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Windows 7: Missing Realtek PCIe GBE Family Controller Ver.7.48.823.2011

17 Dec 2014   #21
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by maxie View Post
Could you Please Post a Link to the Toshiba Website for your Drivers ? ....
Could you Please Post a Link to the Toshiba Sony Website for your Drivers ? ....

Oops, I hate when that happens!

The link is posted - thanks Thai

Bill
.


My System SpecsSystem Spec
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18 Dec 2014   #22
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks QT,

From the screenshots it appears as though the install went through to a successful completion. Is the Ethernet adapter still missing?

Sometimes I type in shorthand and it's easy for people to not understand - I try to fully explain the best I can , but then my posts are even longer

When you launch any install, the install files/folders are extracted to a temporary location. The actual installation is from the temporary location.

If you start an install, but do not click finish or done, then the install files should still be in the temporary location. That's what I wanted you to find and copy. I don't know where the realtek install puts the extracted files, so I gave you the usual suspect folder locations (TEMP, C:\, C:\Windows, C:\Windows\Temp).

Once you locate the extracted Realtek files in a temporary location, I wanted you to copy that folder to another location (Downloads would be a good choice). You can rename the copied folder to RealtekInstall or something more meaningful than the temporary folder name.

Once you have the install folder copied, I wanted you to try installing through Device Manager by selecting browse for the install files and specifying the folder you copied to Downloads.

Did that make it any clearer?

While you chew on that, I'd like to see one more Device Manager screen shot. There's a little setup before though.

Download and merge (double click) the HKCUdevmgr.reg file
HKCUdevmgr.reg
Code:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Environment]
"devmgr_show_nonpresent_devices"="1"
This simply adds an environment variable to the current user. The variable allows Device Manager - View, hidden devices to show devices that are no longer present on your system.

After merging the above reg file, open Device Manager, click on the view menu and select Show hidden devices. Then scroll down to Network adapters, expand the category, grab and post a s screenshot. Please do this before trying to figure out the other stuff I posted.

Thanks,

Bill
.


My System SpecsSystem Spec
18 Dec 2014   #23
QT2014

window 7 home preium 64 bit
 
 

Hi Bill

Here is the screen shot of the new network adapter.



Thanks
Thai


Attached Images
Missing Realtek PCIe GBE Family Controller Ver.7.48.823.2011-device-manager-ver-2.png 
My System SpecsSystem Spec
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18 Dec 2014   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks.

Could you do the same thing, post a screen shot of Other Devices? Please click View, Show hidden devices again in Device manager.

I have to say that I'm perplexed ... after looking at the Other Devices screen shot (if there are any listed), I think looking at the install log and/or Event viewer might be where I would look next.

Bill
.
My System SpecsSystem Spec
18 Dec 2014   #25
QT2014

window 7 home preium 64 bit
 
 

Hi Bill

The screen shot I posted earlier as per your instructions; view show hidden devices.


Thanks Bill.

Thai
My System SpecsSystem Spec
18 Dec 2014   #26
QT2014

window 7 home preium 64 bit
 
 

Hi Bill

This is the Network adapter before I did the bellow download as you suggested


Download and merge (double click) the HKCUdevmgr.reg file
HKCUdevmgr.reg


Attached Images
Missing Realtek PCIe GBE Family Controller Ver.7.48.823.2011-network-adapter-before.jpg 
My System SpecsSystem Spec
18 Dec 2014   #27
QT2014

window 7 home preium 64 bit
 
 

Thank you to those who have tried to assist me in the last few days. I donít seem to be having any luck though.Iím considering taking the easy way out and getting the USB3 Ethernet adapter instead.
Cheers
Thai
My System SpecsSystem Spec
18 Dec 2014   #28
maxie

windows 7 home 64bit
 
 

Have you Installed the latest Chipset Driver ? ...
My System SpecsSystem Spec
19 Dec 2014   #29
QT2014

window 7 home preium 64 bit
 
 

Hi Maxie

What is a chipset driver

Thanks
Thai
My System SpecsSystem Spec
19 Dec 2014   #30
maxie

windows 7 home 64bit
 
 

My System SpecsSystem Spec
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 Missing Realtek PCIe GBE Family Controller Ver.7.48.823.2011




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