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Windows 7: Internet drops when downloading

15 May 2014   #1
TDawesBCFC

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Internet drops when downloading

Hi,

I recently had to reformat my computer and installed a version of Windows 7 onto my desktop. I discovered that when i come to re download some of my games via steam, or watch a video on youtube my internet slowly loses speed and eventually cuts out to limited or no connectivity (goes from 4-5mbps and drops to 40kpbs within about 30 seconds). This is the only computer or device which experiences these issues. I've looked online and tried various fixes which haven't permanently worked. Ive had slight success which has lasted for a night then when it comes to turning the machine back on the next day im right back to square one.

Any help would be appreciated as I never had this issue before I had to re format.

Thanks


My System SpecsSystem Spec
.
15 May 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome TDawesBCFC to our forum.

I'm not a expert on this subject but lets get you started until one comes along.

You state you had to reformat.
Could you tell us why you had to reformat? What was wrong with your computer that made you to decided to do a reformat?

Your limited specs show Windows 7 Ultimate x64; where did you get the copy of Windows 7 Ultimate and have you installed all the Windows updates including SP-1?
Have you activated Windows 7?

This will also help us help you. Your system specs completed and here is a couple tutorials that should help you.

By Brink:
System Info - See Your System Specs

By Kari:
Speccy - Publish Snapshot of your System Specs
My System SpecsSystem Spec
15 May 2014   #3
TheCyberMan

Windows 7 Ultimate x64
 
 

Have you re-installed all the drivers?
My System SpecsSystem Spec
.

15 May 2014   #4
TDawesBCFC

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry for the late reply, have been at work; Windows 7 is up to date including SP1 and is activacted.

All drivers are re installed. Ive had vague success with changing some settings (renewing and releasing ip and some other netsh cmds) but it never lasts, within a few hours its back to cutting out.

I'll get onto filling out my system specs with that tool
My System SpecsSystem Spec
15 May 2014   #5
TheCyberMan

Windows 7 Ultimate x64
 
 

Can you post what is asked in below:

Basic Requirements Before Posting your Networking Thread
My System SpecsSystem Spec
15 May 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you please answer all the questions in post #2.
My System SpecsSystem Spec
16 May 2014   #7
TDawesBCFC

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I had to reformat due to system crashes, I wanted to find out if it was a software or a hardware issue which was causing the crashing; Havent got round to testing that as of yet as im trying to figure this out first.
Windows 7 was from amazon.

1. Is this a wired or wireless connection issue?
Wireless

2. Who is your Internet Service Provider (ISP)?
Virgin Media

3. What type of Broadband connection are you using?
Cable

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo -
Its a Virgin Media Superhub 2, Netgear

5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer -
Microsoft Security Essentials


here is my ipconfig.txt

Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ASUS PCE-N15 11n Wireless LAN PCI-E Card
Physical Address. . . . . . . . . : 50-46-5D-B0-7A-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fc20:44dd:a10:5e19%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 16 May 2014 11:08:44
Lease Expires . . . . . . . . . . : 17 May 2014 11:08:43
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 223364701
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-01-8A-12-94-DE-80-6B-11-8B
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 94-DE-80-6B-11-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{AC3F9D36-6048-42EF-9099-B7279D5DD62B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EDFD02C7-D614-408E-96A2-F33F97D0379B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:89:35f5:3f57:fff8(Preferred)
Link-local IPv6 Address . . . . . : fe80::89:35f5:3f57:fff8%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

I have the Xirrus wifi inspector, Just not quite sure what you wanted me to do with that so I waited.

Thanks for your help guys.
My System SpecsSystem Spec
16 May 2014   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I have been doing a little lurking and searching and I haven't been able to find where Xirrus wifi inspector has been upgraded/update for use with Windows 7.
Don't know if that matters just some information.

From post #7
Quote:
I have the Xirrus wifi inspector, Just not quite sure what you wanted me to do with that so I waited.
My System SpecsSystem Spec
16 May 2014   #9
TheCyberMan

Windows 7 Ultimate x64
 
 

Thank you for the output.

No issues with the ipconfig /all.

What firewall are you using, i see you are using MSE as anti-virus?

With xirrus i just want you to open it up and post a screenshot please.

Xirrus can be used with Windows 7.
My System SpecsSystem Spec
18 May 2014   #10
TDawesBCFC

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Im using the Windows Firewall and yeah MSE is the Anti Virus im running.

I have attached the screenshot of Xirrus running.

Thanks for the help.


Attached Thumbnails
Internet drops when downloading-xirrus-screenshot.png  
My System SpecsSystem Spec
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 Internet drops when downloading




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