New
#1
ISP cause my modem to become faulty?
Hi,
My isp is telecom and i have a netcomm router.
on a random day internet suddenly stopped working and i checked with my isp that they are having issues. Dont know what exactly. when the services status was back up and running my internet still didnt work. i had the dsl light on but internet light wasnt coming on.
i rang telcom and they said that sometimes my settings could reset or something and i did a hard reset and configured back to normal but it still wouldnt work.
telecom advised me to contact netcomm and try to configure the settings but they said its either the phone line or i need a new modem.
the thing is telecom said their phone line is perfectly fine and said its the problem with the modem which i think is true.
my question is can the modem randomly become fauly all of a sudden and stop working? Who is at fault here? Can telecom's faulty server or something cause my modem to become unusable?