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Windows 7: Laptop wont connect to wifi

04 Jun 2014   #1
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 
Laptop wont connect to wifi

Hello my friend has a laptop that will not connect or show any wireless networks. The wireless Icon in the toolbar just has an red x over it. He says he has tried to re install drivers from the manufacturer website but it did not help. I am not sure if he needs to uninstall the ones he has on his laptop at the moment before installing the newer ones or not cause I am sure he did not uninstall them the first time he tried to install new drivers. We attempted to trouble shoot with the windows internal troubleshooting tool for networks but was greeted with the message in the link below. What else should he try.




My System SpecsSystem Spec
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04 Jun 2014   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Is the adapter turned on from the keyboard? does it connect using Ethernet?
Post snip of Device Manager with Network Adapters expanded.
Also a snip of Control Panel\Network and Internet\Network Connections.

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My System SpecsSystem Spec
05 Jun 2014   #3
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Is the adapter turned on from the keyboard? does it connect using Ethernet?
Post snip of Device Manager with Network Adapters expanded.
Also a snip of Control Panel\Network and Internet\Network Connections.

This is the preferred, best way to upload an image or a file to a post.

Screenshots and Files - Upload and Post in Seven Forums

Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.


You may also upload a photo or image you already have on your PC, as you would a file, without using the Snipping tool.

ok ill get him to send me pictures of that tomorrow
My System SpecsSystem Spec
.

05 Jun 2014   #4
JBmorris

Windows Vista Business 32bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Is the adapter turned on from the keyboard? does it connect using Ethernet?
Post snip of Device Manager with Network Adapters expanded.
Also a snip of Control Panel\Network and Internet\Network Connections.

This is the preferred, best way to upload an image or a file to a post.

Screenshots and Files - Upload and Post in Seven Forums

Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.


You may also upload a photo or image you already have on your PC, as you would a file, without using the Snipping tool.
As he said, has your computer died? that also cause the laptop to turn on with the wireless off. Happens to me. just in case you did not know how, you press and hold the Fn button on your keyboard then press a button on the top of your computer (E.g F11) with a mini tower with waves next to it. i think that is how the sign looks like on your laptop.
My System SpecsSystem Spec
06 Jun 2014   #5
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by JBmorris View Post
Quote   Quote: Originally Posted by Britton30 View Post
Is the adapter turned on from the keyboard? does it connect using Ethernet?
Post snip of Device Manager with Network Adapters expanded.
Also a snip of Control Panel\Network and Internet\Network Connections.

This is the preferred, best way to upload an image or a file to a post.

Screenshots and Files - Upload and Post in Seven Forums

Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.


You may also upload a photo or image you already have on your PC, as you would a file, without using the Snipping tool.
As he said, has your computer died? that also cause the laptop to turn on with the wireless off. Happens to me. just in case you did not know how, you press and hold the Fn button on your keyboard then press a button on the top of your computer (E.g F11) with a mini tower with waves next to it. i think that is how the sign looks like on your laptop.
I dont think my friends computer has died on him I will have to ask and here are the pictures you requested. he has attempted to turn on and off the wireless using the wireless button on his laptop that looks like an antenna.


Attached Thumbnails
Laptop wont connect to wifi-unnamed-2-.jpg   Laptop wont connect to wifi-unnamed-1-.jpg  
My System SpecsSystem Spec
06 Jun 2014   #6
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

First of all, let me say I didn't ask if the PC was dead, the other poster said that.

All looks fine from the snips. Is this machine in range of a WiFi source?

He could connect via Ethernet cable and uninstall the Qualcomm Wireless adapter including its drivers, then run Windows Update manually to reinstall them.
My System SpecsSystem Spec
06 Jun 2014   #7
margrave

Size 12
 
 

The troubleshooter in the screenshot says "Wireless capability is turned off" ... not fixed.

So ... is your wireless card disabled? Some laptops have a slide switch to turn the wireless card on and off. Others do it with a Fn key combination. Check that first.
My System SpecsSystem Spec
07 Jun 2014   #8
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by margrave View Post
The troubleshooter in the screenshot says "Wireless capability is turned off" ... not fixed.

So ... is your wireless card disabled? Some laptops have a slide switch to turn the wireless card on and off. Others do it with a Fn key combination. Check that first.
he said his other machine had a switch and this one did not so he has attempted to turn it on and off by using the button on the laptop keyboard. ill try your suggestions and get back with you
My System SpecsSystem Spec
07 Jun 2014   #9
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
First of all, let me say I didn't ask if the PC was dead, the other poster said that.

All looks fine from the snips. Is this machine in range of a WiFi source?

He could connect via Ethernet cable and uninstall the Qualcomm Wireless adapter including its drivers, then run Windows Update manually to reinstall them.

He is in range of the wifi source we uninstalled the drivers and attempted to reinstal the drivers before he rebooted using windows update. Their was no drivers available. We then thought if we rebooted then we would get a different result assuming that the driver installation would be finalized after the reboot. We noticed that in the network adapters tab in the device manager. The driver we uninstalled had installed automatically. then attempted to update the drivers via windows update again. Windows update said it we up to date. When we attempt to use the troubleshooting tool within windows to diagnose the problem. The laptop goes into airplane mode and windows tells us that the wifi is off.
My System SpecsSystem Spec
07 Jun 2014   #10
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

IT is difficult to remotely help someone with a PC, more so when the other person also is trying it remotely. It would seem to me there's some kind of hardware issue now. It could be as simple as a bad or sticking key or something else inside.
My System SpecsSystem Spec
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