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Windows 7: Did the wi fi test as requested , bad results.

24 Aug 2014   #1
jonnyhillow

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Did the wi fi test as requested , bad results.

I am having major trouble getting a wireless connection, the below are results of the test . It's a win 7 64 bit sp1 machine, an asus RTN 10 router and my ip provider is ATMC of N.C /modem is a Smart RG .

I desperately need help . thank you for any assistance




Attached Thumbnails
Did the wi fi test as requested , bad results.-untitled.jpg   Did the wi fi test as requested , bad results.-untitled.png  
My System SpecsSystem Spec
.
24 Aug 2014   #2
jonnyhillow

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here is more of my info


Windows IP Configuration

Host Name . . . . . . . . . . . . : chuck-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : 70-18-8B-63-56-A3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : C8-1F-66-0D-E0-A7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a0b5:a29c:2371:8220%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.50.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, August 24, 2014 5:29:37 PM
Lease Expires . . . . . . . . . . : Monday, August 25, 2014 5:29:36 PM
Default Gateway . . . . . . . . . : 192.168.50.1
DHCP Server . . . . . . . . . . . : 192.168.50.1
DHCPv6 IAID . . . . . . . . . . . : 348659558
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-8C-0F-F9-C8-1F-66-0D-E0-A7
DNS Servers . . . . . . . . . . . : 192.168.50.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{E3A42B9E-949C-49A1-8151-13F7C1DAEFA8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:2080:8da:3f57:cdf5(Preferred)
Link-local IPv6 Address . . . . . : fe80::2080:8da:3f57:cdf5%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Here is the dell wireless adapter hardware ID info , device manager says it's up to date and working fine.


Attached Thumbnails
Did the wi fi test as requested , bad results.-untitled.gif  
My System SpecsSystem Spec
24 Aug 2014   #3
jonnyhillow

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here is what the dell adapter looks like , not sure why it has an X there.


Attached Thumbnails
Did the wi fi test as requested , bad results.-untitled.jpg  
My System SpecsSystem Spec
.

24 Aug 2014   #4
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

The red X on your wireless network connection object means it's "not connected". This is also confirmed by your detail info.

Do you have the machine simultaneously connected with an ethernet cable, through its wired connection? That looks to be active and functional, which is how you got an address of 192.168.50.10 for the computer, with 192.168.50.1 as the DNS (gateway). Your router is definitely visible, and if the wireless connection is not operational you must be going through wired.

If you disconnect the ethernet cable from PC to router and re-boot, does the wireless connection offer you your router's WiFi SSID for you to connect to?
My System SpecsSystem Spec
24 Aug 2014   #5
jonnyhillow

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by dsperber View Post
The red X on your wireless network connection object means it's "not connected". This is also confirmed by your detail info.

Do you have the machine simultaneously connected with an ethernet cable, through its wired connection? That looks to be active and functional, which is how you got an address of 192.168.50.10 for the computer, with 192.168.50.1 as the DNS (gateway). Your router is definitely visible, and if the wireless connection is not operational you must be going through wired.

If you disconnect the ethernet cable from PC to router and re-boot, does the wireless connection offer you your router's WiFi SSID for you to connect to?



I am going to try right now and find out , thanks for the reply.
My System SpecsSystem Spec
24 Aug 2014   #6
jonnyhillow

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well i tried and no it's not , i get the below screen.


Attached Thumbnails
Did the wi fi test as requested , bad results.-untitled.png  
My System SpecsSystem Spec
24 Aug 2014   #7
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Let's start from the beginning. Your System Specs say you have an ASUS laptop, but your posts suggest a Dell machine. Can you please provide your current machine configuration specifics.

Did you install Win7 yourself from scratch, or did it come from Dell (or wherever you bought it) that way with Win7 pre-installed?

Did you get all of the driver downloads from the Dell site, including for the wireless adapter? That's the driver which is currently installed... the latest one from Dell?

Has your ASUS RTN-10 router ever been used successfully in wireless mode before? Or did you just buy it and just configured it for the first time, and this Dell laptop is your first attempt at running wireless to it? Is this a new laptop? Has it ever been used successfully before in wireless mode?

Your screenshots suggest everything was working ok when you had an ethernet cable running from PC to the router. Is that true? When you have a wire from PC to the router the wireless connection normally would NOT also be active, as Windows prefers to use the wire if available. So did you configure the RTN-10 while wired?

I've downloaded the user manual for the router, so I can refer to it. But you may need to re-connect the laptop to the router with that ethernet cable again (at least temporarily) and re-boot, in order to double-check your setup configuration for the router. If you could post screenshots of the setup screens for the router dealing with wireless network setup, that probably would be useful.


