Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't get printer to work

02 Nov 2009   #1
petacof

 
 
Can't get printer to work

hi all,
Ive got a desk top pc with printer connected and working
When connecting my laptop vis cable network through my dsl router, I can see and "add network printer", but all my printing jobs get hung, cant even delete them. Have to reboot all pc's to clear the hanging files, which allows the very same "hung" printer job then to print.
I'm sure the decktop is having a networh or user id problem....any suggestions?


My System SpecsSystem Spec
.

02 Nov 2009   #2
BeechV35Pilot

Windows 7 Pro x64
 
 

What kind of printer? Also, are you using the Win7 Homegroup feature to share this desktop printer?

This issue has been reported by a few people now including myself. In my case, I am waiting for an official Win7 driver for my HP laser printer before I spend any more time trying to troubleshoot this issue (supposed to be out in mid-November).
My System SpecsSystem Spec
02 Nov 2009   #3
petacof

 
 

Hi Peter,
It's a HP Laserjet 1020. It works fine when a print job is issued from the pc it is connected to. (operating win 7 32 bit)
However once I connect my laptop which is a hp pavillion dv6 (also running win 7 32 bit), the laptop will see the printer to load when adding a new printer, but all print instructions from the laptop via ethernet connection hang. what is interesting is that from the main pc,(that has the printer connection), should one look up the status on this pc one can see the print job hung.
Don't know if this helps?
My System SpecsSystem Spec
.


02 Nov 2009   #4
BeechV35Pilot

Windows 7 Pro x64
 
 

Yep, sounds very familiar - My printer is an HP Laserjet 1022 (same family?). Symptoms similar to yours - I have a homegroup set up with two computers participating. File and printer share options are enabled. Main desktop has printer attached directly via USB port. Second computer over the network tries to print and job appears on first computer in a "PRINTING" status but the printer remains quiet.

In my case I run the printer troubleshooter on the printer (Devices and Printers > right click on HP printer entry), it reports that it removed a stuck print job (the one that was attempted from the networked PC) and that networked PC's printout then prints??

With the official release of the Win7 drivers for this printer so close, I opted to wait until I have them installed before diving head-first into this issue.
My System SpecsSystem Spec
02 Nov 2009   #5
petacof

 
 

Sounds like a good idea,
Thanks for the input
My System SpecsSystem Spec
06 Nov 2009   #6
BeechV35Pilot

Windows 7 Pro x64
 
 

Hey, petacof, for the heck of it I checked the HP site and guess what? Both of our HP printer drivers for Win7 are now available as of yesterday (11/5).

I am going to install my Laserjet 1022 driver on both PCs to see if this resolves my printing to a homegroup printer issue. Will update this thread with any news (fingers crossed).
My System SpecsSystem Spec
06 Nov 2009   #7
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

I have the same problem, I can print from the machine the printer is connected too but it will not print accross the network. The drivers install, I can see the printer on the network but it just hangs and doesn't print. I also tried peer to peer but it wouldn't work either.
Tried the poodle faking thing but it would not work. I can see the print job hanging up on both computers same as you guys.
Of course my printer was made for XP but the updated drivers do have the Win7 shield on it.
My System SpecsSystem Spec
06 Nov 2009   #8
BeechV35Pilot

Windows 7 Pro x64
 
 

The latest HP Win7 driver did not solve my homegroup printing problem.

However, making a minor configuration change to the printer properties on the desktop PC sharing the printer (the one with the printer attached) has corrected the issue that was preventing my ability to print from another PC in the homegroup.

On the PC with the printer attached:
1) Start orb > Devices & Printers

2) Right click on the shared printer (in my case, the HP LaserJet 1022 attached via USB port), then choose Printer Properties.

3) Click on the Ports tab, and note that the USB port for the shared printer should be already highlighted.

4) Deselect the checkbox for "Enable bi-directional support"

Name:  SNAG-0061.jpg
Views: 95
Size:  67.0 KB

5) Save the changes and test the print feature from a networked PC that is part of the homegroup with the shared printer.


My System SpecsSystem Spec
07 Nov 2009   #9
petacof

 
 

Bravo Peter!!!!!
Way to go. Tried the hp site as you suggested, but without any luck.
Then I treid exactly what you suggested with the deselecting the "En-able bi-directional support" and hey presto it worked.
well done,
many thanks!!!!!
My System SpecsSystem Spec
07 Nov 2009   #10
mart4494

Win7 Home Premium x64, Linux Mint 14
 
 

Thanks Peter. I've been having exactly the same issue - message in another thread. Another member picked up on your idea and now everything works just fine.

Just popped on to say thank you as it was driving me nuts.
My System SpecsSystem Spec
Reply

 Can't get printer to work




Thread Tools





Similar help and support threads
Thread Forum
Printer won't work in W-7 Pro XP Mode
Hey y'all, Printer: HP LaserJet 1320 Installed HP Universal Printer Driver - no printing Tried to install HP UPD-PCL5-x64-5.7.0.16448(3) - won't install Printer shows up on Devices & Printers - is the default Printer is on USB port From Word -Print - document isn't waiting in the queu From...
Hardware & Devices
How do I get the adobe pdf printer to work in woindows 7?
I have 2 adobe pdf ports currently set up on my system. One is print to file which I don't know where that came from but every time I try to use it, it prints an "invalid file" after I enter the mile long output file name ending in .pdf. Using the other adobe pdf printer port I click print and it...
Hardware & Devices
Why does my printer work on my laptop but not on my new pc
Hi Guys, I recently purchased a new HP computer running Windows 7 Professional and tried to connect our old HP Officejet v40 printer to it, I had a look for the driver on the HP website but was told windows 7 automatically installs the driver, which it did. But when i printed a document it only...
Drivers
how hp deskjet 3535 printer work
tell me the solution! i get problem with my hp printer, the specifications is hp deskjet 3535, can't work in windows 7. thanks for the help!!:cry:
Hardware & Devices
my printer doesn't work on seven?
can anyone help me to fix my problem like this :confused: http://i50.tinypic.com/2lm8orl.jpg
Hardware & Devices
Work Around for Printer not working
Hi - I'm new to this forum, having just recently purchased a laptop with Windows 7 on it. I'm still finding my way and am currently trying to make my older HP PSC 2210 All-in-one printer work. When I plugged in the USB cable, it didn't recognize the printer or load any drivers (as far as I could...
Drivers

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:09.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App