Problems keeping wireless internet connection

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  1. Posts : 8
    Windows 7 Home Premium x64
       #1

    Problems keeping wireless internet connection


    I moved to another state a month ago and had to get new internet service, before then my laptop was running fine but as soon as I got new net it started disconnecting constantly. I thought it was my service but no other laptop in our house is having a problem and I called them and all was fine on their end. I've tried searching forums and the internet and I've done countless "fixes" but nothing has helped. I'm running Windows 7 x64 and my service provider is Xfinity (comcast). My computer will disconnect from the internet (yellow warning triangle over the internet signal icon in toolbar) and stay off until I reset through troubleshooting. This will happen sometimes not for hours and sometimes a few times a minute and I'm not sure what left to try. When I trouble shoot I get this:

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
    Manufacturer . . . . . . . . . : Ralink Technology, Corp.
    Provider . . . . . . . . . . . : Ralink Technology, Corp.
    Version . . . . . . . . . . . : 3.2.2.0
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem21.inf
    Inf File Date . . . . . . . . . : Tuesday, July 19, 2011 3:25:06 PM
    Section Name . . . . . . . . . : NDIS61_RT3900E3.ndi
    Hardware ID . . . . . . . . . . : pci\ven_1814&dev_5390
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9



    InformationalDiagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
    Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
    Interface type: Native WiFi

    Connection incident diagnosed
    Auto Configuration ID: 5
    Connection ID: 5

    Connection status summary
    Connection started at: 2014-10-06 21:55:49-189
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Success

    List of visible access point(s): 24 item(s) total, 24 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    CC-A4-62-E9-12-B0 Infra <unknown> -47 11 The Silence of the LANs
    C6-A4-62-E9-12-B0 Infra <unknown> -48 11 xfinitywifi
    00-1D-D0-5A-D3-30 Infra <unknown> -62 11 HOME-D332
    06-1D-D0-5A-D3-30 Infra <unknown> -61 11 xfinitywifi
    C2-A4-62-E9-12-B0 Infra <unknown> -50 11 (Unnamed Network)
    88-F7-C7-3D-7D-4A Infra <unknown> -73 11 HOME-7D4A
    8A-F7-C7-3D-7D-4B Infra <unknown> -73 11 (Unnamed Network)
    44-32-C8-E1-6D-20 Infra <unknown> -65 11 HOME-6D20
    46-32-C8-E1-6D-21 Infra <unknown> -65 11 (Unnamed Network)
    02-1D-D0-5A-D3-30 Infra <unknown> -64 11 (Unnamed Network)
    B0-05-94-2A-A0-8B Infra <unknown> -71 6 PS4-EDEF7F62AF24
    68-7F-74-74-06-D9 Infra g -69 6 linksysyounger
    00-12-17-BF-70-A9 Infra g -59 6 JKR's Network
    06-1D-D4-D7-E6-D0 Infra <unknown> -85 6 xfinitywifi
    02-1D-D4-2D-78-60 Infra <unknown> -79 1 (Unnamed Network)
    46-32-C8-24-53-B3 Infra <unknown> -73 1 (Unnamed Network)
    06-1D-D4-2D-78-60 Infra <unknown> -78 1 xfinitywifi
    44-32-C8-24-53-B2 Infra <unknown> -74 1 HOME-53B2
    00-1D-D4-2D-78-60 Infra <unknown> -82 1 Jeremy PC Network
    44-32-C8-C0-67-68 Infra <unknown> -83 1 HOME-6768
    58-23-8C-BC-D0-EF Infra <unknown> -75 1 Bill Wi The Science Fi
    10-9F-A9-B4-0B-C4 Infra <unknown> -81 1 CenturyLink0259
    06-1D-D3-11-FF-00 Infra <unknown> -77 1 xfinitywifi
    50-67-F0-F0-A0-B2 Infra g -79 4 JOHNSON6976

