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Windows 7: Cannot connect to the Internet. Diagnostic Policy Service not start.

30 Sep 2014   #1
Flashphan

Windows7 Home Premium 64 bit
 
 
Cannot connect to the Internet. Diagnostic Policy Service not start.

First time posting. Running an Asus Notebook U50F Series with Windows 7 Home Premium, 64 bit, 2 Gig processor w/ 4 GB RAM.

I lost the ability to connect to my wireless router or to connect via an Ethernet cable connected to the router. Other devices can connect wirelessly and hard wired so not a router issue. Traveling and have the same experience with a different router and network.

Getting error message when attempting to use Windows Troubleshooter:
"Windows could not start the Diagnostic Policy Service on Local Computer
Error 5: Access is denied"

Unable to pull an IP address nor release or renew via an ipconfig command prompt.

What should I be doing? Thanks


My System SpecsSystem Spec
.
30 Sep 2014   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Windows Repair (All In One) please install and run it. Do test 26 "restore important windows services". Also do 27 "set windows services to default startup".

Post results
My System SpecsSystem Spec
01 Oct 2014   #3
Flashphan

Windows7 Home Premium 64 bit
 
 

Thanks, "Kaktussoft" But after installing, it has not made any difference - still not working:
Delayed until I could download the Windows Repair All in One executable file to a device to load on my PC.
1) power reset
2) windows clean reboot performed
3) Repair tests 26 & 27 performed
4) rebooted and getting "Not connected - No connections are available"
5) Windows Network Diagnostics Troubleshooter still returning "The Diagnostics Policy Service is not running"
Still no Internet connectivity. Have I missed something?
My System SpecsSystem Spec
.

02 Oct 2014   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Flashphan View Post
Thanks, "Kaktussoft" But after installing, it has not made any difference - still not working:
Delayed until I could download the Windows Repair All in One executable file to a device to load on my PC.
1) power reset
2) windows clean reboot performed
3) Repair tests 26 & 27 performed
4) rebooted and getting "Not connected - No connections are available"
5) Windows Network Diagnostics Troubleshooter still returning "The Diagnostics Policy Service is not running"
Still no Internet connectivity. Have I missed something?
Run services.msc . Then select "Diagnostics Policy Service". Startup type is automatic? richt click on it and click "start". Error message?
My System SpecsSystem Spec
02 Oct 2014   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Flashphan View Post
First time posting. Running an Asus Notebook U50F Series with Windows 7 Home Premium, 64 bit, 2 Gig processor w/ 4 GB RAM.

I lost the ability to connect to my wireless router or to connect via an Ethernet cable connected to the router. Other devices can connect wirelessly and hard wired so not a router issue. Traveling and have the same experience with a different router and network.

Getting error message when attempting to use Windows Troubleshooter:
"Windows could not start the Diagnostic Policy Service on Local Computer
Error 5: Access is denied"

Unable to pull an IP address nor release or renew via an ipconfig command prompt.

What should I be doing? Thanks
Run regedit and browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DPS
screenshot please
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DPS\Security
screenshot please
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DPS\Parameters
screenshot please

Right click on the first key, click permissions. click Advanced. Now make screenshot
Do the same for the other 2 registry keys.
My System SpecsSystem Spec
02 Oct 2014   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try test 1 and 3 of Windows Repair (All In One) . Afterwards reboot machine and test.
My System SpecsSystem Spec
02 Oct 2014   #7
Flashphan

Windows7 Home Premium 64 bit
 
 

Thank you.

1) Diagnostic Policy Service would not start from the 'Services Menu'
2) Ran Tests 1 & 2. Rebooted and am now able to connect. Thank you.

Appears to be working now. I appreciate the assistance.
My System SpecsSystem Spec
03 Oct 2014   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Flashphan View Post
Thank you.

1) Diagnostic Policy Service would not start from the 'Services Menu'
2) Ran Tests 1 & 2. Rebooted and am now able to connect. Thank you.

Appears to be working now. I appreciate the assistance.
I asked you to run test 1 and 3! Did you really run test 2?
My System SpecsSystem Spec
03 Oct 2014   #9
Flashphan

Windows7 Home Premium 64 bit
 
 

Mistype - I did Tests 1 & 3.

Probably too excited about it working again.
My System SpecsSystem Spec
03 Oct 2014   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Flashphan View Post
Mistype - I did Tests 1 & 3.

Probably too excited about it working again.
I think test 1 solved it. We'll never know the cause of it. But any idea since when internet access didn't work and what you did juts prior to it? Things don't happen without a cause.


DPS has nothing to do with network connectings. Only thing I can think about is (assuming all files and setting were corrct):
  • Wrong settings on registry keys. Like hklm\system
  • Permissions on windows\system32 folder
The last thing is not what was faulty... at least test 1 and test 3 don't touch file permissions.
My System SpecsSystem Spec
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 Cannot connect to the Internet. Diagnostic Policy Service not start.




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