Connected but web pages don't open

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  1. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #11

    Didn't get connectivity after making the changes.

    Windows Network Diagnostics resulting from checking validation box read "Troubleshooting couldn't identify the problem."

    I noticed that, even after making the suggested changes, Network Connection 2 had a red X and "Network cable unplugged" Broadcom Netlink Gigabit Ether.
    Don't know if that is of any relevance to you.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #12

    Shadowjk said:
    Can you follow this tutorial and change your DNS servers to 8.8.8.8 and 8.8.4.4 and then test internet connectivity.

    DNS Addressing - How to Change in Windows 7

    Please report back the results then we will work from there

    Hope This Helps,
    Josh :)
    Thanks Josh this was just a little more than I expected and was going to post it in the help thread:)
      My Computer


  3. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #13

    Changed the settings and checked "Validate settings upon exit." The resulting Windows Network Diagnostics message was "Troubleshooting couldn't identify the problem." I tried opening several webpages but was unsuccessful -> "This webpage is not available."

    I noticed that even after making the settings changes, Network Connection 2 has a red X and the message "Network cable unplugged. Broadcom Netlink Gigabit Ether..."

    Don't know if that's of any relevance to you, but I thought I should pass it along anyway.
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #14

    Shadowjk I know very little of such matters but I do have a thought.

    Could McAfee be causing this problem?

    From ROOTOY260 SPECS.

    Hard Drives 1863 GB TOSHIBA DT01 ACA 200 (SATA)
    Antivirus McAfee
    Browser Chrome
    I will go back to watching.
      My Computer


  5. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #15

    Aye Layback Bear! Very possible.

    @ROOTOY260 - Can you try and disable any security related software that you have and then boot into Safe Mode with Networking. This will help us to determine if there is a third party application potentially causing issues with your connectivity. Once booted please test internet connectivity. If you can, also post an updated IPconfig when you are in safe mode.

    Follow this tutorial (OPTION ONE ONLY) - Safe Mode

       Note
    Please replace all references of 'Safe Mode' with 'Safe Mode with Networking'


    Lastly, could you shows us a screenshot of your HOSTS file contents. Since this can override the DNS settings I would be interested to see if there are any erroneous entries in there. To do so:

    1. Open an elevated command prompt

    2. Type in the following to change directory: - cd C:\Windows\System32\drivers\etc
    Connected but web pages don't open-cd.png

    3. Then type in the following afterwards: - notepad.exe hosts
    Connected but web pages don't open-cmd-notepad.png

    4. Now copy and paste the contents of the opened file into your next post. It should look something like mine:

    Connected but web pages don't open-host.png

    Now you can close everything!

    Please report back your results,
    Josh :)
      My Computer


  6. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #16

    Monday past I called the local computer tech who had recently replaced my hard drive and told him about my connectivity problem. He said it was caused by McAfee and that I should completely remove my McAfee Internet Security Suite. I did and, as you know, nothing changed. My point being that McAfee isn't running.

    I have two others, iObit Malware Fighter and Malwarebytes Anti-malware ver. 2.01.
    I don't know how to disable them, only to uninstall them so I didn't do either with them.

    I booted to safe with networking and checked connectivity in that mode. No go - still unable to open webpages though windows continues to indicate that I'm connected.

    Here is this morning's Ipconfig/all from safe mode with networking.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : RAY-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.md.comcast.net.

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 94-39-E5-86-00-51
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.md.comcast.net.
    Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : 94-39-E5-86-00-51
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : May 08, 2014 10:54:16 AM
    Lease Expires . . . . . . . . . . : May 15, 2014 10:54:16 AM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{36652ABE-663A-4A66-A2D4-FAE7875FE6A8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    I will send HOST file in about 2 hours ... unfortunately I have a lunch meeting so won't be able to continue now.
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #17

    Back again.

    From post # 16

    iObit Malware Fighter
    Anything that comes from IOBit can cause a Clean Install.
    After having IOBit anything on your system I recommend do all the security scans after removing the program.
    IOBit is known to bring little buddies with it and call home (China) which is scary.
      My Computer


  8. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #18

    HOSTS file


    As suggested by Layback Bear, uninstalled iObit Malware Fighter and then ran my only remaining security program's scan. [Malwarebytes]

    Here is the HOSTS file you wanted, Josh:

    # Copyright (c) 1993-2009 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1 localhost
    # ::1 localhost
      My Computer


  9. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #19

    HOSTS file looks clean to me :) awaiting your results after the scan...

    I will say, from a network connection standpoint your machine seems fine which makes me to believe something software based is messing things up. Sorry if you have already said, is this the only machine affected by this?

    Josh :)
      My Computer


  10. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #20

    It is.

    A laptop (also Windows 7), an iPad, and a Chromebook are all operating well on Home-1172.

    I'm not sure which scan results you're awaiting.
      My Computer


 
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