Should i check box for enabled for network address?

Slartybart · 08 Jul 2014

Please follow the instructions in OPTION TWO of SFC /SCANNOW Command - System File Checker

Attach the entire CBS.log to a post.

Thanks

Slartybart · 08 Jul 2014

Press After all of the above, collect a bit more information and post the resulting output

Download Farbar MiniToolBox

Press the Save button (default location is Downloads)
Press the Open folder (middle) button
Launch MiniToolBox
Configure the following
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.
Press Go

Thanks,

Bill
.

Slartybart · 08 Jul 2014

I'm a it perplexed that resetting (power cycle) the devices didn't help.
It's possible that you need to change some of the defaults. The smartRG 350n has some features that I'm not entirely familiar with and the manual makes references to some values that aren't clear.

That being said, this stuff is quite basic once you've done it a few times. It's really just making sure all of the settings and addresses match on both sides.

You've posted the PC side - but the smartRG configuration is not available for me to compare.

I did answer one question - 192.168.1.1 is the default gateway, the network on your PC is configured to use
192.168.50.1 - this might be intentional on your part - is it?

If you could post some screen shots of the SmartRG (SRG) configuration (grab what they show in the manual), that would be helpful.
SmartRG 350n manual (PDF)

If ATMC provided the cable modem, it will probably be faster to give them a call and go through the router and PC configurations. Real-time support is always preferred to post, test, feedback, wait, post, test, feedback, wait.... inherent with a forum. Phone or chat gives both sides an opportunity to amplify or clarify and see the results right away.

If you do call ATMC, let me know that you are going that route (I'll stop posting until you get finished with them).
After working through the configuration with ATMC, you should have everything setup according to the ISP requirements.

jonnyhillow · 09 Jul 2014

Here's the info from Mini toolbox , as to your question about is it intentional , no it's not , i don't know why they don't match . Tech support went over it with me and couldn't figure it out either , they gave me a replacement modem today but still the same issue persists.

I run sfc/scannow and checkdsk almost on a daily basis to make sure i have no corrupt files and it always comes back with "no problems found "and " no integrity violations found " messages.

MiniToolBox by Farbar Version: 06-07-2014
Ran by c (administrator) on 09-07-2014 at 18:10:52
Running from "C:\Users\c\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection 2 (Connected)
Intel(R) Centrino(R) Wireless-N 6150 = Wireless Network Connection (Media disconnected)
Intel(R) Centrino(R) WiMAX 6150 = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : c-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 14-DA-E9-CB-A4-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.50.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 09, 2014 5:59:10 PM
Lease Expires . . . . . . . . . . : Thursday, July 10, 2014 5:59:10 PM
Default Gateway . . . . . . . . . : 192.168.50.1
DHCP Server . . . . . . . . . . . : 192.168.50.1
DNS Servers . . . . . . . . . . . : 192.168.50.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 40-25-C2-65-23-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 40-25-C2-65-23-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
Physical Address. . . . . . . . . : 64-D4-DA-60-33-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 6150
Physical Address. . . . . . . . . : 40-25-C2-65-23-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3469B98D-1D73-4DE9-9BEA-D0F76BDFF728}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:18a0:37c1:3f57:cdf5(Preferred)
Link-local IPv6 Address . . . . . : fe80::18a0:37c1:3f57:cdf5%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{0F708068-9269-492E-85A2-568985C7BD48}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EC76C55A-5E4A-4A53-9E12-6816CE82D3E9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D1B40672-96A4-4F6B-AF8D-87BA51D89674}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: ControlPanel.Home
Address: 192.168.50.1

Name: google.com
Addresses: 2607:f8b0:4004:809::1007
173.194.121.40
173.194.121.46
173.194.121.41
173.194.121.36
173.194.121.39
173.194.121.34
173.194.121.33
173.194.121.38
173.194.121.32
173.194.121.37
173.194.121.35

Pinging google.com [173.194.121.40] with 32 bytes of data:
Reply from 173.194.121.40: bytes=32 time=57ms TTL=52
Reply from 173.194.121.40: bytes=32 time=60ms TTL=52

Ping statistics for 173.194.121.40:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 60ms, Average = 58ms
Server: ControlPanel.Home
Address: 192.168.50.1

Name: yahoo.com
Addresses: 98.138.253.109
206.190.36.45
98.139.183.24

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=108ms TTL=48
Reply from 98.138.253.109: bytes=32 time=111ms TTL=48

