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Windows 7: Cannot browse the website www.cyberlink.com - DNS Problems?

18 Nov 2014   #1
homerr

win 7 64
 
 
Cannot browse the website www.cyberlink.com - DNS Problems?

I cannot view any pages at www.Cyberlink.com using any of the 3 Windows 7/vista PCs at home. I was able to a few week ago. this is legit site - they make video editing software.
This occurs on both IE and Firefox.

I can view pages on this website when at work.
I am using the openDNS service, using 208.67.222.222 in my router.
I changed this to 0.0.0.0 to try and use my ISP DNS service and that did not work. ISP is lighttube.net.
Then went back to using 208.67.222.222 in my router.
I have flushed the dns cache using ipconfig/flushdns.
I have checked my hosts file and there are no entries other than commented lines.
I let the opendns system look up the IP for cyberlink and typed those directly into the address bar and that did not work.
I went to the opendns filter page, where other users vote to filter out a site and did not see that it was filtered. It showed a thumbnail for www.cyberlink.com, and had an link to click , and that went nowhere.
I used another look up service and the the IP address and that did not work.don't remember if they suggested the same IP.
I turned off my OpenDNS filters and that did not work.
I don't know any other ideas to try. again, at work I can view and navigate the site just fine.


I have sent an email to my ISP and am awaiting their answer. I would appreciate any advise and other diagnostic steps I should try from the forum readers. thanks.


My System SpecsSystem Spec
.
18 Nov 2014   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

In command prompt do:
Code:
ping www.Cyberlink.com
What do you get?
I get (in Dutch):
Pingen naar www.Cyberlink.com [54.228.247.52] met 32 bytes aan gegevens:
My System SpecsSystem Spec
19 Nov 2014   #3
homerr

win 7 64
 
 
Ping

I tried the the ping method and got Request Timed Out three times.
My System SpecsSystem Spec
.

19 Nov 2014   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by homerr View Post
I tried the the ping method and got Request Timed Out three times.
But did the dns request resolve to 54.228.247.52 as told in my post?
My System SpecsSystem Spec
19 Nov 2014   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

tracert 54.228.247.52

Post camshot.

http://54.228.247.52/ shows readable page?
My System SpecsSystem Spec
19 Nov 2014   #6
homerr

win 7 64
 
 

This is what i got while trying to go to 54.228.247.52. This is from Firefox. IE will not get there either

The connection has timed out

The server at 54.228.247.52 is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thanks
homerr
My System SpecsSystem Spec
20 Nov 2014   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

54.228.247.52 site which is actually same as cyberlink.com is very slow! Sure it doesn't load?
You try to access it by ip number now and it fails as well. Conclusion.... not a DNS problem at all!

Ask another guy connected to same ISP if he/she can succesfullly access cyberlink.com
My System SpecsSystem Spec
20 Nov 2014   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

tracert 54.228.247.52

or

tracert www.cyberlink.com

Post output
My System SpecsSystem Spec
Reply

 Cannot browse the website www.cyberlink.com - DNS Problems?




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