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Windows 7: Mobile broadband connect pen trouble - Unidentified network everytime

30 Apr 2014   #1
DeLuk

Windows 7 Home Premium x64 SP1
 
 
Mobile broadband connect pen trouble - Unidentified network everytime

Greetings to the forum.

Several times I have found help here "just" by reading the tutorials and forum posts. And this alone makes me in advance say and repeat thank you to the community! Yet I'm found in need of posting my own help request this time, so I reckon... (It's sort of cross-posting from another forum, which I'm aware isn't the most welcomed practice, but since we kinda got stuck for ideas there, so I thought of extending the help request here, hoping it isn't a much wrong did?... )

Summarizing the situation, it's my brother's laptop (Toshiba Satellite L500 running Windows 7 HP SP1 32-bits) which now won't connect to the internet using the mobile broadband connect pen he uses, Huawei E392. It did before, always has, yet now it just doesn't. (He had installed another connect pen, Huawei E220, "over" the installation of the E392, i.e. he didn't uninstall that one prior to installing the E220, and somehow ended up with things screwed up. Even the uninstaller for Huawei E220, don't know why, didn't work properly then, oddly removing various files that had nothing to do with the installation of that connect pen, like most of the shortcuts in the Start Menu just disappeared (!) after running it, so we could only rid of the installation of Huawei E220 with a System Restore to some point before it was installed at all. But even then, in the end now Huawei E392 won't connect to the internet.)

I don't suppose is anything wrong with the connect pen, since I tested it in another computer (SO: XP SP3) and it works just fine there.

In the laptop, though, things aren't working out. (Just to mention beforehand that the laptop has been scanned for malware (Avast AV + MBAM + SAS + TDSS Killer) and no threat was found.)

In the Network and Sharing Center, it just stays as "Unidentified Network". If running Windows Network Diagnostics, it comes up with the following: "The mobile broadband service isn't being executed.". And if choosing "Try to apply this correction as admin.", it every time just ends up saying "Not corrected.".

Checking the IPv4 protocol properties for the connection, go figure why, it is wrongly set to use specific IP and DNS addresses, with all fields being blank. If changing both those settings to obtain the addresses automatically, then it does connect to the internet. However, it still stays as "Unidentified Network", and more, the network icon in the task bar just keeps the same red cross over it as if there was no connection to the internet, even though there is then. Also, if now again running Windows Network Diagnostics, it does still return the same message, "The mobile broadband service isn't being executed.", although, if now choosing "Try to apply this correction as admin.", it does now result in "Corrected.". However, if running Windows Network Diagnostics again, it just says again "The mobile broadband service isn't being executed.". Furthermore, and again go figure why, after removing the pen, the next time it is plugged back on, the settings are simply lost, and it just gets set back to use specific IP and DNS addresses, with all fields being blank all the same.

Another detail I've noticed (not sure whether relevant?):

In the network properties, under "This connection uses the following items:", there are (only?) three items listed: "Client for Microsoft Networks", "File and Printer Sharing for Microsoft Networks" and "Internet Protocol Version 4 (TCP/IPv4)", whereas in the other computer in which I've successfully tested the connect pen, I remember there were further items listed...

Then again, funny thing is that I've by now tried yet another Huawei connect pen in this laptop, E3131, same ISP, different software version, and it just "behaves" the same: the connection is also reported as "Unidentified Network", the Windows Network Diagnostics always returns the same message for it too, that "The mobile broadband service isn't being executed.", the network icon in the taskbar does also keep the red cross over it even when there is an active connection to the internet, and the IPv4 settings aren't saved either if changed to automatic. Plus, as I say, that very detail which I was mentioning above, and which repeats for this mobile broadband connection using Huawei E3131: in the network properties, under "This connection uses the following items:", there are also only (?) those three same items listed.

Now, this connect pen, E3131, was borrowed from a cousin, who uses it in a laptop running Windows Vista, and I could verify that in there, in the network properties, under "This connection uses the following items:", there are further items listed: "QoS Packet Scheduler", "Internet Protocol Version 6 (TCP/IPv6)", "Link-Layer Topology Discovery Responder" and "Link-Layer Topology Discovery Mapper I/O Driver". (As there were also on XP as mentioned previously.) Which has me wondering, whether there's perhaps something actually missing or misconfigured in Windows itself, in the laptop of my brother?... Perhaps something that got "broken" along the way, with all the uninstalls and reinstalls for the connect pens and the back and forth System Restores done in the hope of solving things out?...

I'm at a loss. Any idea why things are acting up this way? If anyone can give a hand at trying to sort this out, any hint, anything, I'd be most appreciated. I'm at the point of asking: think trying a Windows repair install might make any difference at all to the case?... Or is the only resort left the last resort: reinstall Windows from scratch?...

