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Windows 7: SSID Disappears after turning on my laptop!

23 Oct 2014   #1
Ripshock

windows 7 home premium 64 bit
 
 
SSID Disappears after turning on my laptop!

Hi All,
Greetings, i have an Asus k55a laptop, a Tenda W548D router and every time i turn on my laptop from powered-off state my network ssid is gone from all devices which makes me to restart the router several times to get back normal.
so please help fix this problem or explain to me why
Thanks in advance


My System SpecsSystem Spec
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27 Oct 2014   #2
2xg

Win7 & Win8 64bit
 
 

Hello,

You might want to see if there's an updated firmware version for your router.

Also, can you please post a Xirrus Wi-fi Inspector snip for review? You'll find a quick guide here.
My System SpecsSystem Spec
11 Nov 2014   #3
Ripshock

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Hello,

You might want to see if there's an updated firmware version for your router.

Also, can you please post a Xirrus Wi-fi Inspector snip for review? You'll find a quick guide here.
when installing it says This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package
Edit: i have just created a new user, idk what happened but it installed fine
here SSID Disappears after turning on my laptop!-router-1.png


My System SpecsSystem Spec
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18 Nov 2014   #4
2xg

Win7 & Win8 64bit
 
 

Hi,

Sorry for the tardiness, I was away due to my hectic schedule. Thanks for providing the Xirrus snip, it looks good.

Is the issue only happening from the laptop? Can the laptop sees other Wi-Fi networks other than yours?

You might want to disable the Power Management mode of your wireless network adapter from Device Manager.


Attached Images
SSID Disappears after turning on my laptop!-power-management-mode-disable-wi-fi.png 
My System SpecsSystem Spec
19 Nov 2014   #5
Ripshock

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Hi,

Sorry for the tardiness, I was away due to my hectic schedule. Thanks for providing the Xirrus snip, it looks good.

Is the issue only happening from the laptop? Can the laptop sees other Wi-Fi networks other than yours?

You might want to disable the Power Management mode of your wireless network adapter from Device Manager.
It`s okay, as long as you response, it`s all fine perfectly.
yes, only from this laptop. yes, it can.
i have tried that but after i have restarted my SSID has gone from all devices
My System SpecsSystem Spec
19 Nov 2014   #6
2xg

Win7 & Win8 64bit
 
 

Just to confirm, when you restart your router, the SSID is not visible anymore from any of your wireless devices - i.e. Tablets, smartphones, laptops?
Quote:
i have restarted my SSID has gone from all devices
If this is the case, I'd suggest to download and install the latest router's firmware, make sure that you use a wired connection to install the latest firmware. Test the connection after, if it still an issue next thing to do is... reset to the factory default setting. Please backup the current router setting prior to the reset.

If you need guidance (tutorials) to do the above process please let us know. Please post the make and model of your router.
My System SpecsSystem Spec
19 Nov 2014   #7
Ripshock

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Just to confirm, when you restart your router, the SSID is not visible anymore from any of your wireless devices - i.e. Tablets, smartphones, laptops?
Quote:
i have restarted my SSID has gone from all devices
If this is the case, I'd suggest to download and install the latest router's firmware, make sure that you use a wired connection to install the latest firmware. Test the connection after, if it still an issue next thing to do is... reset to the factory default setting. Please backup the current router setting prior to the reset.

If you need guidance (tutorials) to do the above process please let us know. Please post the make and model of your router.
My bad i should have put a coma after restarted, i mean restarted my pc
My System SpecsSystem Spec
19 Nov 2014   #8
2xg

Win7 & Win8 64bit
 
 

No worries...... but all other wireless devices gets disconnected after you restarted your computer?
My System SpecsSystem Spec
19 Nov 2014   #9
Ripshock

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
No worries...... but all other wireless devices gets disconnected after you restarted your computer?
yes and no sign of my SSID until restarting the router several times and what i mean by several times that on first restart of my router it connects but then it disappear then i restart my router again also same result on the third or 4th it works usually but rarely on first or second also i have tried upgrading firmware still same result
My System SpecsSystem Spec
19 Nov 2014   #10
2xg

Win7 & Win8 64bit
 
 

Are there any small appliance/electronic devices (i.e. microware, cell phone, speakers) nearby?

Are the wired connection (i.e. computer, printer) affected or only wireless connection?

Do a test – turn off the computer that’s causing the issue and leave all other wireless devices on, keep an eye out for a while for any disconnections. If all is well, turn the computer back on and see if all the wireless devices will stay connected to your network.
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