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Windows 7: Can't enable Remote Assistance

21 May 2014   #1
drifking8887

windows 7
 
 
Can't enable Remote Assistance

I can not enable remote desktop
its give me this
how can i over come this ...



My System SpecsSystem Spec
.
21 May 2014   #2
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by drifking8887 View Post
I can not enable remote desktop
its give me this
how can i over come this ...
Which version of Windows 7 are you using? Find out what version of Windows 7 you're running...

Go to Start and type winver in the search window.

If you're running Windows 7 Ultimate or Pro go to Start and type gpedit.msc in the search window. Open the group policy editor and make sure the Computer Configuration/Administrative Templates/System/Remote Assistance/Solicited Remote Assistance group policy is set to either Not configured or Enabled.
Note that if you're part of a domain environment group policies pushed from the servers may override whatever changes you make.

If you're running Windows 7 Home Premium you can configure this in the registry because you cannot use the group policy editor. Go to Start and type cmd in the search window. Right click on cmd.exe and select Run as administrator. At the command prompt type regedit. Navigate to the HKLM\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services path and make sure there is not a DWORD named fAllowToGetHelp. If there is delete it.

(always backup the registry before making any changes)
My System SpecsSystem Spec
21 May 2014   #3
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by drifking8887 View Post
I can not enable remote desktop

its give me this
how can i over come this ...

How can you expect this to work unless you first click where it says Allow connections from computers running any version of Remote Desktop?
My System SpecsSystem Spec
.

21 May 2014   #4
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by drifking8887 View Post
I can not enable remote desktop

its give me this
how can i over come this ...

How can you expect this to work unless you first click where it says Allow connections from computers running any version of Remote Desktop?
That's not the reason it shows dimmed, but it's what would logically appear to be the cause; see screenshot;

Can't enable Remote Assistance-remote-access.jpg


Attached Files
File Type: pdf Remote Access.pdf (118.0 KB, 4 views)
My System SpecsSystem Spec
21 May 2014   #5
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

The fix that I find for this changes the fDenyTSConnections value for the following registry key from 1 to 0 rather than deleting the key > [HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services]

Apparently the value of that key determines if the setting is greyed out or not. I can't imagine how this value could change on it's own.

0 Allows users to connect remotely using Terminal Services / Remote Desktop 1 Disallows users to connect remotely using Terminal Services / Remote Desktop

"Allow users to remotely connect to this computer" Remote Desktop option is grayed out
My System SpecsSystem Spec
22 May 2014   #6
drifking8887

windows 7
 
 

Quote   Quote: Originally Posted by Sir George View Post
Quote   Quote: Originally Posted by drifking8887 View Post
I can not enable remote desktop
its give me this
how can i over come this ...
Which version of Windows 7 are you using? Find out what version of Windows 7 you're running...

Go to Start and type winver in the search window.

If you're running Windows 7 Ultimate or Pro go to Start and type gpedit.msc in the search window. Open the group policy editor and make sure the Computer Configuration/Administrative Templates/System/Remote Assistance/Solicited Remote Assistance group policy is set to either Not configured or Enabled.
Note that if you're part of a domain environment group policies pushed from the servers may override whatever changes you make.

If you're running Windows 7 Home Premium you can configure this in the registry because you cannot use the group policy editor. Go to Start and type cmd in the search window. Right click on cmd.exe and select Run as administrator. At the command prompt type regedit. Navigate to the HKLM\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services path and make sure there is not a DWORD named fAllowToGetHelp. If there is delete it.

(always backup the registry before making any changes)
I tried this but still same
my windows version is windows server 2008 r2
My System SpecsSystem Spec
22 May 2014   #7
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by drifking8887 View Post
Quote   Quote: Originally Posted by Sir George View Post
Quote   Quote: Originally Posted by drifking8887 View Post
I can not enable remote desktop
its give me this
how can i over come this ...
Which version of Windows 7 are you using? Find out what version of Windows 7 you're running...

Go to Start and type winver in the search window.

If you're running Windows 7 Ultimate or Pro go to Start and type gpedit.msc in the search window. Open the group policy editor and make sure the Computer Configuration/Administrative Templates/System/Remote Assistance/Solicited Remote Assistance group policy is set to either Not configured or Enabled.
Note that if you're part of a domain environment group policies pushed from the servers may override whatever changes you make.

If you're running Windows 7 Home Premium you can configure this in the registry because you cannot use the group policy editor. Go to Start and type cmd in the search window. Right click on cmd.exe and select Run as administrator. At the command prompt type regedit. Navigate to the HKLM\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services path and make sure there is not a DWORD named fAllowToGetHelp. If there is delete it.

(always backup the registry before making any changes)
I tried this but still same
my windows version is windows server 2008 r2
This should work for Windows Server 2008;

This is in Group Policy; Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Security. The policy is "Require user authentication for remote connections by using Network Level Authentication."
My System SpecsSystem Spec
22 May 2014   #8
Kari

Microsoft Community Contributor Award Recipient

 

Quote   Quote: Originally Posted by drifking8887 View Post
my windows version is windows server 2008 r2
And you tell it first now? Your system specs show your OS as Windows 7, of course my esteemed fellow geeks have tried to help you in a Windows 7 issue, not knowing that it is not your OS.
  • Remote assistance and Remote desktop are two totally different things; Remote assistance is not needed for remote desktop access. See the tutorial here to allow remote desktop connections: Remote Desktop Connection (RDC) - Network
  • In Windows Server 2008 R2 you need to install Remote Assistance feature from Server Manager, it is not installed by default
  • If the Remote Assistance feature is installed and enabled in Windows Server 2008 R2 and it's still grayed out, you have to check your Group Policies which might prevent Remote Assistance
Kari
My System SpecsSystem Spec
22 May 2014   #9
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

He doesn't even mention it's a Windows server? Really? Wow just wow!

Complete noobish lame.
My System SpecsSystem Spec
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