Thank you greatly in advance for your time and possible help.


My System SpecsSystem Spec
.
30 Apr 2014   #2
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

I think we are going to need some information before continuing. Firstly can you post a link to the previous forum thread that you have been trying? This will help us see what has already been tried and tested before hand and any actions you have already taken. Secondly can you please follow this tutorial - Basic Requirements Before Posting your Networking Thread. This can help us identify what may be causing your issue.

Many Thanks,
Josh
My System SpecsSystem Spec
02 May 2014   #3
DeLuk

Windows 7 Home Premium x64 SP1
 
 

Hello Josh, and thank you for the quick reply.

Regarding the Basic Requirements Before Posting your Networking Thread, yes, I tried to include all of that relevant info in the initial post, except for the ipconfig /all output which I'll only be able to add hopefully in the weekend, as I don't have that laptop with me and have to wait untill my brother can bring it back here. (I hoped he might have the chance to bring it yesterday, being a holiday, and that's why I even held on with my answer during yesterday, but in the end he couldn't make it, so, it'll have to be in the weekend only...) But I'll try to be as brief as possible in getting you that info. As for the rest, I think it's all in the initial post?... Just not the ISP, as I wasn't sure whether that was relevant to mention since it being from a country other than the US or the UK (in case, it's Portugal)?... Or would this info be required as well, even then? Oh and yes, I also missed to refer the firewall, oops, my bad! (Maybe cos it isn't third party, eheh... ) It's the Windows Firewall. (The antivirus, that one's referred in the initial post, it's Avast Free.) Or should I actually post all this in that same form of a list, as in the Basic Requirements Before Posting your Networking Thread sticky? Please let me know, and thank you for the understanding and patience with this first time poster.

Then again, the link to the other forum thread, certainly, of course: here is. (I did first consider providing that too, antecipating it might obviously be helpful, but then, I didn't know whether it would be approved or not, so I thought I'd probably better hold on that... )

And once more thanks from me for taking the time.
My System SpecsSystem Spec
.

03 May 2014   #4
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

The IPconfig is what I am most interested in as it can help us appropriately determine what is causing the network to appear as unidentified. I'll still be here so post whenever you can.

Thank you for the other information as well, this will be of use if the IPconfig does not reveal any immediate results

Josh
My System SpecsSystem Spec
03 May 2014   #5
DeLuk

Windows 7 Home Premium x64 SP1
 
 

OK, here are the ipconfig /all outputs. I took two:

Before manually changing the IPv4 settings to obtain the IP and DNS addresses automatically (i.e. the connection to the network is on but the connection to the internet is off):

Quote:
Microsoft Windows [Versão 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

C:\windows\system32>ipconfig /all

Configuração IP do Windows [Windows IP Configuration]

Nome do Anfitrião [Host Name]. . . . . . . . .: TOSHIBA
Sufixo DNS principal [Primary DNS Suffix]. . . . . . . :
Tipo de nó [Node Type]. . . . . . . . . . . . : Híbrido [Hybrid]
Rota IP activada [IP Routing Enabled]. . . . . . . . . : Não [No]
WINS Proxy activado [WINS Proxy Enabled]. . . . . . . : Não [No]

Placa de Banda Larga Móvel Ligação de Banda Larga Móvel [Mobile Broadband adapter Mobile Broadband Connection]:

Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : HUAWEI Mobile Connect - Network Card
Endereço físico [Physical Address]. . . . . . . . . : 00-1E-10-1F-8E-D0
DHCP activado [DHCP Enabled]. . . . . . . . . . : Não [No]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]
Endereço IPv4 de Configuração Automática [IPv4 Automatic Configuration Address]. : 169.254.139.15(Preferido) [Preferred]
Máscara de sub-rede [Subnet Mask]. . . . . . . : 255.255.0.0
Gateway predefinido [Default Gateway]. . . . . . . :
NetBIOS por Tcpip [NetBIOS over Tcpip]. . . . . . . . . . . . : Activado [Enabled]