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 108ms, Maximum = 111ms, Average = 109ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...14 da e9 cb a4 38 ......Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
14...40 25 c2 65 23 b9 ......Microsoft Virtual WiFi Miniport Adapter #2
13...40 25 c2 65 23 b9 ......Microsoft Virtual WiFi Miniport Adapter
12...64 d4 da 60 33 19 ......Intel(R) Centrino(R) WiMAX 6150
11...40 25 c2 65 23 b8 ......Intel(R) Centrino(R) Wireless-N 6150
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.50.1 192.168.50.10 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.50.0 255.255.255.0 On-link 192.168.50.10 276
192.168.50.10 255.255.255.255 On-link 192.168.50.10 276
192.168.50.255 255.255.255.255 On-link 192.168.50.10 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.50.10 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.50.10 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 58 ::/0 On-link
1 306 ::1/128 On-link
15 58 2001::/32 On-link
15 306 2001:0:9d38:6ab8:18a0:37c1:3f57:cdf5/128
On-link
15 306 fe80::/64 On-link
15 306 fe80::18a0:37c1:3f57:cdf5/128
On-link
1 306 ff00::/8 On-link
15 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.14.8.0 - Asmedia Technology)
Atheros Driver Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Atheros)
Canon MP280 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP280_series) (Version: - )
Intel PROSet Wireless (Version: - ) Hidden
Intel PROSet Wireless (x32 Version: - ) Hidden
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel(R) PROSet/Wireless WiFi Software (HKLM\...\{3C41721F-AF0F-4086-AA1C-4C7F29076228}) (Version: 14.01.1000 - Intel Corporation)
Intel® PROSet/Wireless WiMAX Software (HKLM\...\{5C1DA3D9-F590-4317-A4FB-274F658E504B}) (Version: 6.05.0000 - Intel Corporation)
Kaspersky Anti-Virus (HKLM-x32\...\InstallWIX_{653C1B5A-3287-47B1-8613-0745D4E771C4}) (Version: 15.0.0.463 - Kaspersky Lab)
Kaspersky Anti-Virus (x32 Version: 15.0.0.463 - Kaspersky Lab) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Opera Stable 22.0.1471.70 (HKLM-x32\...\Opera 22.0.1471.70) (Version: 22.0.1471.70 - Opera Software ASA)
Sandboxie 4.12 (64-bit) (HKLM\...\Sandboxie) (Version: 4.12 - Sandboxie Holdings, LLC)
Secunia PSI (3.0.0.9016) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
SpywareBlaster 5.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.0.0 - BrightFort LLC)
Windows Driver Package - Intel (NETwLv64) net (10/07/2010 13.4.0.139) (HKLM\...\EA1C8ECD4E416637C38F0079F98C8C7B0A112265) (Version: 10/07/2010 13.4.0.139 - Intel)
Windows Driver Package - Intel (NETwNs64) net (05/01/2011 14.1.1.3) (HKLM\...\F850DB4D89457E2F8F9611D0D5FCF7BECE8B1833) (Version: 05/01/2011 14.1.1.3 - Intel)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 6049.14 MB
Available physical RAM: 4044.71 MB
Total Pagefile: 12096.45 MB
Available Pagefile: 9843.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.8 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:596.07 GB) (Free:568.71 GB) NTFS

========================= Users: ========================================

User accounts for \\C-PC

Administrator c Guest
mike

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

09-07-2014 21:38:55 Windows Update

**** End of log ****

Slartybart · 09 Jul 2014

I'll sort through the MiniToolBar output in the morning, just got in from dinner.

I'm leaning towards eliminating the current Ethernet configuration and creating a new profile.

edit: You can stop doing this:
I run sfc/scannow and checkdsk almost on a daily basis ...

I would like to see the smartRG side of things - if there's a way to dump the configuration to a text file, great - otherwise please provide screen shots.

Bill
.

Slartybart · 10 Jul 2014

Before tackling the 192.168.50.1 "issue" (I'll need the SmartRG configuration to compare), I'd like to "resolve" the
Ethernet adapter Local Area Connection 2 profile.

