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Windows 7: Remote Desktop Problem!

01 Jun 2014   #1
friendlyphil

Win 7 Pro 64
 
 
Remote Desktop Problem!

A new computer was connected to the same router my main destop was connected to. I set up remote desktop on the new computer. It worked fine. I then moved that computer across country and set it up for someone. It connected to a router and was on DSL. Now, I cannot connect to it. Both run Win7 Pro 64. The remote desktop worked fine when both were on my router. Now, I cannot connect. The name of the computer has not changed, nor has the permission to connect remotely to it. How can I correct this problem?


My System SpecsSystem Spec
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01 Jun 2014   #2
LMiller7

Windows 7 Pro 64 bit
 
 

Do the 2 computers have basic network connectivity? That always comes first.
My System SpecsSystem Spec
01 Jun 2014   #3
friendlyphil

Win 7 Pro 64
 
 

Yes. They are both on home networks.
My System SpecsSystem Spec
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01 Jun 2014   #4
Kari

Microsoft Community Contributor Award Recipient

 

Remote Desktop over Internet is not as easy and straight forward as when both computers are connected to same router. Please see this tutorial (Option Two steps 7 & 8): Remote Desktop Connection (RDC) - Network

This Microsoft article contains further information: Allow Remote Desktop connections from outside your home network

Kari
My System SpecsSystem Spec
01 Jun 2014   #5
friendlyphil

Win 7 Pro 64
 
 

I will try those things. I did not configure the ports on either computer. Now the one is 800 miles away and used by someone even less capable than I. This will be a struggle. Thank you for your help.
My System SpecsSystem Spec
01 Jun 2014   #6
Kari

Microsoft Community Contributor Award Recipient

 

You could try TeamViewer, it is an excellent remote access tool, free for private use: TeamViewer - Free Remote Control, Remote Access & Online Meetings

See this thread, too: TeamViewer
My System SpecsSystem Spec
01 Jun 2014   #7
friendlyphil

Win 7 Pro 64
 
 

Thank you. I'll try it.
My System SpecsSystem Spec
03 Jun 2014   #8
friendlyphil

Win 7 Pro 64
 
 

Team viewer works very well. Thanks for the tip. Problem solved. Thanks everyone!
My System SpecsSystem Spec
03 Jun 2014   #9
Kari

Microsoft Community Contributor Award Recipient

 

You are welcome .
My System SpecsSystem Spec
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 Remote Desktop Problem!




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