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Windows 7: Problems keeping wireless internet connection

07 Oct 2014   #1
sisetk

Windows 7 Home Premium x64
 
 
Problems keeping wireless internet connection

I moved to another state a month ago and had to get new internet service, before then my laptop was running fine but as soon as I got new net it started disconnecting constantly. I thought it was my service but no other laptop in our house is having a problem and I called them and all was fine on their end. I've tried searching forums and the internet and I've done countless "fixes" but nothing has helped. I'm running Windows 7 x64 and my service provider is Xfinity (comcast). My computer will disconnect from the internet (yellow warning triangle over the internet signal icon in toolbar) and stay off until I reset through troubleshooting. This will happen sometimes not for hours and sometimes a few times a minute and I'm not sure what left to try. When I trouble shoot I get this:

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Manufacturer . . . . . . . . . : Ralink Technology, Corp.
Provider . . . . . . . . . . . : Ralink Technology, Corp.
Version . . . . . . . . . . . : 3.2.2.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem21.inf
Inf File Date . . . . . . . . . : Tuesday, July 19, 2011 3:25:06 PM
Section Name . . . . . . . . . : NDIS61_RT3900E3.ndi
Hardware ID . . . . . . . . . . : pci\ven_1814&dev_5390
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 5
Connection ID: 5

Connection status summary
Connection started at: 2014-10-06 21:55:49-189
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 24 item(s) total, 24 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
CC-A4-62-E9-12-B0 Infra <unknown> -47 11 The Silence of the LANs
C6-A4-62-E9-12-B0 Infra <unknown> -48 11 xfinitywifi
00-1D-D0-5A-D3-30 Infra <unknown> -62 11 HOME-D332
06-1D-D0-5A-D3-30 Infra <unknown> -61 11 xfinitywifi
C2-A4-62-E9-12-B0 Infra <unknown> -50 11 (Unnamed Network)
88-F7-C7-3D-7D-4A Infra <unknown> -73 11 HOME-7D4A
8A-F7-C7-3D-7D-4B Infra <unknown> -73 11 (Unnamed Network)
44-32-C8-E1-6D-20 Infra <unknown> -65 11 HOME-6D20
46-32-C8-E1-6D-21 Infra <unknown> -65 11 (Unnamed Network)
02-1D-D0-5A-D3-30 Infra <unknown> -64 11 (Unnamed Network)
B0-05-94-2A-A0-8B Infra <unknown> -71 6 PS4-EDEF7F62AF24
68-7F-74-74-06-D9 Infra g -69 6 linksysyounger
00-12-17-BF-70-A9 Infra g -59 6 JKR's Network
06-1D-D4-D7-E6-D0 Infra <unknown> -85 6 xfinitywifi
02-1D-D4-2D-78-60 Infra <unknown> -79 1 (Unnamed Network)
46-32-C8-24-53-B3 Infra <unknown> -73 1 (Unnamed Network)
06-1D-D4-2D-78-60 Infra <unknown> -78 1 xfinitywifi
44-32-C8-24-53-B2 Infra <unknown> -74 1 HOME-53B2
00-1D-D4-2D-78-60 Infra <unknown> -82 1 Jeremy PC Network
44-32-C8-C0-67-68 Infra <unknown> -83 1 HOME-6768
58-23-8C-BC-D0-EF Infra <unknown> -75 1 Bill Wi The Science Fi
10-9F-A9-B4-0B-C4 Infra <unknown> -81 1 CenturyLink0259
06-1D-D3-11-FF-00 Infra <unknown> -77 1 xfinitywifi
50-67-F0-F0-A0-B2 Infra g -79 4 JOHNSON6976

Connection History

Information for Auto Configuration ID 5

List of visible networks: 15 item(s) total, 15 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes The Silence of the LANs
Infra <unknown> No 100 Yes xfinitywifi
Infra <unknown> Yes 76 Yes HOME-D332
Infra <unknown> Yes 100 Yes (Unnamed Network)
Infra <unknown> Yes 54 Yes HOME-7D4A
Infra <unknown> Yes 70 Yes HOME-6D20
Infra <unknown> Yes 58 Yes PS4-EDEF7F62AF24
Infra g Yes 62 Yes linksysyounger
Infra g Yes 82 Yes JKR's Network
Infra <unknown> Yes 52 Yes HOME-53B2
Infra <unknown> Yes 36 Yes Jeremy PC Network
Infra <unknown> Yes 34 Yes HOME-6768
Infra <unknown> Yes 50 Yes Bill Wi The Science Fi
Infra <unknown> Yes 38 Yes CenturyLink0259
Infra g Yes 42 Yes JOHNSON6976

List of preferred networks: 2 item(s)
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: HOME-12B2
SSID: HOME-12B2
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002

Information for Connection ID 5
Connection started at: 2014-10-06 21:55:49-189
Auto Configuration ID: 5
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: cc-a4-62-e9-12-b0
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 4126
Ndis Tx: 4153
Unicast decrypt success: 274
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 8610
Rx failure: 0
Tx success: 375
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)

Information for Auto Configuration ID 4

List of visible networks: 18 item(s) total, 18 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes The Silence of the LANs
Infra <unknown> No 100 Yes xfinitywifi
Infra <unknown> Yes 54 Yes HOME-53B2
Infra <unknown> Yes 34 Yes CenturyLink0259
Infra <unknown> Yes 100 Yes (Unnamed Network)
Infra <unknown> Yes 42 Yes HOME-FF02
Infra g Yes 38 Yes JOHNSON6976
Infra g Yes 84 Yes JKR's Network
Infra g Yes 62 Yes linksysyounger
Infra <unknown> Yes 42 Yes A JoJu
Infra <unknown> Yes 76 Yes HOME-D332
Infra <unknown> Yes 54 Yes HOME-7D4A
Infra <unknown> Yes 70 Yes HOME-6D20
Infra <unknown> Yes 42 Yes Jeremy PC Network
Infra <unknown> Yes 34 Yes HOME-6768
Infra g Yes 42 Yes comcastinternet
Infra <unknown> Yes 58 Yes PS4-EDEF7F62AF24
Infra <unknown> Yes 18 Yes HOME-1172

