Have you restarted the machine?
C:\Windows\system32>netsh winsock reset all
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.
How is the network behaving after the changes and restart?
[QUOTE=jonnyhillow;2822596]Ok i just ran the command prompt as Administrator
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : c-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 40-25-C2-65-23-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 40-25-C2-65-23-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter C:
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
Physical Address. . . . . . . . . : 14-DA-E9-CB-A4-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8d20:a88e:c0fb:4e0e%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.50.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, July 07, 2014 12:32:52 AM
Lease Expires . . . . . . . . . . : Tuesday, July 08, 2014 12:32:53 AM
Default Gateway . . . . . . . . . : 192.168.50.1
DHCP Server . . . . . . . . . . . : 192.168.50.1
DHCPv6 IAID . . . . . . . . . . . : 320133865
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-04-E8-A6-40-25-C2-65-23-B8
DNS Servers . . . . . . . . . . . : 192.168.50.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
Physical Address. . . . . . . . . : 64-D4-DA-60-33-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 6150
Physical Address. . . . . . . . . : 40-25-C2-65-23-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{BFEBB8FA-9EA8-47A8-B7A6-623265DA4B8D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3870:385a:3f57:cdf5(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3870:385a:3f57:cdf5%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{D1B40672-96A4-4F6B-AF8D-87BA51D89674}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{3469B98D-1D73-4DE9-9BEA-D0F76BDFF728}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{D7CC4C0D-3EA4-446A-AE03-68DA50547661}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.Home:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>ipconfig /release
Windows IP Configuration
No operation can be performed on Wireless Network Connection 3 while it has its
media disconnected.
No operation can be performed on Wireless Network Connection 2 while it has its
media disconnected.
No operation can be performed on Local Area Connection while it has its media di
sconnected.
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter C:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::8d20:a88e:c0fb:4e0e%16
Default Gateway . . . . . . . . . :
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{BFEBB8FA-9EA8-47A8-B7A6-623265DA4B8D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{D1B40672-96A4-4F6B-AF8D-87BA51D89674}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{3469B98D-1D73-4DE9-9BEA-D0F76BDFF728}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{D7CC4C0D-3EA4-446A-AE03-68DA50547661}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.Home:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\Windows\system32>ipconfig /renew
Windows IP Configuration
No operation can be performed on Wireless Network Connection 3 while it has its
media disconnected.
No operation can be performed on Wireless Network Connection 2 while it has its
media disconnected.
No operation can be performed on Local Area Connection while it has its media di
sconnected.
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter C:
Connection-specific DNS Suffix . : Home
Link-local IPv6 Address . . . . . : fe80::8d20:a88e:c0fb:4e0e%16
IPv4 Address. . . . . . . . . . . : 192.168.50.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.50.1
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{BFEBB8FA-9EA8-47A8-B7A6-623265DA4B8D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:411:777:3f57:cdf5
Link-local IPv6 Address . . . . . : fe80::411:777:3f57:cdf5%13
Default Gateway . . . . . . . . . : ::
Tunnel adapter isatap.{D1B40672-96A4-4F6B-AF8D-87BA51D89674}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{3469B98D-1D73-4DE9-9BEA-D0F76BDFF728}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{D7CC4C0D-3EA4-446A-AE03-68DA50547661}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.Home:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
C:\Windows\system32>ipconfig /flushdns
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Windows\system32>netsh winsock reset all
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.
C:\Windows\system32>netsh int ip reset all
Reseting Global, OK!
Reseting Interface, OK!
Restart the computer to complete this action.
Yes i restarted but still the same issues persist , i get computer is unable to find IP address and a nonnection error.
Here's the error details
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>75</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2014-07-07T17:29:58.674655800Z" />
<EventRecordID>260</EventRecordID>
<Correlation />
<Execution ProcessID="1012" ThreadID="2168" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>c-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">4025C26523B9</Data>
<Data Name="StatusCode">121</Data>
</EventData>
</Event>
I'm not sure that the Pseudo-interface error is related or important. More research is required.
I'll post what I find.
I asked before if this is constant or intermediate - in other word can you connect at all?
I'm not sure if I asked this before, but please add your SF Systems Specs by following this tutorial: System Info - See Your System Specs
Log on to Sevenforums (SF) and let the tool fill in you System specs on your SF profile.
- In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field.
- Specify Custom Build as the manufacturer if it is not an OEM machine.
- The tool does not fill in this information but it is very important if someone has to research drivers or hardware for your machine.
Full instructions are in the tutorial. It's a simple process and it makes that information readily available on your posts. You don't have to retype the information in any thread.
Click here to view your system specs on SevenForums.
Click on My System Specs in the lower left of any post by any member to see what is presented about their machine.
Try powering down your network equipment - wait 15 minutes, then power up the router (if you have one) then the cable modem.
Please describe the network in basic terms
PC -> Cable modem -> Internet
PC -> Router -> Cable modem -> Internet
and identify the equipment and ISP
Cable modems usually have a sticker on the side or bottom.
Thanks
It's not working for me , I will keep trying . Yeah , i tried it in IE and without and it's only posting half the specs on the sheet . I am clicking the set info box in the upper left corner but it's not doing anything.
It looks as though your SF profile was updated. I don't think all of the fields get populated.
Other members, including myself, have manually entered other information - maybe that's what is confusing you.
Your good to go of the System Specs for now, if a member needs other information they will ask for it, thanks.
Post #14 had a few other things in it. Please address those
- I asked before if this is constant or intermediate - in other word can you connect at all?
- might sound like a silly question since you are posting, but many members have more than one device that allows them to troubleshoot one machine and communicate on another.- Try powering down your network equipment - wait 15 minutes, then power up the router (if you have one) then the cable modem.
Please describe the network in basic terms
PC -> Cable modem -> Internet
PC -> Router -> Cable modem -> Internet
and identify the equipment and ISP
Cable modems usually have a sticker on the side or bottom.
Keep the thread updated as you go through the troubleshooting steps.
Thanks
Bill
.
I only have a modem and it plugs straight into the laptop computer, the modem is called (smart RG) model #SR350N powered by clear access .
IP is ATMC .net
I unplugged and let it sit for a half hour and plugged it back in , I also reset it multiple times to no avail.
Thanks, I'm looking at ATMC now.
I'll look at the cable modem next (you threw me off for a moment - I thought you were on dial-up... you're not are you?)
I'll tell you though.... ATMC website is taking a long time to load, so the issue might be with them, not on your side of the network.
Have you contacted ATMC Internet Support?
http://www.atmc.net/sup/support-internet.aspx
or
http://www.atmc.net/sup/support-contactcs.aspx
Yes? What did they say?
I haven't gotten very far, so I'll just ask this question and then continue digging.
Did you set the smartRG to have this address?
192.168.50.1
That might be the default for this cable modem, but most use
192.168.0.1,
192.168.1.0, or
192.168.1.1
If you're not sure, don't sweat it. I'll probably find that information in the smartRG manual.
Try these as a simple tests:
- Open a Command Prompt window (std is fine) and type:
ping 127.0.0.1Post the results
ping 192.168.50.1
ping Google.com
- connect the Ethernet cable to a different port on the smartRG
- try a different Ethernet cable
I'm still digging.
Quote