Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet Connection through Wireless card keep dropping

07 May 2014   #1
Drew99GT

Windows 7 64 bit Home Premium
 
 
Internet Connection through Wireless card keep dropping

Hello, I am having a dickens of a problem. Basically, the internet connection keeps dropping on my laptop through the wifi. The actual connection to the router doesn't stop, just internet connectivity. When this happens, if I put the computer to sleep and turn it back on, the internet reconnects. Many times when this happens, if I try the troubleshoot problems thing in Windows, it says the default gateway is missing, it repairs it, and reconnects. The problem seems to happen more with heavy bandwidth type browsing such as viewing Youtube or streaming video. It will sometimes do it every minute! There doesn't seem to be any problems with other computers/phones connected to my network, just this particular laptop.

1. Is this a wired or wireless connection issue?

Wireless

2. Who is your Internet Service Provider (ISP)?

Comcast (the devil)

3. What type of Broadband connection are you using?

Cable

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo -

Modem: Ubee DDM 3513
Router: Asus N900

5. What is the Name of the Anti-Virus, Security or Firewall Software

Avira Free, windows firewall

6. How to run and post an ipconfig /all output of the computer(s) in question for review.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Andrew-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-1E-65-A4-04-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a5f3:5f90:9436:46fe%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.41(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 07, 2014 11:21:25 AM
Lease Expires . . . . . . . . . . : Thursday, May 08, 2014 12:29:01 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 318774885
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AD-78-E9-00-26-22-5E-5B-26

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-26-22-5E-5B-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:2879:3127:3f57:fed6(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2879:3127:3f57:fed6%16(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 318767104
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AD-78-E9-00-26-22-5E-5B-26

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{72F82C82-CF17-45AF-8796-1035EDAD16AD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.co.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>




Attached Thumbnails
Internet Connection through Wireless card keep dropping-wifi.png  
My System SpecsSystem Spec
.
07 May 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Drew two things to try I find switching off the modem / router and leave for a minute then power up again often clears glitches like this and you can try this for the driver for that adaptor
Intel® Driver Update Utility for wireless networking
My System SpecsSystem Spec
08 May 2014   #3
Drew99GT

Windows 7 64 bit Home Premium
 
 

I tried both and neither helped. Does the configuration I posted above look alright? Nothing stands out in the ipconfig?

Thanks
My System SpecsSystem Spec
.

08 May 2014   #4
DMHolt57

 
 

Try changing the router wifi channel from 6, lot of people near you showing in Xirrus shot. Make sure router not near a wireless phone base or any other electronic devices. Check your hardware settings power management tabs in properties for your adapter, make sure box is not checked to allow computer to put device to sleep to save power.
My System SpecsSystem Spec
09 May 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

As DM says mate as devices like cordless phones, microwave ovens etc use the 2.4GHz frequency for their function.
My System SpecsSystem Spec
09 May 2014   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

You might also try setting the router to only use the N wireless protocol.
My System SpecsSystem Spec
10 May 2014   #7
Drew99GT

Windows 7 64 bit Home Premium
 
 

So the IP config I posted looks OK?
My System SpecsSystem Spec
10 May 2014   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Drew99GT View Post
I tried both and neither helped. Does the configuration I posted above look alright? Nothing stands out in the ipconfig?

Thanks
Quote   Quote: Originally Posted by Drew99GT View Post
So the IP config I posted looks OK?
Sorry that we did not directly answer your question earlier.
Everything in the first post looks fine.
(Nice, well written, complete post - BTW.)

How did you determine this?
The actual connection to the router doesn't stop, just internet connectivity.

Maybe the info in this post (and the post below it) can verify where you are losing connectivity.
My System SpecsSystem Spec
10 May 2014   #9
Drew99GT

Windows 7 64 bit Home Premium
 
 

Because the bars in the taskbar are still highlet but the little triangle pops up saying there is no internet connectivity.

I think I may have actually at least made the problem better by disabling the Mircrosoft virtual wifi miniport.
My System SpecsSystem Spec
Reply

 Internet Connection through Wireless card keep dropping




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
My laptop's wireless connection keeps dropping
Hello Guys/Girls I've been all over the internet, looking for ways to fix my laptop connection - with no success so far. I'm simply trying to connect my laptop to my router (they connect perfectly fine and the signal strength is excellent) the only problem I'm having is that the connection is...
Network & Sharing
Full bars for wireless network connection but internet keeps dropping
For the last 3 months my internet keeps dropping in and out, sometimes for a long period of time. But it always shows full bars in the wireless network connection on our computers. I have been on the phone to the internet company for hours and hours (each time speaking to a different person-so no...
Network & Sharing
Wireless Internet Connection Dropping/Slow
Recently started having trouble with my Wireless internet. Im using Windows 7 X64, have been for ages. Recently, ive been having trouble connecting to the net using a wireless PCI Card WPN311. It connects, but basically doesn't show anything, the green bar for loading takes a lifetime. ...
Network & Sharing
wireless connection keeps dropping
hi, i got a new laptop with windows 7 and am connecting it to the internet wirelessly through my bebox. i connect my desktop pc the bebox wired ethernet - no problems. the laptop keeps dropping connection all the time. i think the problem is - when the connection drops,down at the bottom...
Network & Sharing
Wireless Connection dropping intermittently
Hello, I installed Windows 7 recently and I have only been able to get on the Internet for random amounts of time due to my wireless connection dropping. System Specs: HP A6720f Motherboard:M2N78-LA RAM: 6 GB HDD: 600 GB Router: DLINK 655 N Router (set to mixed n and mixed g mode)...
Network & Sharing
Dropping Wireless Connection
Hi, I recently built a new PC and after I installed windows 7, I installed my wireless network adapter and that's when I started having issues. My internet connection will connect and be fully functional (I can surf the internet, chat online, etc.) for about 2-5 minutes until I lose connectivity....
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 13:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App