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#1
Problems keeping wireless internet connection
I moved to another state a month ago and had to get new internet service, before then my laptop was running fine but as soon as I got new net it started disconnecting constantly. I thought it was my service but no other laptop in our house is having a problem and I called them and all was fine on their end. I've tried searching forums and the internet and I've done countless "fixes" but nothing has helped. I'm running Windows 7 x64 and my service provider is Xfinity (comcast). My computer will disconnect from the internet (yellow warning triangle over the internet signal icon in toolbar) and stay off until I reset through troubleshooting. This will happen sometimes not for hours and sometimes a few times a minute and I'm not sure what left to try. When I trouble shoot I get this:
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Manufacturer . . . . . . . . . : Ralink Technology, Corp.
Provider . . . . . . . . . . . : Ralink Technology, Corp.
Version . . . . . . . . . . . : 3.2.2.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem21.inf
Inf File Date . . . . . . . . . : Tuesday, July 19, 2011 3:25:06 PM
Section Name . . . . . . . . . : NDIS61_RT3900E3.ndi
Hardware ID . . . . . . . . . . : pci\ven_1814&dev_5390
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 5
Connection ID: 5
Connection status summary
Connection started at: 2014-10-06 21:55:49-189
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 24 item(s) total, 24 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
CC-A4-62-E9-12-B0 Infra <unknown> -47 11 The Silence of the LANs
C6-A4-62-E9-12-B0 Infra <unknown> -48 11 xfinitywifi
00-1D-D0-5A-D3-30 Infra <unknown> -62 11 HOME-D332
06-1D-D0-5A-D3-30 Infra <unknown> -61 11 xfinitywifi
C2-A4-62-E9-12-B0 Infra <unknown> -50 11 (Unnamed Network)
88-F7-C7-3D-7D-4A Infra <unknown> -73 11 HOME-7D4A
8A-F7-C7-3D-7D-4B Infra <unknown> -73 11 (Unnamed Network)
44-32-C8-E1-6D-20 Infra <unknown> -65 11 HOME-6D20
46-32-C8-E1-6D-21 Infra <unknown> -65 11 (Unnamed Network)
02-1D-D0-5A-D3-30 Infra <unknown> -64 11 (Unnamed Network)
B0-05-94-2A-A0-8B Infra <unknown> -71 6 PS4-EDEF7F62AF24
68-7F-74-74-06-D9 Infra g -69 6 linksysyounger
00-12-17-BF-70-A9 Infra g -59 6 JKR's Network
06-1D-D4-D7-E6-D0 Infra <unknown> -85 6 xfinitywifi
02-1D-D4-2D-78-60 Infra <unknown> -79 1 (Unnamed Network)
46-32-C8-24-53-B3 Infra <unknown> -73 1 (Unnamed Network)
06-1D-D4-2D-78-60 Infra <unknown> -78 1 xfinitywifi
44-32-C8-24-53-B2 Infra <unknown> -74 1 HOME-53B2
00-1D-D4-2D-78-60 Infra <unknown> -82 1 Jeremy PC Network
44-32-C8-C0-67-68 Infra <unknown> -83 1 HOME-6768
58-23-8C-BC-D0-EF Infra <unknown> -75 1 Bill Wi The Science Fi
10-9F-A9-B4-0B-C4 Infra <unknown> -81 1 CenturyLink0259
06-1D-D3-11-FF-00 Infra <unknown> -77 1 xfinitywifi
50-67-F0-F0-A0-B2 Infra g -79 4 JOHNSON6976
Connection History
Information for Auto Configuration ID 5
List of visible networks: 15 item(s) total, 15 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes The Silence of the LANs
Infra <unknown> No 100 Yes xfinitywifi
Infra <unknown> Yes 76 Yes HOME-D332
Infra <unknown> Yes 100 Yes (Unnamed Network)
Infra <unknown> Yes 54 Yes HOME-7D4A
Infra <unknown> Yes 70 Yes HOME-6D20
Infra <unknown> Yes 58 Yes PS4-EDEF7F62AF24
Infra g Yes 62 Yes linksysyounger
Infra g Yes 82 Yes JKR's Network
Infra <unknown> Yes 52 Yes HOME-53B2
Infra <unknown> Yes 36 Yes Jeremy PC Network
Infra <unknown> Yes 34 Yes HOME-6768
Infra <unknown> Yes 50 Yes Bill Wi The Science Fi
Infra <unknown> Yes 38 Yes CenturyLink0259
Infra g Yes 42 Yes JOHNSON6976
List of preferred networks: 2 item(s)
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: HOME-12B2
SSID: HOME-12B2
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 5
Connection started at: 2014-10-06 21:55:49-189
Auto Configuration ID: 5
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: cc-a4-62-e9-12-b0
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 4126
Ndis Tx: 4153
Unicast decrypt success: 274
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 8610
Rx failure: 0
Tx success: 375
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)
Information for Auto Configuration ID 4
List of visible networks: 18 item(s) total, 18 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes The Silence of the LANs
Infra <unknown> No 100 Yes xfinitywifi
Infra <unknown> Yes 54 Yes HOME-53B2
Infra <unknown> Yes 34 Yes CenturyLink0259
Infra <unknown> Yes 100 Yes (Unnamed Network)
Infra <unknown> Yes 42 Yes HOME-FF02
Infra g Yes 38 Yes JOHNSON6976
Infra g Yes 84 Yes JKR's Network
Infra g Yes 62 Yes linksysyounger
Infra <unknown> Yes 42 Yes A JoJu
Infra <unknown> Yes 76 Yes HOME-D332
Infra <unknown> Yes 54 Yes HOME-7D4A
Infra <unknown> Yes 70 Yes HOME-6D20
Infra <unknown> Yes 42 Yes Jeremy PC Network
Infra <unknown> Yes 34 Yes HOME-6768
Infra g Yes 42 Yes comcastinternet
Infra <unknown> Yes 58 Yes PS4-EDEF7F62AF24
Infra <unknown> Yes 18 Yes HOME-1172
List of preferred networks: 2 item(s)
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: HOME-12B2
SSID: HOME-12B2
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 4
Connection started at: 2014-10-06 21:53:53-006
Auto Configuration ID: 4
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: cc-a4-62-e9-12-b0
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 6535
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 33555
Rx failure: 0
Tx success: 14211
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2014-10-06 21:55:48-207
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101
Information for Auto Configuration ID 3
List of visible networks: 20 item(s) total, 20 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes The Silence of the LANs
Infra <unknown> Yes 46 Yes Jeremy PC Network
Infra <unknown> Yes 100 Yes (Unnamed Network)
Infra <unknown> Yes 54 Yes
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Result of diagnosis: There may be problem
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: There may be problem
Any help would be greatly appreciated! I've attached a screen shot of Xirrus incase it's helpful. Thank you!