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Windows 7: Internet not working yet network is connected.

15 May 2014   #1
Matthew Harbuz

Windows 7 Home Premium 64 Bit
 
 
Internet not working yet network is connected.

Hi there, im new to this forum so forgive me if I do anything that im not supposed to.

none of the programs that use internet (steam, spotify, google chrome) work and yet it says i am connected to the network and that i have internet connection.

I have ticked the box that says "obtain DNS server automatically" or something to that extent and it worked... for about 20 seconds, then the internet stopped working again. I looked again and saw that the box i had previously ticked was unticked. Please help.

P.S. could you speak in simple terms, I'm not too good with networking and DNS.

EDIT: there's nothing wrong with my router, all my other devices (iPhone, smart TV, family computer) are working fine and have internet access.


My System SpecsSystem Spec
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15 May 2014   #2
TheCyberMan

Windows 7 Ultimate x64
 
 

Hi from Sevenforums,

Can you provide an ipconfig/all
My System SpecsSystem Spec
15 May 2014   #3
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Matthew Harbuz View Post
~~~
P.S. could you speak in simple terms, I'm not too good with networking and DNS.
See if the info/video in this post helps you to gather the ipconfig info requested by TheCyberMan.

The same info is in step 6 of this sticky post.

Sorry if you already knew how to gather that ipconfig info.


:::back to lurking:::
My System SpecsSystem Spec
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16 May 2014   #4
Matthew Harbuz

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by TheCyberMan View Post
Hi from Sevenforums,

Can you provide an ipconfig/all
Here it is, took a pic of it, thought it wild be quicker, hope you can see it all.

Sorry that it's side ways I don't know why it's done that...


Attached Thumbnails
Internet not working yet network is connected.-image.jpg  
My System SpecsSystem Spec
16 May 2014   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Do all the other things you have that the internet works have Bullgrard as a anti virus?
My System SpecsSystem Spec
16 May 2014   #6
Matthew Harbuz

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Do all the other things you have that the internet works have Bullgrard as a anti virus?
No, the other computer has Norton
My System SpecsSystem Spec
16 May 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I haven't seen Bullguard use often but I have seen that some are having problem with Bullguard when using Windows 7.

You could try uninstalling Bullguard for a test and install MSE.

http://www.bullguard.com/support/pro...bullguard.aspx

Download Microsoft Security Essentials from Official Microsoft Download Center
My System SpecsSystem Spec
16 May 2014   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

I installed Bullguard antivirus (and later Bullguard Internet Security) into a W7 Virtual Machine to see if there was any feature that would change the DNS. I did not see DNS get changed, but please use MSE during troubleshooting (as Layback Bear suggested). Doing so greatly simplifies things. You can go back to Bullguard later (if you wish).


For what it is worth, Bullguard blocked the connection to the server that let's the operating system know that there is an internet connection, but the browser and ping worked.

Internet not working yet network is connected.-bullguard.png


After you get MSE installed, you might want to work thru the steps mentioned here:
Troubleshoot Application Conflicts by Performing a Clean Startup


My System SpecsSystem Spec
16 May 2014   #9
Matthew Harbuz

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I haven't seen Bullguard use often but I have seen that some are having problem with Bullguard when using Windows 7.

You could try uninstalling Bullguard for a test and install MSE.

BullGuard Antivirus 12 Help ? Step-by-step guide to uninstall - BullGuard

Download Microsoft Security Essentials from Official Microsoft Download Center
Well I've had Bullgaurd in this computer for over a year and haven't experienced any problems but I'll try it.
My System SpecsSystem Spec
16 May 2014   #10
Matthew Harbuz

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
I installed Bullguard antivirus (and later Bullguard Internet Security) into a W7 Virtual Machine to see if there was any feature that would change the DNS. I did not see DNS get changed, but please use MSE during troubleshooting (as Layback Bear suggested). Doing so greatly simplifies things. You can go back to Bullguard later (if you wish).


For what it is worth, Bullguard blocked the connection to the server that let's the operating system know that there is an internet connection, but the browser and ping worked.

Attachment 318019


After you get MSE installed, you might want to work thru the steps mentioned here:
Troubleshoot Application Conflicts by Performing a Clean Startup
Well how do I install MSE if I have no internet access?
BTW I uninstalled bullguard and still have no internet access

Should I go ahead and trouble shoot by doing a clean startup?
Should I reinstall Bullgaurd before doing so?
My System SpecsSystem Spec
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 Internet not working yet network is connected.




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