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#11
You have subsequently said this is actually a combination modem/router.
Can you tell us your Internet service provider? Also, what is the exact brand/model of your modem/router?
Are devices (and specifically the "problem laptop") connected wired or wireless to the modem/router?
Are the ones performing with no problems connected wired?
Any other "wireless access point" or "range extender" hardware boxes in your home network configuration??
Your definition of "having problems" needs a bit more clarification. The router would permit inter-machine communication within your LAN, presumably at pretty high speeds depending on wired vs. wireless, and if wired depending on the 10/100 vs. 10/100/1000 capability of the network adapter in each PC/laptop as well as the "category" of ethernet cable used (i.e. CAT5 vs. CAT5e vs. CAT6).I completely did a system recovery back to out of box state because I hadn't done it in awhile and thought maybe a fresh os will help but nope still having problems here and there. It doesn't matter what time of the day either. And no one else on the network is having problems.
In contrast, connections to/from the external Internet go through the modem/router and out to your ISP. Speeds here are a function of your service level tier purchased from your ISP.
Have you done an objective "speed test" to/from the Internet from each computer? If you go to Speedtest.net you will be able to OBJECTIVELY PROVE your download/upload speed. This will confirm or deny that your problem laptop actually does or does not have an issue. They even have an equivalent app for smart phones.
NOTE: you'll find that different browsers could provide different speeds and performance, depending on their configuration, add-ons impacting performance, etc. I use Firefox which is considerably faster than IE.
What model HP laptop?Basic information windows 7 64 bit HP laptop fully updated via windows update and hp support assistant.
And wired or wireless to the modem/router?? If wireless, how far away are you? I assume that if wireless you've tried moving closer to the modem/router as part of your diagnosis attempt.