Placa de rede local sem fios Ligação de rede sem fios 2 [Wireless LAN adapter Wireless Network Connection 2]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Endereço físico [Physical Address]. . . . . . . . . : 70-F1-A1-77-B8-89
DHCP activado [DHCP Enabled]. . . . . . . . . . : Sim [Yes]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Placa de rede local sem fios Ligação de rede sem fios [Wireless LAN adapter Wireless Network Connection]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Endereço físico [Physical Address]. . . . . . . . . : 70-F1-A1-77-B8-89
DHCP activado [DHCP Enabled]. . . . . . . . . . : Sim [Yes]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Adaptador ethernet Ligação de Área Local [Ethernet adapter Local Area Connection]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. : netvisao.pt
Descrição [Description]. . . . . . . . . . . . : Realtek PCIe FE Family Controller
Endereço físico [Physical Address]. . . . . . . . . : 70-5A-B6-BB-2A-7D
DHCP activado [DHCP Enabled]. . . . . . . . . . : Sim [Yes]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Adaptador Tunnel Ligação de área local* 5 [Tunnel adapter Local Area Connection* 5]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Endereço físico [Physical Address]. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activado [DHCP Enabled]. . . . . . . . . . : Não [No]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Adaptador Tunnel isatap.{74BEDD21-F63C-45A4-97A2-709C69C12CDF} [Tunnel adapter isatap]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Placa Microsoft ISATAP #2 [Microsoft ISATAP #2 Adapter]
Endereço físico [Physical Address]. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activado [DHCP Enabled]. . . . . . . . . . : Não [No]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

C:\windows\system32>
After manually changing the IPv4 settings to obtain the IP and DNS addresses automatically (i.e. the connection to the network is on and the connection to the internet is on):

Quote:
Microsoft Windows [Versão 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

C:\windows\system32>ipconfig /all

Configuração IP do Windows [Windows IP Configuration]

Nome do Anfitrião [Host Name]. . . . . . . . .: TOSHIBA
Sufixo DNS principal [Primary DNS Suffix]. . . . . . . :
Tipo de nó [Node Type]. . . . . . . . . . . . : Híbrido [Hybrid]
Rota IP activada [IP Routing Enabled]. . . . . . . . . : Não [No]
WINS Proxy activado [WINS Proxy Enabled]. . . . . . . : Não [No]

Placa de Banda Larga Móvel Ligação de Banda Larga Móvel [Mobile Broadband adapter Mobile Broadband Connection]:

Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : HUAWEI Mobile Connect - Network Card
Endereço físico [Physical Address]. . . . . . . . . : 00-1E-10-1F-8E-D0
DHCP activado [DHCP Enabled]. . . . . . . . . . : Sim [Yes]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]
Endereço IPv4 [IPv4 Address]. . . . . . . . . . . . . . : 93.102.23.167(Preferido) [Preferred]
Máscara de sub-rede [Subnet Mask]. . . . . . . : 255.255.255.240
Concessão obtida [Lease Obtained]. . . . . . . . . : sábado, 3 de Maio de 2014 17:11:54 [Saturday, May 3rd...]
Concessão obtida válida até [Lease Expires]. . . : sábado, 3 de Maio de 2014 19:11:53 [Saturday, May 3rd...]
Gateway predefinido [Default Gateway]. . . . . . . : 93.102.23.161
Servidor DHCP [DHCP Server]. . . . . . . . . . : 93.102.23.161
Servidores DNS [DNS Servers]. . . . . . . . . . : 62.169.64.130 62.169.64.129
NetBIOS por Tcpip [NetBIOS over Tcpip]. . . . . . . . . . . . : Activado [Enabled]

Placa de rede local sem fios Ligação de rede sem fios 2 [Wireless LAN adapter Wireless Network Connection 2]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Endereço físico [Physical Address]. . . . . . . . . : 70-F1-A1-77-B8-89
DHCP activado [DHCP Enabled]. . . . . . . . . . : Sim [Yes]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Placa de rede local sem fios Ligação de rede sem fios [Wireless LAN adapter Wireless Network Connection]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Endereço físico [Physical Address]. . . . . . . . . : 70-F1-A1-77-B8-89
DHCP activado [DHCP Enabled]. . . . . . . . . . : Sim [Yes]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Adaptador ethernet Ligação de Área Local [Ethernet adapter Local Area Connection]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. : netvisao.pt
Descrição [Description]. . . . . . . . . . . . : Realtek PCIe FE Family Controller
Endereço físico [Physical Address]. . . . . . . . . : 70-5A-B6-BB-2A-7D
DHCP activado [DHCP Enabled]. . . . . . . . . . : Sim [Yes]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Adaptador Tunnel Ligação de área local* 5 [Tunnel adapter Local Area Connection* 5]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Endereço físico [Physical Address]. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activado [DHCP Enabled]. . . . . . . . . . : Não [No]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Adaptador Tunnel isatap.{74BEDD21-F63C-45A4-97A2-709C69C12CDF} [Tunnel adapter isatap]:

Estado do suporte [Media State]. . . . . . . . : Suporte desligado [Media disconnected]
Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Placa Microsoft ISATAP #2 [Microsoft ISATAP #2 Adapter]
Endereço físico [Physical Address]. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activado [DHCP Enabled]. . . . . . . . . . : Não [No]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]

