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Windows 7: Windows 7 - Connected but no internet access - help needed.

11 Aug 2014   #1
Beagle

Windows 7 Home Premium 64bit
 
 
Windows 7 - Connected but no internet access - help needed.

Hi,
I've recently changed ISP and now have a new router. Everything else connects to the network perfectly (a Macbook, PS4, TV, 2 phones) apart from my Windows 7 PC. I've disabled IPv6, tried flush dns, reset winsock etc. I'm not even able to log into the routers setup on this PC.
Sometimes, I have the yellow warning triangle over the wireless connection icon with the message "no internet access". Other times I will not have the yellow triangle, it will say I have internet access, but I'm unable to load any webpage (including router). Any help very much appreciated!


1. Is this a wired or wireless connection issue?
Wireless


2. Who is your Internet Service Provider (ISP)?
Zen

3. What type of Broadband connection are you using?
Cable/Fibre optic

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo
Modem is BT OpenReach. Router is Asus NT-56U

5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer - McAfee, Norton, Eset, Webroot, Zone Alarm, etc.

Windows Security essentials only

IPCONFIG:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Beagle-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ASUS PCE-N15 11n Wireless LAN PCI-E Card
Physical Address. . . . . . . . . : C8-60-00-D3-E3-92
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.30(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 11 August 2014 19:46:33
Lease Expires . . . . . . . . . . : 12 August 2014 19:46:33
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 212.23.3.100
212.23.6.100
NetBIOS over Tcpip. . . . . . . . : Enabled





My System SpecsSystem Spec
11 Aug 2014   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Is that ipconfig output form faulty win7 machine? So it has ip address 192.168.1.30?
You can't browse to 192.168.1.1?
Can you do in command prompt:
Code:
ping  192.168.1.1
post output
Can other machines ping the router?
My System SpecsSystem Spec
11 Aug 2014   #3
Beagle

Windows 7 Home Premium 64bit
 
 

Hi,

Yes that is from the faulty machine. I can access the router perfectly fine on my Macbook.

Here's the ping response:


Attached Images
 
My System SpecsSystem Spec
11 Aug 2014   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Post output of
Code:
route  -4  print
My System SpecsSystem Spec
11 Aug 2014   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Code:
tracert  198.211.122.92
post output
My System SpecsSystem Spec
11 Aug 2014   #6
BJB

Windows 7 Pro 64 bit
 
 

What happens if you boot into safe mode with networking? Can you then ping the router?
My System SpecsSystem Spec
12 Aug 2014   #7
Beagle

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Post output of
Code:
route  -4  print
OK...


Attached Images
 
My System SpecsSystem Spec
12 Aug 2014   #8
Beagle

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Code:
tracert  198.211.122.92
post output
Here you go:


Attached Images
 
My System SpecsSystem Spec
12 Aug 2014   #9
Beagle

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by BJB View Post
What happens if you boot into safe mode with networking? Can you then ping the router?
Hi BJB, I shall try that tonight.
My System SpecsSystem Spec
12 Aug 2014   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Beagle View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Code:
tracert  198.211.122.92
post output
Here you go:
I can see you can tracert 198.211.122.92. So you're connected to internet.

Code:
ping  198.211.122.92
ping  kaktussoft.nl
Succesfull? Post output
All settings are good as far as i can see.
My System SpecsSystem Spec
Reply

 Windows 7 - Connected but no internet access - help needed.




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