    Connection History

    Information for Auto Configuration ID 5

    List of visible networks: 15 item(s) total, 15 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 100 Yes The Silence of the LANs
    Infra <unknown> No 100 Yes xfinitywifi
    Infra <unknown> Yes 76 Yes HOME-D332
    Infra <unknown> Yes 100 Yes (Unnamed Network)
    Infra <unknown> Yes 54 Yes HOME-7D4A
    Infra <unknown> Yes 70 Yes HOME-6D20
    Infra <unknown> Yes 58 Yes PS4-EDEF7F62AF24
    Infra g Yes 62 Yes linksysyounger
    Infra g Yes 82 Yes JKR's Network
    Infra <unknown> Yes 52 Yes HOME-53B2
    Infra <unknown> Yes 36 Yes Jeremy PC Network
    Infra <unknown> Yes 34 Yes HOME-6768
    Infra <unknown> Yes 50 Yes Bill Wi The Science Fi
    Infra <unknown> Yes 38 Yes CenturyLink0259
    Infra g Yes 42 Yes JOHNSON6976

    List of preferred networks: 2 item(s)
    Profile: The Silence of the LANs
    SSID: The Silence of the LANs
    SSID length: 23
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
    Profile: HOME-12B2
    SSID: HOME-12B2
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028002

    Information for Connection ID 5
    Connection started at: 2014-10-06 21:55:49-189
    Auto Configuration ID: 5
    Profile: The Silence of the LANs
    SSID: The Silence of the LANs
    SSID length: 23
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: cc-a4-62-e9-12-b0
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: CCMP(AES)
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 4126
    Ndis Tx: 4153
    Unicast decrypt success: 274
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 8610
    Rx failure: 0
    Tx success: 375
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
    Roaming history: 0 item(s)

    Information for Auto Configuration ID 4

    List of visible networks: 18 item(s) total, 18 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 100 Yes The Silence of the LANs
    Infra <unknown> No 100 Yes xfinitywifi
    Infra <unknown> Yes 54 Yes HOME-53B2
    Infra <unknown> Yes 34 Yes CenturyLink0259
    Infra <unknown> Yes 100 Yes (Unnamed Network)
    Infra <unknown> Yes 42 Yes HOME-FF02
    Infra g Yes 38 Yes JOHNSON6976
    Infra g Yes 84 Yes JKR's Network
    Infra g Yes 62 Yes linksysyounger
    Infra <unknown> Yes 42 Yes A JoJu
    Infra <unknown> Yes 76 Yes HOME-D332
    Infra <unknown> Yes 54 Yes HOME-7D4A
    Infra <unknown> Yes 70 Yes HOME-6D20
    Infra <unknown> Yes 42 Yes Jeremy PC Network
    Infra <unknown> Yes 34 Yes HOME-6768
    Infra g Yes 42 Yes comcastinternet
    Infra <unknown> Yes 58 Yes PS4-EDEF7F62AF24
    Infra <unknown> Yes 18 Yes HOME-1172

    List of preferred networks: 2 item(s)
    Profile: The Silence of the LANs
    SSID: The Silence of the LANs
    SSID length: 23
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
    Profile: HOME-12B2
    SSID: HOME-12B2
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028002

    Information for Connection ID 4
    Connection started at: 2014-10-06 21:53:53-006
    Auto Configuration ID: 4
    Profile: The Silence of the LANs
    SSID: The Silence of the LANs
    SSID length: 23
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: cc-a4-62-e9-12-b0
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: CCMP(AES)
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 0
    Ndis Tx: 0
    Unicast decrypt success: 6535
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 33555
    Rx failure: 0
    Tx success: 14211
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
    Roaming history: 1 item(s)
    Times: 2014-10-06 21:55:48-207
    Roamed from BSSID: 00-00-00-00-00-00
    Reason: 0x00000007
    Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101

    Information for Auto Configuration ID 3

    List of visible networks: 20 item(s) total, 20 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 100 Yes The Silence of the LANs
    Infra <unknown> Yes 46 Yes Jeremy PC Network
    Infra <unknown> Yes 100 Yes (Unnamed Network)
    Infra <unknown> Yes 54 Yes


    InformationalDiagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
    Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
    Interface type: Native WiFi