Adaptador Tunnel 6TO4 Adapter [Tunnel adapter 6TO4 adapter]:

Sufixo DNS específico da ligação [Connection-specific DNS Suffix]. :
Descrição [Description]. . . . . . . . . . . . : Placa Microsoft 6to4 #37 [Microsoft 6to4 #37 Adapter]
Endereço físico [Physical Address]. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activado [DHCP Enabled]. . . . . . . . . . : Não [No]
Autoconfiguração activada [Autoconfiguration Enabled]. . . . : Sim [Yes]
Endereço IPv6 [IPv6 Address]. . . . . . . . . . : 2002:5d66:17a7::5d66:17a7(Preferido) [Preferred]
Gateway predefinido [Default Gateway]. . . . . . . :
Servidores DNS [DNS Servers]. . . . . . . . . . : 62.169.64.130 62.169.64.129
NetBIOS por Tcpip [NetBIOS over Tcpip]. . . . . . . . : Desactivado [Disabled]

C:\windows\system32>
I hope I did it all as supposed to?...

I also tried to translate all parts which are in portuguese; translations are inside brackets. If still there's any doubt about anything, just please let me know, and I'll try my best to help with it.

Thanks one time again.
My System SpecsSystem Spec
04 May 2014   #6
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Thank you for that. Yes the before config states that DHCP is not enabled and this is the issue. Once you set to DHCP you receive a valid configuration. As a test please follow the following and see if you get the unidentified issue:

169.254.xxx.xxx is an autoconfiguration IPv4 address. Can you please temporarily disable any anti-virus and firewall applications and then test connectivity as these could be the cause.

Also can you please boot the machine into safe mode with networking and test connectivity to remove the possibility of a third party application being the cause.

Follow this tutorial (OPTION ONE ONLY) - Safe Mode

Note   Note
Please replace all references of 'Safe Mode' with 'Safe Mode with Networking'


Please post back your results after testing in safe mode,
Josh
My System SpecsSystem Spec
06 May 2014   #7
DeLuk

Windows 7 Home Premium x64 SP1
 
 

OK, will get back with both test results asap, and again thanks in advance for the patience.

Meanwhile, regarding 169.254.xxx.xxx being an autoconfiguration IPv4 address, would you please elaborate some on that, for the learning bit?
My System SpecsSystem Spec
06 May 2014   #8
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

When you first start up a machine it will first send out messages on the network asking for an IP address. This uses DHCP to respond. When the DHCP server sees the request it will normally send out an offer of an IP address that can be used for you to use to connect to the Internet and communicate on the network. What happens when an offer isn't made?

If an offer wasn't given Windows will automatically set an IP address of 169.254.xxx.xxx. With the X's representing a random value between 1 and 254. This was initially used to allow network communication on the local network. The issue is that it is unable to configure a default gateway/router that it can use for Internet communication. Therefore you get unidentified network. To resolve this you can either set a static IP address or attempt to find out why DHCP messages aren't being sent. Since you are using mobile broadband a static IP address wouldn't be possible.

It should be noted that in IPv6 these issues have been fixed and allows the use of DHCP to be entirely optional.

Hope this helps,
Josh
My System SpecsSystem Spec
06 May 2014   #9
DeLuk

Windows 7 Home Premium x64 SP1
 
 

I understand... Let's see if one can figure it out then, why DHCP is failing with the connect pens... Short as I can so I'll let you know how things worked out (or didn't) both with no firewall/av and in Safe Mode...

And being surely not too much to repeat it, thank you for the patience.
My System SpecsSystem Spec
29 May 2014   #10
DeLuk

Windows 7 Home Premium x64 SP1
 
 

Hi back...

I'm terribly sorry for such a great delay with the new reply. (Beyond embarrassed, or even ashamed, on the verge of ridiculous is how I'm feeling... ) But it just was not possible for my brother to bring the laptop sooner, being away for the last couple of weeks. (At some point I even suggested him to do both testings himself, it was basic stuff anyways, and I would tell him how to by phone, but nope, he was still unconfident and preferred me to do it, which got possible only now...)

But so, on to the results:

With both the antivirus and the firewall disabled, the situation persisted, exactly the same.

Then again, in Safe Mode with Networking, I wasn't able to test it, since the connect pen isn't detected. The drivers to it don't get loaded in Safe Mode, I assume?

Otherwise, anything else to try next?...

Needless to repeat (again and again) my neverending thank you for your patience overall!
My System SpecsSystem Spec
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 Mobile broadband connect pen trouble - Unidentified network everytime




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