earlier time, sfc /scannow and reset IP stack.
Just ran Hijackthis and found something interesting. There was a line that said: broken internet access because of lsp provider c:\users\caity\appdata\local\desktoptemperature\dtwxsvc.dll missing.
desktoptemperature was one of the programs that I got rid of. I tried to do it in control panel but it asked me to close about 8 programs first including Norton. This was not possible so I manually deleted the program everywhere I could find it.
Any idea how I can fix this issue?
Last edited by bmw330i; 15 Mar 2014 at 18:40. Reason: found more info