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Windows 7: Wife cannot access weebly.com

05 Jul 2014   #1
bobland

Windows 7 Professional SP1 64 bit Retail
 
 
Wife cannot access weebly.com

She has a custom site there and has maintained it for the past 6 months. Suddenly, it takes over 60 seconds just to get into the site. Once there, she cannot upload content. On my computer, I can access the site within 1 second. Her computer is newer and faster than mine.

We thought it might be a cable problem so we swapped out cables. Other sites ran noticeable faster but not weebly. We tried Firefox, Google and IE. Same problem with all.

Any suggestions or tips would be greatly appreciated.


My System SpecsSystem Spec
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05 Jul 2014   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Possible reason

Quote   Quote: Originally Posted by bobland View Post
She has a custom site there and has maintained it for the past 6 months. Suddenly, it takes over 60 seconds just to get into the site. Once there, she cannot upload content. On my computer, I can access the site within 1 second. Her computer is newer and faster than mine.

We thought it might be a cable problem so we swapped out cables. Other sites ran noticeable faster but not weebly. We tried Firefox, Google and IE. Same problem with all.

Any suggestions or tips would be greatly appreciated.
I had the same problem and the reason that I couldn't upload files or use the site editor was down to a blocked domain in my hosts file. A problem with the hosts file would affect all installed browsers. I'm not saying that it's definitely the problem but if you are using a modified hosts file try backing it up and using the default hosts file instead.

If you're not using a modified hosts file it seems that Flash Player could be the culprit as you need three different versions for the browsers that you've got installed.

Just as a quick test try launching Chrome and disabling it's Flash Plugin as per the instuctions here:

https://support.google.com/chrome/answer/108086?hl=en

Exit Chrome and try FF or IE. If there's no improvement it might be worth going through the correct procedure to remove flash player completely then reinstall it.
My System SpecsSystem Spec
05 Jul 2014   #3
bobland

Windows 7 Professional SP1 64 bit Retail
 
 

Since I know nothing about the hosts file, I removed Flash and reinstalled it. I was asked to install Flash Runtime which I also did. It made the load faster but still could not do anything on the site. Can you advise me on the hosts file?

Thanks,
Burt
My System SpecsSystem Spec
.

06 Jul 2014   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Hosts File

Unless you have personally modified the hosts file or installed software that will modify it - it's unlikely to be the problem. However you can check it like this:

Open an Explorer window and copy and paste the following into the address bar:

%systemroot% \system32\drivers\etc

Then press Enter. In the folder that opens you should see a file named HOSTS. Right click the file and choose "Edit" and inspect the contents. It should look like this:

Code:
# Copyright (c) 1993-2009 Microsoft Corp.
 #
 # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
 #
 # This file contains the mappings of IP addresses to host names. Each
 # entry should be kept on an individual line. The IP address should
 # be placed in the first column followed by the corresponding host name.
 # The IP address and the host name should be separated by at least one
 # space.
 #
 # Additionally, comments (such as these) may be inserted on individual
 # lines or following the machine name denoted by a '#' symbol.
 #
 # For example:
 #
 #      102.54.94.97     rhino.acme.com          # source server
 #       38.25.63.10     x.acme.com              # x client host
 # localhost name resolution is handle within DNS itself.
 #       127.0.0.1       localhost
 #       ::1             localhost
If that's the case just close the file without saving it. If you see any additional lines beginning with 127.0.0.1 and that contain the text cdn2.editmysite.com or editmysite.com or anything else relating to Weebly then it could be a problem.
My System SpecsSystem Spec
06 Jul 2014   #5
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Flash Player

Did you use Adobe's removal tool to uninstall flash player? If you used Control Panel to uninstall - it doesn't actually fully remove it or all remnants of old versions that could be buggy.