As you can see, a bit more background info from you as to how you got from where you started to where you are right now would be very helpful in understanding what might be going on.

Incidentally, your earlier screenshots show "open" for the security on your ASUS wireless network. This is something I definitely would NOT recommend. I will suggest you enable wireless security, for sure. But that's just something to do. Let's solve the primary problem first, to let you connect wirelessly to the router's SSID network.
My System SpecsSystem Spec
24 Aug 2014   #8
jonnyhillow

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes , sorry about the confusion. It's a Dell machine and Asus router , the computer was running fine for the longest time and got good wireless .

One day my father called and said he lost his wireless connection so thats where we should start. Unfortunately he doesn't know how or why , either do i.

All drivers are up to date and so is AV and the computer works great except for the wireless connection.

He has always had the ethernet cable plugged in to the modem from the computer and then connected to the router .

I think it's a simple screw up with wires and where they go , i am not knowledgeable in wireless networking either .

If i can figure a way to check the ip address with what the router is set at i think all will be fine.

This is not a laptop , it's a desktop which uses a Asus router
My System SpecsSystem Spec
24 Aug 2014   #9
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Looking more closely at your screenshots, I have to admit I'm confused.

Your last screenshot shows some output from 192.168.1.1. But your earlier IPCONFIG info shows that your router was 192.168.50.1. Did you set this address, or was it the default address factory configured by ASUS when you took the router out of the carton and turned it on for the first time?

Why are these router IP address values different?? How did you take that last screenshot which mentions 192.168.1.1?? And what was the story with 192.168.50.1?

When you re-boot with NO ethernet cable connected from laptop to router, if your right-click on the "network" icon in the System Tray, do you not get a popup offering you the same four wireless SSID networks shown in your original post screenshot? Can you not see the ASUSTEK network, and if you left-click on it is there not a "connect" box button presented?
My System SpecsSystem Spec
24 Aug 2014   #10
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by jonnyhillow View Post
Yes , sorry about the confusion. It's a Dell machine
What model?

Quote:
and Asus router , the computer was running fine for the longest time and got good wireless .

One day my father called and said he lost his wireless connection so thats where we should start. Unfortunately he doesn't know how or why , either do i.

All drivers are up to date and so is AV and the computer works great except for the wireless connection.

He has always had the ethernet cable plugged in to the modem from the computer and then connected to the router.
I'm very confused now. You're using mixed terminology and describing something that doesn't make sense. But this may be a harmless confusion in wording.

The modem from your ATMC of NC ISP should be connected to the coax screwed onto it, coming from the wall. Then there should be one ethernet cable going from the one ethernet port on the modem to the ethernet WAN port on your ASUS router. Then your computer can be connected "wired" to any of the four ethernet LAN ports on the router, if you want to use that "wired" approach for best performance.

The laptop is not supposed to be plugged into the modem as you described above, so you may just have made a typo here in trying to describe the setup. If you have a router, it is the router which is plugged into the modem (on the router's WAN connection), and then you plug the computer into any of the four LAN ports on the router. This provides "wired" connectivity from any of the four potential devices possibly connected to the four LAN ports on the router, completely separate from any of the large number of "wireless" connections the router also supports simultaneously along with these four possible "wired" connections.

Or, if you want to run "wireless" for the PC so that the laptop can be moved around your house easily, then your PC should NOT be connected "wired" to one of the four LAN ports on the router. It should be "free floating" and operating in "wireless mode" only. If you do have the PC also connected "wired" then Windows will use that wired connection, preferring it over the wireless option. You won't be utilizing "wireless" at all. Only if the laptop is truly in wireless-only mode (with no ethernet cable connecting it to the router) will the true wireless connection from the laptop to the router be enabled.

What is needed now is for you to "talk to the router" through a browser (e.g. Firefox) and take screenshots of the setup screens for wireless operation. I assume you have the user manual (either printed, or in PDF form on your PC or on the CD that came from ASUS with the router) but if you don't you can download it from here. Scroll down to the English version of the PDF manual and download it for future use and reference. Of course you should refer to the instructions inside it to double-check that what it currently looks like is actually what it should be, per the manual.

Again, I wouldn't run a wireless network "open" (i.e. with no security authorization encryption and password) but that's up to you.

You still need to straighten me out as to the IP address of your router... is it 192.168.50.1, or is it 192.168.1.1?
My System SpecsSystem Spec
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 Did the wi fi test as requested , bad results.




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