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Windows 7: Where can I find a fault log

21 Sep 2014   #31
HarriePateman

Windows 7 Ultimate 64-bit
 
 

I have heard a lot of positives and negatives about them, things like fridges plugged into another socket will fault the connection?


My System SpecsSystem Spec
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21 Sep 2014   #32
JohnEdg

64 bit Windows 7 Home Premium
 
 

Yes you are spot on, when it works its fantastic, the speed is good and everything runs fine but when they have a problem then its difficult to know where to look other than put it in the bin.

I would be interested however in knowing if there is another alternative in order to keep my office PC on line
My System SpecsSystem Spec
21 Sep 2014   #33
HarriePateman

Windows 7 Ultimate 64-bit
 
 

A long Ethernet cable buddy

There are different options, like adding another router to your network and using that as a wifi extender
My System SpecsSystem Spec
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21 Sep 2014   #34
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by JohnEdg View Post
.....
Devolo Powerline AV500+ network problems (2) | The Boschmans Account and its exactly this which is happening to me and so I have emailed Devolo and have given them a piece of my mind because I think that this is the same issue and hopefully they will replace it because they have a three year warranty.
.....
Curious - the machine entered sleep state and the powerline adapter would not 'wake up'. The machine has not entered sleep state since that one time. This sound more like a spike, which might have fried the powerline adapter. I wouldn't mention that to Devolo - it's a guess on my part and they might not honor spike damaged equipment.

Networking is fairly simple, but often very difficult to troubleshoot. I agree with your assessment that the powerline adapter is causing the drops, since other devices connected wirelessly to the 'modem' maintain their connection (this isn't definitive, but it points to the wired side of the 'modem' which the powerline adapter is a part).

How does the xBox perform on the network? Just curious

I think the warranty is the best way to go, they should honor it and you might get something better (AV500+ Triple is discontinued)

You might try moving the adapter to a different wall outlet just to test the theory.

Push hard on the warranty only if you have to - most companies are really very good on issuing a Return Merchandise Authorization (RMA), they want to keep you as a return customer. If they suggest that you pay for shipping, ask if they would waive the charge as a courtesy - I've had good luck asking nicely and using "courtesy" in the request - must be one of those magic words


Notes:
A long CAT5 cable ... you've done in the past.

A repeater cuts the throughput in half.

Most powerline devices have electronic filters on them, so the signal is fairly clean.

Good luck,

Bill
.
My System SpecsSystem Spec
21 Sep 2014   #35
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by JohnEdg View Post
.....
Devolo Powerline AV500+ network problems (2) | The Boschmans Account and its exactly this which is happening to me and so I have emailed Devolo and have given them a piece of my mind because I think that this is the same issue and hopefully they will replace it because they have a three year warranty.
.....
Curious - the machine entered sleep state and the powerline adapter would not 'wake up'. The machine has not entered sleep state since that one time. This sound more like a spike, which might have fried the powerline adapter. I wouldn't mention that to Devolo - it's a guess on my part and they might not honor spike damaged equipment.

Networking is fairly simple, but often very difficult to troubleshoot. I agree with your assessment that the powerline adapter is causing the drops, since other devices connected wirelessly to the 'modem' maintain their connection (this isn't definitive, but it points to the wired side of the 'modem' which the powerline adapter is a part).

How does the xBox perform on the network? Just curious

I think the warranty is the best way to go, they should honor it and you might get something better (AV500+ Triple is discontinued)

You might try moving the adapter to a different wall outlet just to test the theory.

Push hard on the warranty only if you have to - most companies are really very good on issuing a Return Merchandise Authorization (RMA), they want to keep you as a return customer. If they suggest that you pay for shipping, ask if they would waive the charge as a courtesy - I've had good luck asking nicely and using "courtesy" in the request - must be one of those magic words


Notes:
A long CAT5 cable ... you've done in the past.

A repeater cuts the throughput in half.

Most powerline devices have electronic filters on them, so the signal is fairly clean.

Good luck,

Bill
.
Can you elaborate on the "A repeater cuts the throughput in half." as i am using a old router as a switch and i am still able to get 160 mbs ?
My System SpecsSystem Spec
21 Sep 2014   #36
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

hmmm, I went to find a reference to support my "product is discontinued" statement, but ....

I saw the notice on the support page and there was not a menu pick on the product list.

There is now though.
dLAN® 500 AVtriple+ Powerline adapter - devolo AG

Please disregard the discontinued statements in previous posts.
My System SpecsSystem Spec
21 Sep 2014   #37
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by HarriePateman View Post
Can you elaborate on the "A repeater cuts the throughput in half." as i am using a old router as a switch and i am still able to get 160 mbs ?
Google finds lots of answers Harrie

Perhaps the best and easiest is the answer on this thread:
Do repeaters, bridges, etc. all cut Wi-Fi speed in half?
Quote   Quote: Originally Posted by R. Proffitt Moderator | CNET Networking & wireless Forums
Maybe 4 times lower. Think about it.
by R. Proffitt Moderator - 7/21/11 9:30 AM

In Reply to: Do repeaters, bridges, etc. all cut Wi-Fi speed in half? by daddywalter

Count the packet hops.

PC and router = 1 request and 1 reply.

PC, repeater = 1 PC request to repeater, 1 repeater to router, 1 router to repeater and 1 repeater to PC.

Maybe now you see why I use Routers as a WAP over repeaters.

BRIDGES are a different case. I'd need more detail to count the packets.

Bob
My System SpecsSystem Spec
21 Sep 2014   #38
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Right okay, so repeaters and Routers are different things i was confused then
My System SpecsSystem Spec
21 Sep 2014   #39
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by HarriePateman View Post
Right okay, so repeaters and Routers are different things i was confused then
Repeater and Access point are two different operating modes of wireless routers.

There are wireless boosters / range extenders that are just stripped down routers without the Access Point mode. I think these should be avoided.

The powerline option seems to be the best offering out there (other than a CAT5 wired house)
Ethernet to Coax is another possibility, but the market seems to more readily accept powerline adapters.

Bill
.
My System SpecsSystem Spec
21 Sep 2014   #40
JohnEdg

64 bit Windows 7 Home Premium
 
 

Thanks gents, excellent

I don't spend anywhere near as much time on the Xbox as on the PC however now that I am retired maybe that will change. My instinct is telling me that its the adaptors because when I put the triple back into the socket nearest the computer...........and there are only two sockets in the box room so its the most convenient.......... that's when it reverted to being a real pain.

As I explained they should be installed the other way around but now its back to what is should be and that's when it went to sleep. PC goes into hibernation and when I woke it up, with no problem the internet connection was not there. Switched it off and back on again but still no connection, I unplugged the adaptor and then put it back in to the socket again and then re-started the PC.

Bingo, back to life again, a real pain to keep doing this so lets see what the warranty guys at Devolo come back with but it this goes again then its a wire around the house so on that subject is CAT5e the one to go for and can it be purchased complete with plugs at either end cut to size or do I have to fit the plugs
My System SpecsSystem Spec
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 Where can I find a fault log




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