No Internet access, remote device or resource won't accept connection

cottonball · 13 Nov 2014

Would appreciate some help restoring Internet connection.

Did an install of Windows 7, and, at first, had Internet access. Installed an AV (Panda), MBAM, Windows Updates, and also tried to upgrade IE8 to IE11. Have no clue what borked the connection.

Keep getting:
"The remote device or resource won't accept the connection."
"Connection with server cannot be established."

In Device Manager there was a Teredo Tunneling Pseudo-Interface with a yellow flag. I removed it and restarted, but, it was not there after the reboot, so, it did not re-install.

Thanks for your help.

gregrocker · 13 Nov 2014

Marie have you run the Network Connection Troubleshooter?

No Internet access, remote device or resource won't accept connection-capture-2-.png

Did you install the wireless driver from the PC maker's Support Downloads webpage?

Can you plug in by ethernet cable to download that driver and install? In addition Check for Updates to install any other Important or Optional Updates, as other drivers or patches may be needed for this.

A search for the error here suggests resetting IE and also says spyware may be involved.

If you want I can connect via TeamViewer to go over and and finish setting up the install for you. Install at all defaults and PM to me the ID and pw. I am here til midnight PST tonight and all day tomorrow.

cottonball · 13 Nov 2014

Just got it fixed, Greg.

In IE:
Tools > Internet Options > Connections > LAN Settings

Uncheck: Proxy settings box.
Check: Automatically detect settings.

Searched for suggestions on: "The remote device or resource won't accept the connection."

The first hit did the trick.

Was ready for a long, drawn out ordeal. It was so simple!!!

Might take you up on your offer. Going to get some Zzzzs now, but, will continue working on the Desktop tomorrow. Will let you know one way or another.

gregrocker · 14 Nov 2014

Great!