Cannot connect to the Internet. Diagnostic Policy Service not start.

Windows Repair (All In One) please install and run it. Do test 26 "restore important windows services". Also do 27 "set windows services to default startup".

Post results

Flashphan said:

Thanks, "Kaktussoft" But after installing, it has not made any difference - still not working:
Delayed until I could download the Windows Repair All in One executable file to a device to load on my PC.
1) power reset
2) windows clean reboot performed
3) Repair tests 26 & 27 performed
4) rebooted and getting "Not connected - No connections are available"
5) Windows Network Diagnostics Troubleshooter still returning "The Diagnostics Policy Service is not running"
Still no Internet connectivity. Have I missed something?

Run services.msc . Then select "Diagnostics Policy Service". Startup type is automatic? richt click on it and click "start". Error message?

Flashphan said:

First time posting. Running an Asus Notebook U50F Series with Windows 7 Home Premium, 64 bit, 2 Gig processor w/ 4 GB RAM.

I lost the ability to connect to my wireless router or to connect via an Ethernet cable connected to the router. Other devices can connect wirelessly and hard wired so not a router issue. Traveling and have the same experience with a different router and network.

Getting error message when attempting to use Windows Troubleshooter:
"Windows could not start the Diagnostic Policy Service on Local Computer
Error 5: Access is denied"

Unable to pull an IP address nor release or renew via an ipconfig command prompt.

What should I be doing? Thanks

Run regedit and browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DPS
screenshot please
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DPS\Security
screenshot please
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DPS\Parameters
screenshot please

Right click on the first key, click permissions. click Advanced. Now make screenshot
Do the same for the other 2 registry keys.

Try test 1 and 3 of Windows Repair (All In One) . Afterwards reboot machine and test.

Flashphan said:

Thank you.

1) Diagnostic Policy Service would not start from the 'Services Menu'
2) Ran Tests 1 & 2. Rebooted and am now able to connect. Thank you.

Appears to be working now. I appreciate the assistance.

I asked you to run test 1 and 3! Did you really run test 2?

Flashphan said:

Mistype - I did Tests 1 & 3.

Probably too excited about it working again.

I think test 1 solved it. We'll never know the cause of it. But any idea since when internet access didn't work and what you did juts prior to it? Things don't happen without a cause.


DPS has nothing to do with network connectings. Only thing I can think about is (assuming all files and setting were corrct):

• Wrong settings on registry keys. Like hklm\system
• Permissions on windows\system32 folder

The last thing is not what was faulty... at least test 1 and test 3 don't touch file permissions.