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Windows 7: Printer keeps going offline

17 Feb 2015   #1
dlaery

Win 7 64 bit Ult and Win 7 64 bit Pro
 
 
Printer keeps going offline

I have 2 computers networked, office and shop. the printer, Brother 2140, is on the shop. I use Remote Desktop (RD) from shop to access a program on the office computer and want to print to the shop.
I know that sounds confusing. In other words i want to print from the office computer to the shop printer and I do this though RD. I have done this setup for many years with no printing problems. On Jan 5 of this year, the internet stopped working, I called to have the phone company fix it who i have my service through. They replaced my modem/router and said they had to replace a "card" somewhere at a junction box about a mile from here. since then my printer goes offline daily. If I restart the office computer the printer is online and the pending print jobs print. I have uninstalled the printer. I have went into CMD and through the printui have removed drivers on both computers at the same time. re-installed and still goes off at random. through a internet search led me to go into the port properties to un-check a SMNP setting (I think that is the right acronym) but when I try to access that it says that is not supported. both computers have current updates. I have went to Brother website and downloaded latest driver. I keep viruses and spyware in check.
Any ideas would be appreciated.


My System SpecsSystem Spec
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18 Feb 2015   #2
travis0927

Windows 10
 
 

You might want to log into the router and see what the DHCP lease time is for IP addresses. If it's set to something like expire in 4-8 hours, try changing it to two weeks or never. Restart the printer and computer and see if the problem continues.
My System SpecsSystem Spec
18 Feb 2015   #3
dlaery

Win 7 64 bit Ult and Win 7 64 bit Pro
 
 

Well it was set for 1 day so I changed it to 2 days. I am going to try and see how long it takes to go offline.
Thanks,
My System SpecsSystem Spec
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19 Feb 2015   #4
Computertech101

Windows 7 Home Premium 32 bit
 
 

you mentioned they replaced your equipment,did you ever,manually set a static ip address for the printer before ? meaning DHCP is disabled so there wont be any communication issues ?
My System SpecsSystem Spec
19 Feb 2015   #5
dlaery

Win 7 64 bit Ult and Win 7 64 bit Pro
 
 

ok, It has not gone off since I changed what travis suggested. If I still have trouble then I should disable DHCP?

Thanks,
My System SpecsSystem Spec
19 Feb 2015   #6
doctore

Windows 7 Pro
 
 

With 2 PCs and a printer you don't really need DHCP

Like travis0927 said - change your IP lease time to something much higher than 2 days (or never).
My System SpecsSystem Spec
19 Feb 2015   #7
Computertech101

Windows 7 Home Premium 32 bit
 
 

yea your can ajust the IP lease time,or disable DHCP and put in your static IP info..thats what i usually do
My System SpecsSystem Spec
20 Feb 2015   #8
dlaery

Win 7 64 bit Ult and Win 7 64 bit Pro
 
 

Well I left out some info not knowing if this will make a difference because I was only have trouble with the 1 printer.:
In the Office I have 3 wifi computers, 2 Netflix devices, 1 USB printer and of coarse 2 smart phones using the wifi.
Hard wired from the office to shop to a switch that hard wires 1 computer and 1 wifi for 2 computer, each has a USB printer and again 2 smart phones using wifi.
My System SpecsSystem Spec
27 Feb 2015   #9
dlaery

Win 7 64 bit Ult and Win 7 64 bit Pro
 
 

It still keeps going offline.
My System SpecsSystem Spec
10 Mar 2015   #10
dlaery

Win 7 64 bit Ult and Win 7 64 bit Pro
 
 

Here is a pic of my setup. I hope this helps. I have searched the web and still not figured it out.

After I restart the "Office" computer, the prints jobs that didn't print are still in the memory and print automatically to the "Dell" or "shopscale" printers depending on which one didn't print.


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Printer keeps going offline-screenshot-2015-03-10-12.04.10.png  
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