List of preferred networks: 2 item(s)
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: HOME-12B2
SSID: HOME-12B2
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002

Information for Connection ID 4
Connection started at: 2014-10-06 21:53:53-006
Auto Configuration ID: 4
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: cc-a4-62-e9-12-b0
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 6535
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 33555
Rx failure: 0
Tx success: 14211
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2014-10-06 21:55:48-207
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101

Information for Auto Configuration ID 3

List of visible networks: 20 item(s) total, 20 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes The Silence of the LANs
Infra <unknown> Yes 46 Yes Jeremy PC Network
Infra <unknown> Yes 100 Yes (Unnamed Network)
Infra <unknown> Yes 54 Yes


InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi

Result of diagnosis: There may be problem


Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: The Silence of the LANs
SSID: The Silence of the LANs
SSID length: 23
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem



Any help would be greatly appreciated! I've attached a screen shot of Xirrus incase it's helpful. Thank you!




Attached Thumbnails
Problems keeping wireless internet connection-netproblems.gif  
My System SpecsSystem Spec
.
07 Oct 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome sistek mate run these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f and /r options in Option2 if necessary
and have you tried a system restore or even updated all drivers??
My System SpecsSystem Spec
07 Oct 2014   #3
sisetk

Windows 7 Home Premium x64
 
 

I just finished those checks and they returned nothing, everything was fine or nothing was found. I've done a system restore when it first started happening and also again last week and I've updated my drivers as well. Any other ideas at all? I've looked all over the web and short of taking the back off my laptop and making sure the adapter wires are all secure, because I'm scared to mess it up, I've done everything I could find. I'm at a total loss.
My System SpecsSystem Spec
.

08 Oct 2014   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate now some system specs would be good the vey least the laptop model please as I think to start again it may need some updates for the net connection drivers cable or wifi. Plus we ned to consider the age of the machine. System Info - See Your System Specs

I have this trouble from time to time and doing what you have to just resolves it but I am staying in a poor reception area. At home powering off the modem for a bout half a minute usually resolves it and keeps it that way for ages - usually.
just recheck all the cables and connections a sit could even be something simple as the line in to the home - if you are cabled up.
My System SpecsSystem Spec
08 Oct 2014   #5
sisetk

Windows 7 Home Premium x64
 
 

I've tried cycling the modem but that hasn't helped at all and the cables seem to be hooked up fine. I called my IP company and they said it was fine on their end, but the didnt check the wires coming into my apartment, at least I don't think they did anyways. Other computers in my apartment arent having any troubles at all, just mine. My specs are below and I have a HP Pavilion dv6-6135dx Entertainment Notebook PC. It's only a few years old so not too bad I'm hoping. Thank you for trying to help me, I appreciate it!


cpu: AMD A8-3500M APU with Radeon(tm) HD Graphics
motherboard: Hewlett-Packard 358D
bios: InsydeH2O Version CCB.03.61.09F.21
total memory: 6.00 GB
hdd: Hitachi HTS547564A9E384 SATA Disk Device
sound: (1) WsAudio_Device(1) (2) WsAudio_Device(2) (3) WsAudio_Device(3) (4) WsAudio_Device(4) (5) AMD High Definition Audio Device (6) IDT High Definition Audio CODEC
graphics1) AMD Radeon(TM) HD 6620G (2) AMD Radeon HD 6750M
OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1


network info: 1
Realtek PCIe GBE Family Controller
adapter type: Ethernet 802.3
connection name: Local Area Connection
connection status: Media disconnected
enabled: False

network info: 2
Ralink RT5390 802.11b/g/n WiFi Adapter
adapter type: Ethernet 802.3
connection name: Wireless Network Connection
connection status: Connected
enabled: True
My System SpecsSystem Spec
08 Oct 2014   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok try the driver for the Ralink - it is the small highlighted link here Ralink 802.11 b/g/n WiFi Adapter | HP® Support

If necessary it may need replacing
My System SpecsSystem Spec
08 Oct 2014   #7
sisetk

Windows 7 Home Premium x64
 
 

I've updated the drivers before, but I gave it another shot and updated again just to make sure. Unfortunately it didn't work and I still got disconnected.
My System SpecsSystem Spec
16 Oct 2014   #8
sisetk

Windows 7 Home Premium x64
 
 

Bump.

Can anyone help???
My System SpecsSystem Spec
16 Oct 2014   #9
theveterans

Windows 7 Professional x64 SP1
 
 

Try disabling PCIE power management as well as USB suspend power management on the power options. Check and see if you still get disconnections. If the disconnections ensue, just replace the card with Intel 7260AC and you shouldn't get disconnections anymore.
My System SpecsSystem Spec
16 Oct 2014   #10
sisetk

Windows 7 Home Premium x64
 
 

I disabled both the PCIE power management and USB suspend power management and after a few minutes got three disconnects in a row, so that's a no-go. So now my only other option is to replace my card? I'm sort of worried about messing around with my laptop in that way because I know absolutely zero about hardware and stuff. Would getting a wireless usb adapter be the same thing? I'd feel better about getting something like that then messing with wires and things.
My System SpecsSystem Spec
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