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Windows 7: Remote desktop crash error code 0xc0000374

25 Aug 2014   #1
Aljam

Windows 7 64bit
 
 
Remote desktop crash error code 0xc0000374

Wasn't sure if this was the right place to post this.
A customer of mine is having trouble with a remote desktop connection. When he opens the connection and enters his login details and hits connect RDP crashes. I tried turning off local resources like printers but it didn't help. The code in the event log is 0xc0000374 and i managed to make a crash dump but i'm not really sure how to read it properly. Any help would be appreciated thank you.




Attached Files
File Type: zip Crash dumps.zip (635.0 KB, 1 views)
My System SpecsSystem Spec
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26 Aug 2014   #2
Aljam

Windows 7 64bit
 
 

Ok so after doing some reading i figured out how to read the dump file (i think i did it right anyway ) and it turns out that error was a "heap corruption" which was caused by "BLEtokenCredentialProvider.dll" Which turned out to be a driver for a bluetooth dongle plugged into the laptop. Once we removed the bluetooth software everything was working again.
My System SpecsSystem Spec
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 Remote desktop crash error code 0xc0000374




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