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Windows 7: Showing a connection to the internet but unable to browse

17 Jun 2014   #11
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Quote   Quote: Originally Posted by curtis0722 View Post
Just ran the IPreset file, still same indications. I am going to talk to my landlord to see if I can get the router restarted.
Just out of curiosity, are you able to open a command prompt and input the following and then press enter:

Code:
ping www.google.com
After that can you then input the following and let it complete:

Code:
ping 173.194.34.177

After completion can you upload the results here. It will help to rule out any potential DNS errors.

Josh


My System SpecsSystem Spec
.
17 Jun 2014   #12
curtis0722

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Shadowjk View Post
Quote   Quote: Originally Posted by curtis0722 View Post
Just ran the IPreset file, still same indications. I am going to talk to my landlord to see if I can get the router restarted.
Just out of curiosity, are you able to open a command prompt and input the following and then press enter:

Code:
ping www.google.com
After that can you then input the following and let it complete:

Code:
ping 173.194.34.177

After completion can you upload the results here. It will help to rule out any potential DNS errors.

Josh
I was able to ping both the ip address as well as Google . one weird thing I have noticed is I am unable to ping www . microsoft . com but any other website will work. Not sure what that means if anything :/ . also my landlord won't be in until tomorrow morning so won't be able to reset router until then.
My System SpecsSystem Spec
17 Jun 2014   #13
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Microsoft blocks pings and is normal

Showing a connection to the internet but unable to browse-untitled.png

Are you able to run the following in an elevated command prompt and show the results:

Code:
netstat -a
This will help us see if you are able to form a full TCP session and help us isolate it to an application issue or a potential issue with your NIC.

If you are able to test connectivity on a separate network, maybe a friend or family's then this will further help out troubleshooting.

Josh


My System SpecsSystem Spec
.

17 Jun 2014   #14
curtis0722

Windows 7 Ultimate x64
 
 

here are the results from the netstat command. Unfortunately I can't test connectivity on another network right now, its pretty late.


Attached Thumbnails
Showing a connection to the internet but unable to browse-netstat.jpg  
My System SpecsSystem Spec
17 Jun 2014   #15
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

All I see from this is one connection attempting to be made to 88.201.37.201. Further details - 88.201.37.201 IP Address Whois | DomainTools.com

The connection isn't fully established and would align with your symptoms. Until the test on another network we won't be able to fully rule out if it is your machine or the associated router.

For the time being can you test connectivity in safe mode with networking.

To do so please follow this tutorial (OPTION ONE ONLY) - Safe Mode

Note   Note
Please replace all references of Safe Mode with Safe Mode with Networking.


Josh
My System SpecsSystem Spec
17 Jun 2014   #16
curtis0722

Windows 7 Ultimate x64
 
 

Well im not sure if this is a good thing but I am typing this message from the computer I have been having issues with. Problem is im in safe mode w/networking. Is there anything you want me to do before I restart normal?
My System SpecsSystem Spec
17 Jun 2014   #17
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Quote   Quote: Originally Posted by curtis0722 View Post
Well im not sure if this is a good thing but I am typing this message from the computer I have been having issues with. Problem is im in safe mode w/networking. Is there anything you want me to do before I restart normal?
Boot back into normal mode and then go through and follow the steps laid out in this tutorial. The likely cause of this could be malware or a third party application. Please be patient and once you have determined what application is causing the connection failure we can act accordingly.

Troubleshoot Application Conflicts by Performing a Clean Startup

Chances are you won't need to test on a different network now.

Josh
My System SpecsSystem Spec
17 Jun 2014   #18
curtis0722

Windows 7 Ultimate x64
 
 

Well, i'm now posting this from the computer that originally had issues and I am now able to web browse without being in safe mode. Im not sure what fixed it but it now works! Thanks for all of your help... wish there would have been a more clear fix action but hey im not complaining. Thanks again!!!!!!!!
My System SpecsSystem Spec
18 Jun 2014   #19
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Starting in safe mode doesn't fix anything, it only proves that something that is starting with Windows is preventing the machine from accessing the internet. You had a valid IP so this was always the case.

It didn't fix itself and it's very likely that the IPReset file you ran earlier is what fixed the problem.

Multiple restarts probably had an effect after running the IPReset file and I've seen nothing else here that would explain why the problem just magically fixed itself. Normally you would need to remove the offending software that was blocking the connection but I never got that far.

That IPReset file has fixed more machines than I can count. Feel free to mark as solved.
My System SpecsSystem Spec
19 Jun 2014   #20
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

I thought the same but couldn't be bothered to post
My System SpecsSystem Spec
Reply

 Showing a connection to the internet but unable to browse




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