Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Need help with Default Gateway issues

12 Feb 2015   #1
bullrhino

Windows 7 Home Premium 64bit
 
 
Need help with Default Gateway issues

On an almost daily basis I will lose my internet connection on my desktop computer and when I go through the trouble shooting process it finally pops up and says something about the Default Gateway being lost or disconnected and then it fixes it and I'm fine for the rest of the day. It appears to happen more often when I'm streaming some video I've found on Facebook, or it's really bad when I'm streaming the weather report from a local news station, but sometimes I'm not streaming anything (that I know of) and just opening a new webpage. This has been going on almost since I got the computer over two years ago and I called HP support and they were not help at all. I do turn my computer off every night. Sometimes I'll go two or three days without an issue, but not very often. It is not my modem or router. I have a laptop and my wife's desktop and other devices such as cell phones and smart TV that are still getting signal when my desktop cannot get a connection so it is clearly just this one desktop which happens to be the one I use all the time. It's not a huge deal but it wastes a little time each day so I'm wondering if anyone knows how to fix it permanently.

Thanks for any assistance.


My System SpecsSystem Spec
.
12 Feb 2015   #2
doctore

Windows 7 Pro
 
 

Open Command Prompt and run ipconfig /all and post the results. Is this a wireless or wired connection?
My System SpecsSystem Spec
12 Feb 2015   #3
bullrhino

Windows 7 Home Premium 64bit
 
 

Thank you for helping.

I am on a wired connection and here is the IP Config data:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Scott-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : E8-40-F2-0E-C5-81
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::245d:5202:d92c:7ab2%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.143(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, February 12, 2015 7:27:47 AM
Lease Expires . . . . . . . . . . : Friday, February 13, 2015 12:29:25 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 272130167
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-9E-54-97-E8-40-F2-0E-C5-81

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4120C02B-5377-45F5-B967-BDE9B198F517}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:20bf:3e66:b3e8:d4e7(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::20bf:3e66:b3e8:d4e7%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
My System SpecsSystem Spec
.

12 Feb 2015   #4
DMHolt57

 
 

Go in the ethernet adapter properties, uncheck ipv6, not needed. Check in the power management tab, that is in the Configure button for the Realtek Family Controller in Device Manager, uncheck box says, Allow the computer to turn off this device to save power. Reboot...
My System SpecsSystem Spec
12 Feb 2015   #5
bullrhino

Windows 7 Home Premium 64bit
 
 

DMHolt57

Thanks for your suggestions. I've gone in and done what you said, so now I'll watch and see what happens. I'm hoping it works and if so I'll come back in and give you the credit you deserve.

Thanks again.
My System SpecsSystem Spec
12 Feb 2015   #6
sml156

Microsoft Windows 7 Ultimate 32-bit 7601
 
 

ipv6 is needed for windows disabling it in Ethernet properties will not disable it, It will still be running in the background. there are a few programs that need ipv6, the first one that comes to mind is Remote Desktop also when ipv6 gains more popularity you may have crippled your computer also any updates to windows are checked with ipv6 turned on so at some point down the road you may break some updates, If I were you I give your Ethernet a static ip of 8.8.8.8 and the secondary one 8.8.4.4

Sorry meant to say change your DNS settings of the Ethernet card to a static IP of 8.8.8.8 and 8.8.4.4
My System SpecsSystem Spec
12 Feb 2015   #7
doctore

Windows 7 Pro
 
 

Quote   Quote: Originally Posted by sml156 View Post
If I were you I give your Ethernet a static ip of 8.8.8.8 and the secondary one 8.8.4.4
Those are Google DNS addresses, not sure what you meant by "giving them to the Ethernet".


OP - you said that there are TVs, laptops, etc. connected to the network, but you also said that your PC is wired. Is the entire network wired or is it hybrid with wireless (like a Linksys wi-fi router with ports)?
My System SpecsSystem Spec
15 Feb 2015   #8
bullrhino

Windows 7 Home Premium 64bit
 
 

doctore, To answer your last question, only my main computer that is having issues is hardwired the rest are all wireless.

Unfortunately the solution offered by DMHolt57 is not working, and based on the comments by sml156 I want to go back and check my IPV6 to turn it back on. The problem is that I don't remember how I got into it to turn it off. Would someone be willing to walk me through that so I can get it back on in case it is ever needed.

Thanks to ALL for your help!
My System SpecsSystem Spec
15 Feb 2015   #9
DMHolt57

 
 

You can recheck the box in the device manager, network adapters, select the properties of the adapter, you will see the box...
My System SpecsSystem Spec
15 Feb 2015   #10
bullrhino

Windows 7 Home Premium 64bit
 
 

Maybe I'm losing my mind. I remember when I went in previously to follow your instructions there was a box that I unchecked. Now I go into Device Manager and go into the Realtek adapter, which is my only choice, and after clicking on the different tabs I finally tried the advanced tab and there no boxes next to anything, however, there are three lines in there that also have IPV6 in parenthesis and when I click on each of those there is another "window" on the right side that says either enabled or Rx & Tx Enabled. I don't know how I found the box that I unchecked before.
My System SpecsSystem Spec
Reply

 Need help with Default Gateway issues




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Default Gateway Not Available
Hello all, I have been experiencing problems with the above error message - I use the Windows network trouble-shooter to resolve the problem and Windows proceeds to reset the network adapter and all is fine again until next time. This problem used to happen once every few days but since I...
Network & Sharing
Internet Connectivity Issues (Default Gateway Missing)
Ok, so because the internet company hasn't helped me at all, I have decided to reach out with my own words. I've browsed this forum for a bit, and nothing seems like it would help. I don't know what I am doing, but I have been having intermittent connectivity issues. What has been going on is...
Network & Sharing
My default gateway is 0.0.0.0 how do i change my default gateway
to forward a port i typed my default gateway in the browser then i got this pageIP Address Lookup - Home page at the top right corner there was a login field wherei tried to login without having an account i tried .I tried five times and each time i failed.after five times the webpage banned me for...
Network & Sharing
what is default gateway? 192.168.1.1
my family uses an Internet Broadband that says ADSL2+ Modem Router. Then on the back of the Broadband, there is a printed/ sticked "Default Gateway: 192.168.1.1". what is this? 192.168.1.1? can i connect to it with my laptop?
Network & Sharing
Intermittent connection issues, "Default gateway is not available."
I have a Motorola SB5100 modem connected to a Netgear WGR614 v7 router. I then have my Xbox 360 and Desktop connected to the router. With this setup, there will be periods of time in which my internet will disconnect, but all the lights on both devices will stay lit. When I disconnect my Desktop...
Network & Sharing
Default Gateway is Not available issues
this has been happening more and more lately where after an Hour or so goes by I lose my internet connection and have to repair it. Today, I cant seem to stay connected more than 10 or so minutes before it does it. I've been all over google and cant seem to find ANYTHING to help me as it's all...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:23.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App