Try this:
Open Network and Sharing
Press the Network icon (park bench, house, or workplace)
> that should open the Set Network Properties dialogue
Press Merge or Delete Network Locatioons on the toolbar
You should see a list of stored network connections

Post a screen shot of the window
See: Screenshots and Files - Upload and Post in Seven Forums

The idea is to only have one profile for the Local Area network.

Preparation for the next steps
Download the Atheros Ethernet WIN_AR813X_AR815X_Windows WHQL Driver V2.1.0.21

Should i check box for enabled for network address?-capture.png

do NOT install the driver until you post the SmartRG information and members have a chance to review and comment on the settings. ATMC has blessed the configuration and provided a new router so I don't want to muck around without knowing what both sides of the cable are.

Please follow this tutorial to provide the current operating environment of your machine.
Speccy - Publish Snapshot of your System Specs

I think I asked this before - How often does this error message happen - where do you see the message
Other questions:
Do you get dropped
is the connection slow

You are able to connect to the Internet, so I'm not sure there is an issue, but you can continue trying to resolve the
It's always the your computer is unable to find it's ip address error
network address lease was denied by the server

Don't make any changes at this point - that only makes trouble shooting more difficult.

Thanks

jonnyhillow · 10 Jul 2014

Here's a pic of the networks in network and sharing center.

I don't see that specific driver in the list, all i see is this one which closely matches the one you display but without the V2.1.0.21

WIN_AR81FamilyWinSetup-1.0.0.49_WHQL

Never mind , i found the right driver.

Should i delete all the profiles except for local area connection 2? Regarding the RG350N , i have no idea what it's configurations are , there is nowhere on my computer where it's listed.

Slartybart · 11 Jul 2014

jonnyhillow said:

....
Should i delete all the profiles except for local area connection 2?

Regarding the RG350N , i have no idea what it's configurations are , there is nowhere on my computer where it's listed.

Yes, delete all but Local Area Connection 2.
Then rename Local Area Connection 2 to ATMC Atheros Ethernet
this is just housekeeping

The configuration for the SmartRG is on the cable modem, see the manual on how to administer.
Post# 23 has the link for the manual. I didn't read all of the way through, see if there is a way to dump or save the configuration

I'm a little confused - you identified one driver, but then said you found the right driver.
Please tell me exactly what driver you found and if you downloaded it.

jonnyhillow · 13 Jul 2014

I was away from computer for a few days , apologize for not advising you of this . A little confused over what configuration means , is just one ethernet adapter plugged into the lan 4 port , there are three empty lan ports , i have no router .

It's as basic as you can get , the driver i downloaded is this one (WIN_AR813X_AR815X_Windows WHQL Driver V2.1.0.21) i did not install it .

You have a very good point about as long as i can connect whats the problem , maybe event log errors are no big deal .

I am in admin account and surprisingly i cannot delete the extra adapters , it has a delete option but for some reason it's translucent (greyed out) and won't let me delete them.

Thanks again

Slartybart · 13 Jul 2014

No problem about being away.

I'll try to explain it differently.
Your PC is connected to the SmartRG Cable Modem via an Ethernet cable.
One end of the cable plugs into your PC Ehternet port.
The other end plugs into one of the four ports on the SmartRG Cable Modem.

You've provided configuration for the PC side of the cable (we might do that again in case the ATMC tech asked you to make changes)

Since you got a new SmartRG (I'm assuming that's what ATMC provided), I need to see how that device is configured. Then I can match things up to the PC.

This will be interesting... To access the SmartRG device, use your browser and type 192.168.50.1 into the address bar.
Why interesting? The subnet .50 might not get you to the SmartRG device, but try it - you can then try the default address as documented in the manual. (see post# 23)

Don't change anything on the SmartRG - just look (always cancel if you're not sure)

I'll read more of the manual to try and find a config save or dump to text file option - most have something like that.

This troubleshooting could take some time. Part of it is the nature of the forum (you post, I answer, you ask a question on my post, I answer....). Part of it is simple communication - I think we're on the same page as far as your network goes, but we see or discuss things differently - not uncommon.

I'll leave it up to you if you want to pursue the log error. I don't think it's an issue as long as the Internet can be reached, the connection is not dropped, and the throughput is acceptable.

To be honest, I've wrestled with the pseudo-adapter (really just services) issues on my own machine and they always cause me headaches trying to fix them. Usually there was nothing to fix in the first place, the 'extra' adapters and or log messages just bugged me.

Your call on going forward with troubleshooting.

Bill
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