    Result of diagnosis: There may be problem


    Diagnostics Information (Wireless Network Adapter)
    Details about wireless network adapter diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Native WiFi MSM
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 886108c7-ab36-4eb4-8bf8-8e19dba36930
    Interface name: Ralink RT5390 802.11b/g/n WiFi Adapter
    Interface type: Native WiFi
    Profile: The Silence of the LANs
    SSID: The Silence of the LANs
    SSID length: 23
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No

    Result of diagnosis: There may be problem



    Any help would be greatly appreciated! I've attached a screen shot of Xirrus incase it's helpful. Thank you!
    Attached Thumbnails Attached Thumbnails Problems keeping wireless internet connection-netproblems.gif  
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome sistek mate run these

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html < use the /f and /r options in Option2 if necessary
    and have you tried a system restore or even updated all drivers??
      My Computer


  3. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I just finished those checks and they returned nothing, everything was fine or nothing was found. I've done a system restore when it first started happening and also again last week and I've updated my drivers as well. Any other ideas at all? I've looked all over the web and short of taking the back off my laptop and making sure the adapter wires are all secure, because I'm scared to mess it up, I've done everything I could find. I'm at a total loss.
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Ok mate now some system specs would be good the vey least the laptop model please as I think to start again it may need some updates for the net connection drivers cable or wifi. Plus we ned to consider the age of the machine. System Info - See Your System Specs

    I have this trouble from time to time and doing what you have to just resolves it but I am staying in a poor reception area. At home powering off the modem for a bout half a minute usually resolves it and keeps it that way for ages - usually.
    just recheck all the cables and connections a sit could even be something simple as the line in to the home - if you are cabled up.
      My Computer


  5. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #5

    I've tried cycling the modem but that hasn't helped at all and the cables seem to be hooked up fine. I called my IP company and they said it was fine on their end, but the didnt check the wires coming into my apartment, at least I don't think they did anyways. Other computers in my apartment arent having any troubles at all, just mine. My specs are below and I have a HP Pavilion dv6-6135dx Entertainment Notebook PC. It's only a few years old so not too bad I'm hoping. Thank you for trying to help me, I appreciate it!


    cpu: AMD A8-3500M APU with Radeon(tm) HD Graphics
    motherboard: Hewlett-Packard 358D
    bios: InsydeH2O Version CCB.03.61.09F.21
    total memory: 6.00 GB
    hdd: Hitachi HTS547564A9E384 SATA Disk Device
    sound: (1) WsAudio_Device(1) (2) WsAudio_Device(2) (3) WsAudio_Device(3) (4) WsAudio_Device(4) (5) AMD High Definition Audio Device (6) IDT High Definition Audio CODEC
    graphics1) AMD Radeon(TM) HD 6620G (2) AMD Radeon HD 6750M
    OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1


    network info: 1
    Realtek PCIe GBE Family Controller
    adapter type: Ethernet 802.3
    connection name: Local Area Connection
    connection status: Media disconnected
    enabled: False

    network info: 2
    Ralink RT5390 802.11b/g/n WiFi Adapter
    adapter type: Ethernet 802.3
    connection name: Wireless Network Connection
    connection status: Connected
    enabled: True
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Ok try the driver for the Ralink - it is the small highlighted link here Ralink 802.11 b/g/n WiFi Adapter | HP® Support

    If necessary it may need replacing
      My Computer


  7. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #7

    I've updated the drivers before, but I gave it another shot and updated again just to make sure. Unfortunately it didn't work and I still got disconnected.
      My Computer


  8. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #8

    Bump.

    Can anyone help???
      My Computer


  9. Posts : 562
    Windows 7 Professional x64 SP1
       #9

    Try disabling PCIE power management as well as USB suspend power management on the power options. Check and see if you still get disconnections. If the disconnections ensue, just replace the card with Intel 7260AC and you shouldn't get disconnections anymore.
      My Computer


  10. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #10

    I disabled both the PCIE power management and USB suspend power management and after a few minutes got three disconnects in a row, so that's a no-go. So now my only other option is to replace my card? I'm sort of worried about messing around with my laptop in that way because I know absolutely zero about hardware and stuff. Would getting a wireless usb adapter be the same thing? I'd feel better about getting something like that then messing with wires and things.
      My Computer


 
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