Here's a link to the removal tool: Uninstall Flash Player | Windows

Following all of the steps listed 1-4 (don't skip anything in step 3 and make sure that you reboot) should allow you to clean install flash player and thus rule it out as a possible cause.
My System SpecsSystem Spec
06 Jul 2014   #6
bobland

Windows 7 Professional SP1 64 bit Retail
 
 

Followed the instructions for both uninstalling and hosts file. On top of that we discovered a kink in one of the cables and replaced it. In the end, the new cable gave a faster overall response but no change for weebly at all. This is maddening because it all works fine on my computer, the one closest the modem.
My System SpecsSystem Spec
06 Jul 2014   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Weebly site editor/ file upload

Okay so that rules out problems that I know about and have experienced myself in the past. Is it correct to say that the problem occurs only on Weebly? For example is it possible to upload/ attach files to Seven Forums using your wife's machine?

After you removed flash player and rebooted - did you clean install flash player for both browsers (other than Chrome which has it's own version built in?)

Suggest visiting this page using Firefox just to check that plugins are up to date.:

https://www.mozilla.org/en-US/plugincheck/

Also have a check here:

https://www.macromedia.com/support/d...manager07.html

and here:

https://www.macromedia.com/support/d...manager03.html

I just logged into Weebly using Opera12 browser and it's very slow to the point of being unusable. Also the site editor's ip address in on the Malcode database and is blocked by Peerblock (software that's installed on my machine) so the next question is does your wife's machine have a different setup in terms of security software?

Wife cannot access weebly.com-weebly-1.jpg

Wife cannot access weebly.com-weebly-2.jpg


In the meantime I'll retest Weebly using IE 11 and post again if it works okay.


My System SpecsSystem Spec
06 Jul 2014   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Weebly tested using IE (sort of)

Hi again,

Using IE Weebly website loaded fast and login was smooth. However file uploading will not work unless Flash Player for IE is installed:

Wife cannot access weebly.com-weebly-internet-explorer.jpg

As I rarely use IE11 I don't particularly wish to install the missing plugin but I believe it would work if installed!

You have a problem with IE, Firefox and Chrome so it doesn't appear to be a browser specific issue.

You could try this anyway:

Start> Control Panel> Internet Options> Advanced.

Then "Restore Advanced Settings" - click OK and reboot.

Wife cannot access weebly.com-internet-options.jpg

For testing purposes I tried using the Weebly site editor via Cyberfox (That's another version of Firefox) and see the following:

Wife cannot access weebly.com-weebly-cyberfox.jpg

In other words if you've got any kind of flash blocker installed it will prevent the file uploader from working.

Are IE, Firefox and Chrome are all patched and up to date?


My System SpecsSystem Spec
06 Jul 2014   #9
bobland

Windows 7 Professional SP1 64 bit Retail
 
 

I tried your new recommendations. They got to weebly a little faster but all goes to hell when we try to add content. Watching progress via Networx, the update rarely gets about 350 bytes, not kbytes, but bytes. Or, in other words, nothing happens until we get a timeout. For the immediate future, my wife will update her site on my computer.

Weebly offers a chat session. We will try that.

With great appreciation for all your efforts we applaud you and thank you.
My System SpecsSystem Spec
13 Jul 2014   #10
bobland

Windows 7 Professional SP1 64 bit Retail
 
 

Solved!
The solution could not have been more simple. In the hosts file there were 2 lines with addresses, both commented out:
#127.0.0.1 localhost
#::1 localhost

I never saw anything that resembled "::1" so I left that comment in tact but removed the comment before 127.0.0.1.

I fooled around with Weebly and found I was able to upload pictures normally. That is, normally for Weebly which has a very bizarre usage interface.

After a while, my wife came in and checked the sites she was having problems with and they all worked as expected. Needless to say, she was very happy.

I never had this problem with my computer which as Windows 7 Pro installed. Hers was Home Premium. Don't know why Microsoft shipped them out that way.
My System SpecsSystem Spec
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 Wife cannot access weebly.com




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