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#31
ok mate I will PM her and see what she can take a look and see. I will be very surprised if she cannot work it out.
John
ok mate I will PM her and see what she can take a look and see. I will be very surprised if she cannot work it out.
John
Hi Xeno,
I've been called to jump in, if you don't mind of course. Although, can't promise that I'll be able to provide great results but definitely will work hard on resolving your issue.
Was there any changes in your network? i.e. New router or modem?
I've noticed that your DNS servers are: 192.168.1.1 and 192.168.0.1 - coming from your Westell Modem and Linksys according from the ipconfig/all output that you've posted.
Verizon requires changing the Modem into a Bridge mode when connecting a 3rd party router. Can you please verify your current setup? Changing your Westell 6100 modem to Bridge Mode | Highspeed Internet | Residential Support | Verizon
A test - Please manually assign the DNS in either your LAN or WLAN settings of one computer for now, use 192.168.0.1, see if you can change the Public network.
How to Assign a Static IP Address in Windows 7, 8, XP, or Vista
It should look similar to the image below.
Another update of your progress will be appreciated.
Last edited by 2xg; 08 Sep 2014 at 00:10.
Ok, awesome! Thanks for taking the time to take a look at what is becoming my nightmare.
No new hardware. Last thing I replaced was the router, 2, maybe 3 years ago.Was there any changes in your network? i.e. New router or modem?
I'll get back to you tomorrow on the modem with some screen shots of the settings.Verizon requires changing the Modem into a Bridge mode when connecting a 3rd party router. Can you please verify your current setup? Changing your Westell 6100 modem to Bridge Mode | Highspeed Internet | Residential Support | Verizon
I'll also have an answer for this tomorrow.A test - Please manually assign the DNS in either your LAN or WLAN settings of one computer for now, use 192.168.0.1, see if you can change the Public network.
How to Assign a Static IP Address in Windows 7, 8, XP, or Vista
It should look similar to the image below.
Thank you again for your help.
Baron
Ok, not sure but I think this is what you wanted to see...Verizon requires changing the Modem into a Bridge mode when connecting a 3rd party router. Can you please verify your current setup?
Unfortunately, I couldn't get it out of "Public Mode" after the change. That's assuming I followed instructions correctly. (see bottom image) Should I change setting back the way it was? Thanks again.A test - Please manually assign the DNS in either your LAN or WLAN settings of one computer for now, use 192.168.0.1, see if you can change the Public network.
Baron
Last edited by Brink; 10 Sep 2014 at 15:20. Reason: removed image that contained personal info
Thanks for the images provided.
Can you please try to access your Modem and Router by using the Gateway IP?
http://192.168.1.1
http://192.168.0.1
Please leave the configuration as is from your Modem/Router but change the DNS back to Obtain DNS automatically.
Also, click on the Start button and type cmd, up to the top right right on the cmd and run as an Administrator.
How to run the dos command prompt (cmd.exe) as an administrator
Lets ping the 2 Gateway IPs from the command prompt, type: ping 192.168.1.1, when it's done type ping 192.168.0.1, please post the results.
Should I change setting back the way it was? Thanks again
Do you mean from my browser? If so...Can you please try to access your Modem and Router by using the Gateway IP?
http://192.168.1.1
http://192.168.0.1
192.168.1.1 gets me access to modem.
192.168.0.1 is a different story. Asks for username and password. Tried default admin for user and password for password. No luck.
If you meant something else could you be more specific. Sorry but I'm not very knowledgeable when it comes to networking and the terminology.
OK.Please leave the configuration as is from your Modem/Router but change the DNS back to Obtain DNS automatically.
I'll post the ping results tomorrow.
Thank you again. I very much appreciate you taking time to help me with this.
Baron
You did good Xeno.
So that it will be easier for us to further look into issue (I know...I know...it's taking ages.... ), I have posted a snip of your ipconfig/all output.
192.168.1.1 gets me access to modem. << Modem's IP Address
192.168.0.1 is a different story. << Router's IP Address
Please verify your current setup and if the Ethernet cables are plugged in to the right ports.
http://www.ehow.com/how_8386908_conn...00g-modem.html
Test your connection after and try accessing the router's IP address again: http://192.168.0.1.
Try the default Login User name: admin
Password: none or blank or admin
If the issue persist, please do a Power Cycle.
If you can't still access the router's IP address after the Power Cycle process, you'll have to reset your router (not the Westell Modem) to the factory default setting. Here's How.
Verizon Support site has some very helpful guides on how to add/setup your third party router.
http://www.verizon.com/Support/Resid...ree/123887.htm
Ok. Quick update.
I managed to access the 192.168.0.1 (router) through the Cisco Router program I installed when I first got the router a couple of years ago. Anyway, this wasn't deliberate. I just got lucky and found Password info. So I think this is what you wanted to see... I hope. Still need to do the ping test yet. Likely tonight. I sincerely appreciate your help. I feel as though I have some direction now, thanks to ICit2lol for sending you my way.
Baron
Good job Xeno!
Please don't forget to ping the router's IP address, it is very important. Also, what type of network security do you have in placed? WEP, WPA or WPA2?
Can you do a Power Cycle and see if there's an improvement?
How to Power Cycle Your Broadband Devices | Tech Support Forum
If power cycle didn't help...... have you by any chance try deleting your network setup then re-create and choose the location type that you wish?
ICit2lol is cool!1. Open the Network and Sharing Center by clicking Start, type Network and Sharing Center and press Enter
2. Below where it says View your active networks, click on the picture (Globe, Building, Bench, House...ect)
3. Move the Set Network Properties window out of the way, but leave it open. (You'll need it in a minute, but at a time when it's otherwise inaccessible.)
4. Back on the Network and Sharing Center page, click the Change adapter settings link (in the left pane).
5. In the Network Connections window, highlight the network adapter through which you get your Internet.
6. Click the Disable this network device button above. Wait a couple of seconds for the connection to reflect the change by turning grey.
7. Return to the Set Network Location window you opened in step #2, and click the Merge or delete network locations link at the bottom.
8. Highlight the entries you wish to remove and then click Delete. (If there's more than one, you can delete them all)
9. When you're done, close the Merge or Delete Network Locations window and then close the Set Network Properties window.
10. Return to the Network Connections window, and with the disabled network adapter still highlighted from step #5, click the Enable this network device button
11. After a 10-15 second delay, your Internet should now be working again.